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Quickbooks

Quickbooks

1.3 from 70 reviews · View Statistics

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PaulM

PaulMGreater Melbourne (Metropolitan), VIC

  • 15 reviews
  • 10 likes
  • Verified

QuickBooks Rip Off

published

I am in my 12 month of a 12 month subscription with QuickBooks which I use within my small business.
At the 10 month point in my subscription I received notice that they would be charging an additional fee per month for something I had already paid for as an inclusion in my subscription, it’s not a lot of money but the principal is I have already prepaid a 12 month subscription and I’ve no been arguing with them for 6 weeks and none of there staff see an issue with them adding fee’s for products included in my existing subscription, it’s scary when such a large company doesn’t understand ethical behaviour and direct debit theft.

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Sunny side up

Sunny side upGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Terrible support

published

Started off being a great bit of software but then had many glitches following updates and more expensive subscriptions. Contacted support for an issue with bank statements and was advised to delete a few things. Ended up screwing my whole system and was not able to do a restore (like the old days) to fix the problem. Needed to pay an accountant to fix this. Tried to get support again for small issues, but discovered the "consultant" was having three other chats after I queried why this little fix was taking so long. Horrible service, clunky software, feeling ripped off.

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Sam

SamRichmond-Tweed, NSW

quickbooks is sh#t

published

I have had constant difficulties trying to do basic things. This software is just so unneccessarily complex and clunky for small business. STAY AWAY. Unless you want to feel like smashing your computer everytime you do anything on QB. Waste of money!

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Earth Water Consulting

Earth Water ConsultingMid North Coast, NSW

Quickbooks ditching desktop app

published

As per previous recent comments, the price has been increasing, now charging per employee, and now as of 30th April ditching support for the App. I'm definitely looking around for a new accounting platform.

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Amanda1581

Amanda1581Darling Downs, QLD

  • 2 reviews

Time wasting system that doesn't work with your banking statements, no customer service, trouble logging in every time

published

Their new system only uploads statement from what ever of your accounts it likes, but never all of the ones it used to. Tells you to print out authorization forms, they never accept them, so have to pay a book keeper to upload statements, then things seem to double up (as I have no idea how). Their contact is never open. Constantly have trouble with logging on now it tells me that we have no account, which is crap as its paid for in advance. I'm leaving and going to Xero on the accountants advice. NO customer service at all!!!

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Andy

AndyGreater Melbourne (Outer), VIC

Increasing Price taking loyal and existing customers for a ride!

published

Quickbook informed from April 1st, 2021 they are now billing an EXTRA $5 per employee PLUS an increase monthly charge. AND then they give some poor excuse that they're bringing better features? And they have to pay a world class support team in Philippines... that's an Oxymoron. You're building software and selling air. Please don't insult our intelligence. You're only increasing the price to fill investors and directors pockets. At the very least, you could have grandfathered existing customers into their current rate plans and then lifted pricing for new customers. That would be respectful. Outrageously poor software anyway. I'm going to Xero. BYEEEE .

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Elle P.

Elle P.Metropolitan Adelaide, SA

An absolute joke

published

Don't even bother. Once you sign up at their rate, they then send you notification that charges are increasing. Impossible to get bank feeds connected because they keep telling you to resend the same form.
Support refuses to acknowledge your questions or help with anything. Definitely cancelling.

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Stephen B.

Stephen B.Darling Downs, QLD

Poor support, unaccountable for integrations not working

published

Initially impressed with the new features such as bank feeds on QBO after using the old QB for many years. Now after two years, I am finding glitches. Support is unhelpful and unaccountable. The integration with Paypal looked initially to be a great feature for ease of invoice payment, and has been popular with clients. However it has proved a nightmare to reconcile payments, with insufficient information being fed through by Paypal, and QB taking no responsibility. I cannot recommend Quickbooks at this point, and am considering switching to Xero Accounting. Changing over though is a time consuming nuisance. Please QB lift your game!

