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Great Moving boys; Terrible Admin/ Office
Miscommunications/blaming onsite from the owner/office to boys; argued to get original quote price; Moved 2bed to 3bed- Excellent laborers, moved everything efficiently and with great care. Excellent face-to-face customer service
We needed a couple of pieces picked up from two locations. Both locations were loaded quickly and arrived at end destination in good time. The guys were friendly and efficient.
My move went smooth, no issues!
The guys arrived within the agreed window, did the job quick and wrapped everything with care, i would recommend quick move to anyone that has a small budget, the guys are polite and careful with my furniture.
Don't rely on the booking window
We had a move of a small unit which was no issue, the move went as good as a move can go. The issue was the timing. We were given a window, all prepared, boxes packed and everything ready to go and we ended up just sitting in our unit waiting and waiting and waiting. We called their reply "Soon", Another hour or two passes "Soon". Our 10 am arrival ends up being close to 3 or 4pm!!! We were offered a VERY SMALL discount to our move (10% I believe) and we accepted it as we just wanted to get on with our lives. The movers were actually okay and did their job fine, however sitting in a house full of boxes waiting for 6hrs wasn't okay.
It was a small move, just few pieces of furniture across the City centre. I booked the company one week earlier, confirmed the time and 3 hours window. I took time off work and the person from whom the furniture was transported also came earlier from work. We both waited... waited... waited. Every hour I was phoning the office to be told - just wait and be patient. The removalists never arrived, nobody ever phoned and apologised.
When I called the office after 4 hours of waiting, the person in the office was quick to offer the refund on the deposit. But what about our time? what about our loss of income, stress and work left unfinished.
This is not a way to operate, this is lack of respect for the client and total lack of professionalism.
Much better companies out there, don't use these guys.
Unprofessional company that seems to really hate customers telling it how it is.
Booking is really easy and deliberately so as once you've booked them, they'll send you an email with all the rules and regulations that appear nowhere on their webpage unless you go hunting for it via various links I guess.
They don't turn up on time and turn up whenever they feel like it. You book them between the hours you wish to move and they use these times as their window for whenever they decide to arrive. Book them between 12 & 2 and they can arrive at ...
Damaged the property and refused to take responsibility
I had one bedroom of stuff to move from Randwick to Surry Hills - a less than 10 minute drive away and a seemingly easy move, especially for professionals. At the time I thought they were fine. We left the pick up premises at the same time and I managed to arrive 25 minutes before them, despite the lack of traffic and close proximity... Nevertheless, I ignored this and thought it wasn't worth the hassle of complaining. However, I returned to the pick up premises to find that my door had been broken in the process of moving - and it could only h...ave been from the removalists as there was no one else home that night and I doubt anyone would be strong enough to do that themselves anyway - unless they were pushing heavy furniture and appliances against it... I brought this up with quick move as soon as I noticed it, sending photos of the damage caused, and asking for a resolution process as it was not outlined in their Ts&Cs. They denied all responsibility for it and claimed that it was 'common sense' that they would not be liable for damage that THEY caused. I asked for them to send the removalists back to have a look and jog their memory of when they did it, but still nothing. I chose this company because it was the cheapest I could find that didn't look totally dodgy, and as I don't have much money to be splashing out on expensive removalists, let alone property repairs, I thought it was a good decision. I was wrong and I would definitely not recommend this company.
Reasonable Rates, On Time and Helpful
Needed to move one very large (and very heavy) timber dresser on the same day I was booking the truck. QuickMove were the most reasonable quote before any negotiation. They picked up the dresser at the start of their 3 hour window, and delivered easily within the suggested time frame informing both ends 30 minutes before their arrival. Sam and Michael were helpful and careful with my home and the big, heavy piece of furniture. They also took extra time to consider how to maneuver the dresser through the narrow access, in the end removing and then replacing the top section to ensure it fit. Very pleased with the service and I would use them again.
Terrible service. Quick move website reviews censored and inaccurate.
Very unhappy and dissatisfied with this company. Move was booked for window of 10am-1pm. Called at 1pm and was told van would arrive around 2-2:30pm as they were doing another quick job in the area. Called at 2:30pm when no van arrived and was reassured they would be there by 3, 3:30pm at the latest. Still no van. Called again and was told half an hour and they would definitely turn up. Called at 4:45pm when no van had arrived and requested the $45 booking fee to be refunded. Company agreed, but still have not managed to return the money. The m...ost disappointing thing is how they lead us on. I understand delays can happen, but being upfront and saying you will be 4 hrs late is better than making promises you don’t keep. What a wasted day. (I submitted this review to the Quickmove website 1 month ago and they still have not put it up. The reviews on their website are censored and not accurate, so please do not base your choice on the "stellar" reviews on their website like I did).
Very happy with a quick move
Rami and Rafid were our movers from the suburbs to an apartment in the city, and they helped make it as smooth as possible. Whilst there was a little delay in getting started, they kept me informed the whole way and were very professional and courteous. I appreciated their friendly and helpful attitude, and willingness to ensure everything was done both quickly and properly. Everything was kept within the quoted price (which was very reasonable and the call out fee was clearly explained online) and I was really pleased with the service especially during this busy time of year. Thanks again to Rami, Rafid and the team for a job well done.
