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have used it for years
i have been a member of QF for over 10 years.. im technically savvy but prefer the old fashioned quality of DVD or BR over streaming. Iv'e never really had an issue with the DVD mailing service I will continue to be a member as long as they provide relevant content. I was a member of streaming for 6 months.. and it worked well for me.. but the mobile app lagged what was on the website and progressively they have not been adding titles so i moved on to Telstra box office... ironically Telstra handed the dvd mailing service to QF about 8 yrs ago..
i really try to support Oz businesses where i can ... please try to find some positives out of this.
What is happening Quickflix???
I wanted to close my account with Quickflix but it is impossible to contact them via phone or Internet . Recently they have no new movies and only seem to send old movies from my list. I am thinking they may have closed shop?????? There are no explanations on their website
Well it would appear they're gone lucky I pay via PAYPAL
Well it would appear they're gone, (Quickflix), lucky I pay via PAYPAL. I tried to log on, to tell them I returned 2 discs only to find NO WEB PAGE, I emailed them just in case it was an error with their server, 4 days later and NO REPLY. I've cancelled auto payment through PayPal and asked for a refund of last subscription payment, Which should be refunded, I just don't know how they can shut shop and not tell anyone?
I was relatively happy with service, although the put movies in order you want them sent was a joke, They sent whatever they liked whenever they liked. Does anybody know of another disc rental service? I don't want streaming.
Credit card deductions but NO movies sent!
My elderly mother has had several credit card deductions though no movies had been sent.
She had 4 in one month then -nothing ,still charged tho.
The one month od service-stopped and on investigation it was "on hold" as if it was holted for holidays.We had no authorized this!!!!
The service doesn't reply to messages.
Fraudulent charges on my credit card.
I did not subscribe to your movie /tv show download services and I do not receive any services.
Why am I being charged on a monthly basis via my credit card. I have contacted my bank not to honour any further payments and indicated these payments are to be treated as fraud. If they do not stop legal action is pending.
Won't accept credit card details!
I was a member of QF for almost a year from June 2016. The service was pretty good back then, no delays in receiving discs. Then I stopped my membership, because I had finished my queue.
I have been thinking of rejoining, however it seems their website fails to take my card details. I have emailed them twice - no response yet! Then it came to me that perhaps I should check out the online reviews. Just as I suspected, others have also encountered issues!
Maybe it's time to join the streaming service with another provider.
Ridiculous delays posting out DVD's
The slowness of providing DVD's is ever increasing.We would be lucky to receive 2 D VD's per month no matter how quickly we return them. So that's about $10 per DVD. This is highway robbery and quite deliberate in my view. I am at last confronting the irritation and hurdles of canceling the service. So far the Quickflix Help page is non existent...surprise surprise. This company is fraudulant in my view and should be investigated.
I loved Bigpond Movies and reluctantly went to Quickflix. since hearing of financial issues this year, service has dropped further. They don't appear to work on Fridays. No discs are ever updated on Fridays. Noticed last Thursday 22nd March. my account was not updated. they reply today ( Monday 26th March) as they have run out of envelopes and will send a replacement disc as soon as shipment is received but no mention of a date. Poor Form to wait for complaints. Let customers know what is happening up front and give us a time frame. thinking some $$ will be in order as we pay for each week but not getting the goods
Something fishy in Denmark
No discs received for over 3 weeks now and when I complained I got a terse reply that they were sorry and the reason was that the disc folders had not arrived from China. However, I was offered an extra DVD for my troubles. Will it ever arrive? I'm not holding my breath. Is this a good business gone bad, if so it's a shame but if I get charged a monthly fee for Zero discs I'll be straight on to Consumer Affairs. I can sympathize with QF if they are having problems with their supplier but they ethically should have told their customers and made fair compensation, not waited till I complained.
Another Lost Customer
Like many that have reviewed I have been a client for many years since I was transferred across from BigPond Movies. I have just realised that I've been overcharged ($22.99 a month vs current $20 a month plan) as there was a plan change I was never notified about. Their response? - They cannot automatically change plans for an account - My response was that notifying the client of the change would be normal business practice. They have been doing this at least since Jan 2017 - 15 months. between that and the slow mail turnaround and the lack of...sent discs over several weeks despite a queue of 30+ movies means what was once an excellent 5 star service has descended into a chaos. I will miss it (remembering the good days) but clearly it's no longer worth the price I've been paying.I'll use the money to buy premium bluray titles and use Netflix for the rest.
Latest Seasons of DVD Series not available
New Seasons of DVD Series are not available. Quickflix's new owners are not growing the DVD library with the latest seasons of DVD series. Sadly, Quickflix is dying - it's just a matter of time before they quit the DVD mail outs and only do streaming and then go into liquidation AGAIN. A great example of Accountants destroying a business by cost cutting. Luckily my local Library has many of the latest seasons of DVD series that are unavailable at Quickflix and these can be borrowed for 3 weeks at a time for free. Examples are "Suits", "Call the Midwife", "Game of Thrones", "Modern Family" etc etc. I'm wondering why I am paying Quickflix for this rapidly declining level of service.
- Verified customer
I've had to update my previous review.... these guys are going down hill, fast :(.
Last reviewed 2015. Back then I note I gave them 4 stars, with small delays in fulfillment the minor issue.
Now? Very bad and a major issue. It's now 2-3 weeks to change over ONE disc, from day 1 notification that a disc is being sent (which in itself is now a long wait to get something on your queue), to receiving it, to sending it back the day after, and for them to acknowledge receipt and send another one. By the time that second disc arrives in your mail box, it's been weeks. The absolute most number of discs you'll get in a month is 3. ...MAXIMUM. You used to be able to swap over movies pretty quick, and get about 5 movies a month. It's a sad state of affairs unfortunately. I am old school. I still prefer discs and I dont have an internet service fast enough to stream, but I DO live in a major metropolitan area (so postage shouldnt be the issue). Just like all the more recent comments here, I'll be pulling the plug on my long running subscription :(. I've tried to persist through their "restructure", but honestly folks its horrendous. Don't sign up, let them die.
Questions & Answers
I am going away for the month of March. I will be posting the movies that I have now before I go. Is it a good idea to cancel for the Month of March or receive the movies , watch them and then send back in April?
If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.
Well Quickflix has done it again. It was up & running there for the last few weeks & now on the Xmas break the website won't activate. Maybe a maintainence problem again, but this is getting ridiculous. Last time I complained I got a months free. This is too unreliable. Should I close account or wait?
I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.
Checked webpage & it has got a Maintenance page on the website Is the website down permanently & if not how long will it be under maintenance?
Will we be getting credit for the time down of the website?
Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.
They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access
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