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Div

Div

  • 3 reviews

Terrible customer service and lacking very basic features

published
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noel

noelGreater Melbourne (Metropolitan), VIC

Ex Quickbooks trainer, 25 year user & simply hate the online version

published

The online version is not a shadow of the desktop version with key areas such as the ability to customise invoice templates or craft a useful COA completely not user friendly. I used to sell and support the product and could have been described as a Quickbooks Fanboy.

Other reviewers have indicated that support is hopeless which is true and more concerning is the fact that despite Intuit indicating they are listening to user feedback and improving the product this is simply not true as nothing meaningful changes.

Like most software companies today they are more about getting users locked into their offering, paying them a monthly fee and offering little in the way of quality or service.

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Unreliable, Slow, Illogical and Totally Devoid of Anything Resembling customer service

published

I have a security token in association with my bank account. The token code generated needs to be input when Quickbooks connects with my bank to update the feeds. REGULARLY I get the conflicting error messages, "Connection complete, [update] DONE" followed by "0 of 1 accounts updated successfully". End result is no update actually done. Happens randomly, but haven't been able to even look at it as there's no one to talk to, and no replies to my support requests. Customer Service with regard to Slowbooks is non-existent. If you'd like help available with your software avoid this like the plague or coronavirus

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Olivia M.

Olivia M.

  • 2 reviews
  • 3 likes

Turdible Customer Service & Website

published
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Jeffrey S.

Jeffrey S.Greater Melbourne (Metropolitan), VIC

Worst Accounting System on the Market - You're Better with Freeware

published

This has to be the single most disappointing subscription that I have had the misfortune of purchasing ever. Buggy, restrictive and actually works against you. Bank Reconciliation process - forget it

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Vmnx

VmnxSydney, NSW

  • 2 reviews
  • 3 likes

Counldn't get connected with CBA and couldn't get bank feeds

published

The direct bank feeds get from our bank is what I only asked for from Quickbook. The reason is that my accountant can see whats going on through my account and do the calculation. But since October 2020, the QB has trouble to get transaction records from CBA, so the only important function become useless. They are still charging me and refused to provide refund!

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James Bree

James BreeCentral Queensland, QLD

  • 2 reviews
  • 1 like

Shocking...avoid like the plague!!

published

Started out paying $12.99 monthly for my small business and noticed for the last 4 months its gone up to $40.99!! have been trying to get a refund now for 2 hours between them and google passing the buck its very frustrating!...live chat guys dum as dog sh*t.

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Guyza

GuyzaSydney Surrounds, NSW

  • 2 reviews
  • 2 likes

No stars is not an option.

published
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Andrew D.

Andrew D.South East Queensland, QLD

  • 2 reviews
  • 1 like

Don't use Quickbooks

published

Don't waste your money. Like a lot of big companies Intuit only care abut money. There level of service is atrocious. I have been waiting for over 2 weeks and have been assured that my issue is a high priority. I won't say how I reaaly feel.

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Tamara O.

Tamara O.Greater Melbourne (Metropolitan), VIC

Not helpful and basic to a fault

published
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Ricardo F

Ricardo F

  • 2 reviews

Only works when Bank transactions match, everything else is a nightmare!

published

Quickbooks get lost (and it is not a user friendly) when the transaction is not 100% matching the bank.
Always when i get a credit in paper (no bank transaction to match), my problem starts....
Support is primitive, they just know where to point possible solutions in the tab, but no solution is provided when I really need.
Stay away, the tool is only fancy, but doesnt work as expected

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Funky Consumer

Funky ConsumerPerth, WA

  • 30 reviews
  • 15 likes

Xero Worth the extra Money

published
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Questions & Answers

Wendy R.

Wendy R.asked

If the email address for Invoices is incorrect does it bounce back to your email a/c ? Or do you never know they didn’t get it.

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