?
? !
1 photo
Quickbooks

Quickbooks (page 3 of 4)

1.3 from 70 reviews · View Statistics

Reviews

Previous
Next
crazymuma

crazymumaCentral Highlands and Goldfields, VIC

  • 9 reviews
  • 5 likes

I am very new to Quickbooks but it is already making booking keeping easier.

published

I have being a small business for about 3 years and have been struggling to keep up to date with my book keeping and records. I have now signed up to Quickbooks and it seems so much easier. It has been a little trial and error but my accountant is able to guide me and I have gotten the hang of it pretty quickly both on the mobile app and the PC format. So much easier than excel!

Similar opinion? Write a review on ProductReview.com.au!
Greg

GregHunter Region, NSW

  • 3 reviews
  • 2 likes

Bank Feeds and Support

published

The bank feeds intilly works for about 12 months then stopped working. The support team goes through all the things you would do your self. The quickbooks support team passed the problem onto their tech crew after 16 days there was no update and every time you contact them they want to do all the checks again rather than look at the hitory of the problem. I do use other online accounting software SAASU and have had similay issue every 2-3 years they can fix the issue in under 24 hours

Similar opinion? Write a review on ProductReview.com.au!
Greg

GregSydney, NSW

Worst Online Business Program Ever!

published

This is by FAR the most useless complicated program EVER designed! Do not purchase or use this garbage product! I have been using it now for over 1 year and still havent worked it out. Hundreds of phone calls to Intuit about delayed bank feeds automatic invoice deletion incorrect bank balancing which has cost me thousands in taxes as well as accountant fees. I would of gotten rid of it months ago but I have spent hundreds of hours creating item lists which I'll have to do all over again when changing to a new program. Do not purchase and do not believe the $600+ youll get back in taxes for every 1000km travelled!

Similar opinion? Write a review on ProductReview.com.au!
Digital Services

Find out how Quickbooks compares to other Digital Services

Know better, choose better.

Compare all
DBC

DBCGreater Melbourne (Inner), VIC

Terrible customer service

published

Incorrect instructions given to me and charged me additional fees for their subscription, when contacted they kept closing cases without giving me my reimbursement. Then they said they've paid me but wasn't able to produce an adjustment notice for it, payment never arrived. For a system that is meant to be managing finances, they sure can't manage their own. I contacted quickbooks about my issue and 4 months, 4-5 different people later, the issue still not resolved and my case was closed again.
Avoid at all costs!

Similar opinion? Write a review on ProductReview.com.au!
Soco59

Soco59AU

  • 2 reviews

Absolute Waste of Time!

published

Decided to use Quickbooks at the beginning of June 2019. It looked okay, so we proceeded. Then put in forms for a direct bank feed. Now, over one month later, still no bank feed! and all the program states is, "pending authorisation", when in fact it has been approved and authorised by our bank. Numerous phone calls and all I am told is that this matter has been 'escalated' and we will let you know! DON'T touch this program with a barge pole, it is just not worth it! Have a look at all the other reviews and you will see a trend!

Similar opinion? Write a review on ProductReview.com.au!
Mike K.

Mike K.Greater Melbourne (Inner), VIC

  • 2 reviews
  • Verified

Quickbooks is a JOKE

published

Don't waste your time or money.
You will spend hours writing invoices only to find an error in their system which won't record anything and you will be right back where you started. Find a better program.

Similar opinion? Write a review on ProductReview.com.au!
Stig

StigSouth East Queensland, QLD

Extremely Bad Support

published

Having constant BAS issues, have contacted support numerous time with the same answer, our tech support team are working on resolving it. Five months and still no rectification of faults in system. With end of financial year days away it has left me in a ATO problem since everything has calculated in the negative and no answers from QBO since February. Just not good enough support provided in the first 12 month subscription, will be paying extra monthly charges for the competitors system in the new financial year.

Similar opinion? Write a review on ProductReview.com.au!

No support

published

If you need quick help for any reason don’t bother calling or getting the online support offered. Call centre is overseas, they are not well trained and it takes forever to resolve any issue.

Similar opinion? Write a review on ProductReview.com.au!

Perfect for SME's

published

One of the best product with value for the dollar. Provides same functionality as all other software but with the best value and personalized services. Cannot go wrong with these products

Similar opinion? Write a review on ProductReview.com.au!
Digital Services

Find out how Quickbooks compares to other Digital Services

Know better, choose better.