Booked for 10:00-1:00pm window for 1 tonne truck to pick up and deliver a king single bed. Workmen turned up at around 1:30pm with an oversized truck that can move a whole house. At delivery, driver asked for extra $20 for tolls when the shortest route had no toll and he did not check with me if I wanted him to take toll road. I also have no way of knowing which route he did take. Driver then pretended not to have $10 change (only needed because of unexpected toll charge), which magically appeared when I insisted on full change. Overall attitude was that the job is a huge inconvenience as they needed to rush to another job, despite working for only 1.5hrs of the minimum 2hrs that I paid for. Terrible service! Would not ever use again.
3 hour window was a 7 hour wait.
When I contacted to ask for an approx ETA on the folks for my job in my window of 12 - 3pm was sent an obnoxious reply "between now and 3pm." At 3pm was called to say the movers hadn't finished their next job but they'd call half hour before arrival. At 5.20 movers called to ask "if we still needed movers" and they'd be there in an hour and a half. Meaning they'd maybe arrive 4 hours after the end of the time window I'd booked for. When I asked for a refund on the callout fee was sent an email asking "what are you on about" and telling me to ca...ll them. Hopeless. UPDATE: The owner emailed me after publishing this review with "you and me are going to talk about this review tomorrow mate" and further such messages despite repeated requests for a refund. Two days later "someone else" emailed me saying the owner would consider providing a refund if I removed this review. I declined and again requested a refund and to be left alone. The next email was "you will be left alone" with no indication of a refund. Finally after lodging a complaint with Fair Trading a refund was processed. Still waiting for it to come through, but assume it will eventually. Over a week dealing with this company that provided no service, was antagonistic and combative. Likely the most unprofessional people I've ever encountered. If you need more proof, read the responses to other negative reviews.
Awesome and effortless
I gladly recommend quick move for all your needs. They where on time friendly quick and moved everything damage free. Great price and excellent service. If you want easy and hassle free quick move all the way.
Moved from one apartment to another in my apartment complex (different buildings) in September 2016.
Removalists arrived a little early, which was great as I was happy to get started!
The guys were friendly, efficient and there was no damage to my items.
Job was done in less than 4 hours.
Great value for money, Quickmove provided the cheapest quote and also charged per half-hour, which keeps costs down.
Great job. Highly recommended
Fantastic work great guys. On time and prompt. Very professional and quick and reliable. Will definately use them again.
They helped me out when some other company cancelled on me last minute. These guys didnt let me down got me out of a bad situation. Very grateful..
They quoted an hourly rate which seemed reasonable but then the hours charged were excessive. We were aware that as we were out of area we would have to pay back to base but they charged 7 hrs for a round trip that would have been 5 hours at most. When I contacted them they agreed to get back to me but didn't.
Sam and Alex were absolutely amazing! They were on time, professional and most importantly careful with all my belongings. They went above and beyond for us and we are truly grateful! After much research this was the best value for money removalist and with such a good experience right from the booking through to moving day, I can now vouch for that!
I have organised three jobs with the Quick Move team over the last year. The workers have been punctual, efficient and above all else, respectful!! Highly recommended!
Shocker - was like the didn't have a clue how to move things
Disappointed - wouldn't listen to requests and didn't re-assemble anything. Late arriving and really slow to load. Complained about everything and tried to make excuses. I had to leave my daughter in charge of the load - and it wasn't till she got my son to call in that the guys got a move on and finished the job. tried to pull the " won't fit in the truck" excuse to make 2 trips - fortunately we have moved a lot and seen it all before. When we called their bluff by saying that's fine just leave what doesn't fit - it magically all fit in!! Clai...med to not speak English until challenged about the tearing noise when moving my lounge, could suddenly argue " it was like that - I didn't do". Be warned - these guys will try every trick to extend the time they charge for.
Made Moving Easy
Quick Move removalists today were fantastic. It was hot and the job was difficult - terrible access and heaps of stairs. The guys didn't complain once, called in for more help at the second move which probably saved me $$. I would definitely use again. Thank you Quick Move
Issue been resolved
Issue resolved in the end, Scott was great to deal with and has resolved the issues we had when moving
Worst service I've ever had
I had booked a truck to move a list of stuff and had confirmed it would fit twice. On the day of moving the guys were late, could barely speak English and then could not guarantee that my stuff would fit in the truck. Basically the truck they had was too small.
The owner then told me he didn't want my business and to pull my head in because I dared expect that a removalist be able to fit stuff in the truck and move it - which is their entire job.
The owner is rude and by the looks of it just outsources the work to whoever has a truck free on the day.
DO NOT USE!
Great communications and service
We would like to thank the hard workers that moved our office today, very professional and the communication between the and us was amazing, thanks so much we will be using Quick Move again. we are a printing business and had some really heavy machines, the men where very professional and walked us through the entire move.
The communication was amazing
Great Removalist Service
Quick Move staff were professional and very helpful throughout the entire move, we had very heavy items and they did it without breaking a sweat, a special thank you to Scotty for the free delivery on the removals boxes, he organised the packing supplies, pre-packing and the entire move. Much appreciated and i hope your business does really well thank you!
Just how easy they made evrything seem.
Other Furniture Removalists
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