QuickBooks Rip Off
I am in my 12 month of a 12 month subscription with QuickBooks which I use within my small business.
At the 10 month point in my subscription I received notice that they would be charging an additional fee per month for something I had already paid for as an inclusion in my subscription, it’s not a lot of money but the principal is I have already prepaid a 12 month subscription and I’ve no been arguing with them for 6 weeks and none of there staff see an issue with them adding fee’s for products included in my existing subscription, it’s scary when such a large company doesn’t understand ethical behaviour and direct debit theft.
Started off being a great bit of software but then had many glitches following updates and more expensive subscriptions. Contacted support for an issue with bank statements and was advised to delete a few things. Ended up screwing my whole system and was not able to do a restore (like the old days) to fix the problem. Needed to pay an accountant to fix this. Tried to get support again for small issues, but discovered the "consultant" was having three other chats after I queried why this little fix was taking so long. Horrible service, clunky software, feeling ripped off.
quickbooks is sh#t
I have had constant difficulties trying to do basic things. This software is just so unneccessarily complex and clunky for small business. STAY AWAY. Unless you want to feel like smashing your computer everytime you do anything on QB. Waste of money!
Quickbooks ditching desktop app
As per previous recent comments, the price has been increasing, now charging per employee, and now as of 30th April ditching support for the App. I'm definitely looking around for a new accounting platform.
Time wasting system that doesn't work with your banking statements, no customer service, trouble logging in every time
Their new system only uploads statement from what ever of your accounts it likes, but never all of the ones it used to. Tells you to print out authorization forms, they never accept them, so have to pay a book keeper to upload statements, then things seem to double up (as I have no idea how). Their contact is never open. Constantly have trouble with logging on now it tells me that we have no account, which is crap as its paid for in advance. I'm leaving and going to Xero on the accountants advice. NO customer service at all!!!
Increasing Price taking loyal and existing customers for a ride!
Quickbook informed from April 1st, 2021 they are now billing an EXTRA $5 per employee PLUS an increase monthly charge. AND then they give some poor excuse that they're bringing better features? And they have to pay a world class support team in Philippines... that's an Oxymoron. You're building software and selling air. Please don't insult our intelligence. You're only increasing the price to fill investors and directors pockets. At the very least, you could have grandfathered existing customers into their current rate plans and then lifted pricing for new customers. That would be respectful. Outrageously poor software anyway. I'm going to Xero. BYEEEE .
An absolute joke
Don't even bother. Once you sign up at their rate, they then send you notification that charges are increasing. Impossible to get bank feeds connected because they keep telling you to resend the same form.
Support refuses to acknowledge your questions or help with anything. Definitely cancelling.
Poor support, unaccountable for integrations not working
Initially impressed with the new features such as bank feeds on QBO after using the old QB for many years. Now after two years, I am finding glitches. Support is unhelpful and unaccountable. The integration with Paypal looked initially to be a great feature for ease of invoice payment, and has been popular with clients. However it has proved a nightmare to reconcile payments, with insufficient information being fed through by Paypal, and QB taking no responsibility. I cannot recommend Quickbooks at this point, and am considering switching to Xero Accounting. Changing over though is a time consuming nuisance. Please QB lift your game!
Terrible customer service and lacking very basic features
I wanted to switch from Quickbooks simple start to self-employed, as the price was going to close to double. I contacted support and they said there was NO import/export feature, even when switching to another product from Quickbooks. I repeatedly told the representative how frustrating this was, and the best solution they gave me was manual data entry of thousands of invoices/customer records or keep paying whatever they ask until their developers add the import/export functionality which would be "soon" with no timeline they could give me.
A...rtificially locking in customers is a horrible business practice, I would pay twice the price just so I know I'm not supporting Intuit. Highly would NOT recommend Quickbooks, you're better off using free services!
Ex Quickbooks trainer, 25 year user & simply hate the online version
The online version is not a shadow of the desktop version with key areas such as the ability to customise invoice templates or craft a useful COA completely not user friendly. I used to sell and support the product and could have been described as a Quickbooks Fanboy.
Other reviewers have indicated that support is hopeless which is true and more concerning is the fact that despite Intuit indicating they are listening to user feedback and improving the product this is simply not true as nothing meaningful changes.
Like most software companies today they are more about getting users locked into their offering, paying them a monthly fee and offering little in the way of quality or service.