Compare all

Extremely bad.

published

As others have said do not waste your time with this software, even a simple excel spreadsheet is better. Horrible clunky UI, disappearing data and obviously no refunds. Avoid at all cost.

Similar opinion? Write a review on ProductReview.com.au!
Steve

SteveSouth East Queensland, QLD

  • 4 reviews
  • 5 likes
  • Verified

Regretful use

published
Similar opinion? Write a review on ProductReview.com.au!
ABris

ABris

  • 2 reviews

Ripped off and they can't refund...

published

So when I opened my quickbooks account I already had access to our business account via invitation. Somehow the lady who set it up used my credit card to set up an additional business account and so I was double billed for over a year. Trying to get the money back is a joke. Numerous Philippine call centre contacts later I get a cheque - yes you read that right as it is apparently too hard to credit the money to my account - made out to the business name. Steer well clear.

Similar opinion? Write a review on ProductReview.com.au!
Terri

TerriMetropolitan Adelaide, SA

  • 2 reviews

What a waste of my time

published

This program can not cope with the simplest of tasks in a timely manner, would recommend to no one. This is not a company investing the dollars it needs to in making sure the online version works well.

Similar opinion? Write a review on ProductReview.com.au!
Gus

GusCentral Highlands and Goldfields, VIC

Hopeless

published

I have been a customer for well over a year. Numerous issues with bank feeds etc. Finally gave up after spending too much time fighting with the helpdesk. Didn't listen to or want to acknowledge that a problem could even exist.
Good bye

Similar opinion? Write a review on ProductReview.com.au!
Jake

JakeNSW, 2067

  • 15 reviews
  • 16 likes

Was signed up with promise of missing features

published

Needed recurring payments/invoices and was advised by Sales team that they definitely had this feature. Wasted several days troubleshooting to eventually be told by support that Quickbooks doesn't have this feature. Have spent the last month hunting down my first months refund I was promised but still hasn't come. Avoid at all costs.

Similar opinion? Write a review on ProductReview.com.au!
Digital Services

Find out how Quickbooks compares to other Digital Services

Know better, choose better.

Compare all
Sri

SriSydney, NSW

  • 3 reviews

Poor customer service and in considerate

published

QB subscribed for a 1 year 50% off the pricing plan. after 7 months in they decide to change what the plan offers and expect me to pay extra for the initially included services. After questioning this with the help desk all i got is , we really don't care where you take your business. it is what it is so either pay or feel free to leave.

Similar opinion? Write a review on ProductReview.com.au!
Brad

BradMelb

  • 21 reviews
  • 16 likes

A World of Pain

published

Clunky, slow, inefficient, inflexible.
Uploaded bank data - had 90 days of duplicated data. Try to delete - not possible without going through each transaction 1x1. Start again. Weeks of my time wasted.
Export customers to save time re-entering. It doesn't recognise its own export format on inport. WTH?
Support is next to useless. All they do is confirm how inflexible it is.
Logged 4 support jobs and not 1 solved. Found answers by googling and common sense.
There's no backup/rollback. So if you/or someone in your organisation stuffs up youre cactus.

Similar opinion? Write a review on ProductReview.com.au!

The help desk are useless

published

There are a lot of bugs in their system. When you bring the issues to their attention, that is after they ask for multiple screen shots, sharing screens and hundreds of emails.....you still have no resolution. The best they can manage is software are working on this. 6 months later it is no better.

Similar opinion? Write a review on ProductReview.com.au!
Chez

ChezCAIRNS

  • 4 reviews
  • 8 likes

Forget the rest. Use Xero.

published
Similar opinion? Write a review on ProductReview.com.au!
Beamer

BeamerSunshine Coast

  • 6 reviews
  • 4 likes

Unreliable

published

The app is totally unreliable in respect to loading. I would go as far as to say it is rubbish. Have given it a fair go but seriously defective technology. Far better options out there.

Similar opinion? Write a review on ProductReview.com.au!
Page 3 of 4
See all Quickbooks reviews

Questions & Answers

Wendy R.

Wendy R.asked

If the email address for Invoices is incorrect does it bounce back to your email a/c ? Or do you never know they didn’t get it.

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.