no refunds for unused product, unhelpful customer service
I purchased this app through a bookkeeper introduced by a course provider. Buying the app from that bookkeeper was a Huge mistake! Her rates were higher and she provided no training (as promised) but charged separately for account set-up ($140). I paid for the software for 6 months ( top rates) and was unable to use it. When I finally tried to use it I discovered that I had no admin power over my account ( that bookkeeper had it). I called Quickbooks for help and they recommended to start a new account(!!!) as there was nothing they could do a...bout it! They stated the information in the old account would still be available for one year. After I started a new account and closed the old, I disconnected my till and bank account to reconnect with the new account. That must have triggered something in the old account as everything turned zero and I was not able to add anything else while I was trying to finish my reporting for the last financial year. Practically I lost everything in the old account although I was told I could use that information for that year and I also lost the option of adding anything. I got no refund for the old account although it was not used! I discussed with Quickbooks Customer Service who said there was nothing they could do ! In conclusion: they foster bookkeepers with ripoff attitudes sacrificing the actual customer !
The app is totally unreliable in respect to loading. I would go as far as to say it is rubbish. Have given it a fair go but seriously defective technology. Far better options out there.
Good product but really bad support
QuickBooks is a great way to stay on top of things if your self employed But if you need support it is one of the worst support systems I have come across
Takes them for ever to get back to which is very frustrating.
Come on quick books you have an awesome product why not make your support team awesome as well
Find out how Quickbooks compares to other Digital Services
Know better, choose better.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.