Unreliable, Slow, Illogical and Totally Devoid of Anything Resembling customer service
I have a security token in association with my bank account. The token code generated needs to be input when Quickbooks connects with my bank to update the feeds. REGULARLY I get the conflicting error messages, "Connection complete, [update] DONE" followed by "0 of 1 accounts updated successfully". End result is no update actually done. Happens randomly, but haven't been able to even look at it as there's no one to talk to, and no replies to my support requests. Customer Service with regard to Slowbooks is non-existent. If you'd like help available with your software avoid this like the plague or coronavirus
Turdible Customer Service & Website
I was just trying to give them my money and now I'm sad + mad.
Whilst trying to sign up, I wasn't able to make the purchase at the discounted rate that was advertised so I reached out for help. I was in contact with FOUR representatives before waiting on hold for ten minutes and then giving up (while I was waiting, I came here to see if my experience was shared... I should have come here to begin with).
I've been using Quickbooks Self-Employed during the free trial period and have noticed the system is clunky; notifications to do things I've ...already done, sorted transactions not saving. I thought Quickbooks was an affordable/reputable solution and that surely these flaws would work themselves out but nope. I'm out. Don't waste your time with this stoopid company.
Worst Accounting System on the Market - You're Better with Freeware
This has to be the single most disappointing subscription that I have had the misfortune of purchasing ever. Buggy, restrictive and actually works against you. Bank Reconciliation process - forget it
Counldn't get connected with CBA and couldn't get bank feeds
The direct bank feeds get from our bank is what I only asked for from Quickbook. The reason is that my accountant can see whats going on through my account and do the calculation. But since October 2020, the QB has trouble to get transaction records from CBA, so the only important function become useless. They are still charging me and refused to provide refund!
Shocking...avoid like the plague!!
Started out paying $12.99 monthly for my small business and noticed for the last 4 months its gone up to $40.99!! have been trying to get a refund now for 2 hours between them and google passing the buck its very frustrating!...live chat guys dum as dog sh*t.
No stars is not an option.
I used to use Invoice2go... I think it syncs with Xero now... consider this if you're a small business rather than Quick(Slow)books. After a month of talking to various staff and having issues escalated to other staff no one could help. The offshore staff couldn't understand what my problem was even though it was very basic and very simple. If they can't understand the issue how the f*** are they ever going to know the solution. I'm talking basic basic stuff. Invoice item prices needed to be displayed as GST inclusive not exclusive. I ended up ...finding out myself how to change this. Instead of a simple solution to a simple problem here is the solution I found: On a desktop computer/laptop... Log in to Quickbooks. Select 'Gear Cog' image at top of screen. Select 'Change to Business view' IF you're in 'Accountant view'.
Don't use Quickbooks
Don't waste your money. Like a lot of big companies Intuit only care abut money. There level of service is atrocious. I have been waiting for over 2 weeks and have been assured that my issue is a high priority. I won't say how I reaaly feel.
Not helpful and basic to a fault
"You get what you pay for" cheaper than other brands but when 2 charging transactions from them come up but not in your bank it throws out your balances and when I asked tech support why this happened they basically came back saying that I hadn't been charged twice through my bank so don't worry about it. I thought that was their whole job to match up bank transactions. Not add more to throw out balances. Tech support there at all times. But you basically have to do their job for them as they don't seem to have any back access to your account s...o always have to screenshot problem and email back and forth with keeping on chat to them. Extended process to get nowhere. Then they pass on to back access team anyway to 'hope' something will be done about it. Seriously considering paying double to go back to MYOB where things run smoothly.
Only works when Bank transactions match, everything else is a nightmare!
Quickbooks get lost (and it is not a user friendly) when the transaction is not 100% matching the bank.
Always when i get a credit in paper (no bank transaction to match), my problem starts....
Support is primitive, they just know where to point possible solutions in the tab, but no solution is provided when I really need.
Stay away, the tool is only fancy, but doesnt work as expected
Xero Worth the extra Money
I was Xero customer 2011 to 2019 and decided scaling back my business that I would cut costs down on Quickbooks. OMG!!
Xero was just simple and smartly built to flow as you use it. I don't know how many times I've yelled at the screen or phone using Quickbooks too many times to keep count.
I am just doing my end of year tax and reconciling 6 bank accounts. Despite having bank feeds my balances are way out, this never happened in Xero.
I have WASTED around 4 days so far reconciling which is longer than it used to take me using non bank feed s...ystems back in the day. Whats more I have closed it and re-opened it to start of where I got up to found the balances were out and had go right back to 1 july and start finding duplicates get created randomly by the program. I can't wait to finish reconciling and so I can get my statement hand to the account and shut my account down and go back to the simplicity of Xero.
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