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QuickFlix

QuickFlix (page 2 of 56)

3.2 from 1,103 reviews

Reviews

3.2

1,103 reviews
5
(272)
4
(357)
3
(98)
2
(80)
1
(296)
  • Product Quality
    2.1 (16)
  • Return Claim MadeYes (1) · No (26)
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nongaboy

nongaboyGreater Melbourne (Metropolitan), VIC

have used it for years

published

i have been a member of QF for over 10 years.. im technically savvy but prefer the old fashioned quality of DVD or BR over streaming. Iv'e never really had an issue with the DVD mailing service I will continue to be a member as long as they provide relevant content. I was a member of streaming for 6 months.. and it worked well for me.. but the mobile app lagged what was on the website and progressively they have not been adding titles so i moved on to Telstra box office... ironically Telstra handed the dvd mailing service to QF about 8 yrs ago..

i really try to support Oz businesses where i can ... please try to find some positives out of this.

Product Quality
Return Claim MadeNo

The streaming service doesn't work

published

I signed up to rent one movie and stream it. The player then refused to work and you can't watch anything. They were very quick to take the money, but no response on rectifying the problem.

Product Quality
Return Claim MadeNo
Lynne

LynneSydney, NSW

What is happening Quickflix???

published

I wanted to close my account with Quickflix but it is impossible to contact them via phone or Internet . Recently they have no new movies and only seem to send old movies from my list. I am thinking they may have closed shop?????? There are no explanations on their website

Product Quality
Return Claim MadeNo
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Flinders island Bill

Flinders island BillNorth-East, TAS

  • 4 reviews

Cant Contact

published

Received an email asking for a dvd back, have not received it yet, they have threatened to charge me for it. Tried to contact them, no email, no web page, no phone number, just get the message cant find this site. What is going on?
Bill.

Return Claim MadeNo

the web site is up and running now

published

I have used QuickFlix for over 5 years and never had a problem.
Movies arrive in about 5 days that's Australia post. A lot of sites went down yesterday
Quickflix is back now

Product Quality
Return Claim MadeNo

Site Closed ..No Warning to subscibers ?

published

yep, we cant contact at all, why is there no media Info available? partner had to cancel his credit card at bank to stop auto debits, phone no. not answering , web pages not loading

Bearr

BearrPerth

  • 3 reviews
  • 4 likes

Well it would appear they're gone lucky I pay via PAYPAL

published

Well it would appear they're gone, (Quickflix), lucky I pay via PAYPAL. I tried to log on, to tell them I returned 2 discs only to find NO WEB PAGE, I emailed them just in case it was an error with their server, 4 days later and NO REPLY. I've cancelled auto payment through PayPal and asked for a refund of last subscription payment, Which should be refunded, I just don't know how they can shut shop and not tell anyone?
I was relatively happy with service, although the put movies in order you want them sent was a joke, They sent whatever they liked whenever they liked. Does anybody know of another disc rental service? I don't want streaming.

Product Quality
Return Claim MadeYes
1 comment
Bearr
Bearr

taking money but no longer in operation

published

There is no way to stop them taking our money. Their website is no longer active and yet money is still coming out of our credit card and bank says they can't stop it. Help what do we do>

Product Quality
Return Claim MadeNo

Disgusting when it comes to a refund

published

Decided to go through with a free trial then opted to unsubscribe but it wasn’t actioned, years later to find out Money was still being deducted from my account. Not sure who to talk to too to resolve this matter.

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Gerry

GerryPerth

Quickflix

published

Joined to access certain movies, downloaded one, paid for it through PayPal, but can’t open movie, spent hours trying to Access. The queue system is s joke. Waste of money and time. Deleted App-luckily exercise only cost me $3.99.

1 star because you can't give zero

published

Never been a member and they deduct payment from my card. Can't ring anyone only email and they don't reply. Won't refund the fraudulently taken money. Worst company I have ever dealt with.

Credit card deductions but NO movies sent!

published

My elderly mother has had several credit card deductions though no movies had been sent.
She had 4 in one month then -nothing ,still charged tho.
The one month od service-stopped and on investigation it was "on hold" as if it was holted for holidays.We had no authorized this!!!!
The service doesn't reply to messages.

Fraudulent charges on my credit card.

published

I did not subscribe to your movie /tv show download services and I do not receive any services.
Why am I being charged on a monthly basis via my credit card. I have contacted my bank not to honour any further payments and indicated these payments are to be treated as fraud. If they do not stop legal action is pending.

Peter

Peter

  • 3 reviews

Won't accept credit card details!

published

I was a member of QF for almost a year from June 2016. The service was pretty good back then, no delays in receiving discs. Then I stopped my membership, because I had finished my queue.
I have been thinking of rejoining, however it seems their website fails to take my card details. I have emailed them twice - no response yet! Then it came to me that perhaps I should check out the online reviews. Just as I suspected, others have also encountered issues!
Maybe it's time to join the streaming service with another provider.

Ridiculous delays posting out DVD's

published

The slowness of providing DVD's is ever increasing.We would be lucky to receive 2 D VD's per month no matter how quickly we return them. So that's about $10 per DVD. This is highway robbery and quite deliberate in my view. I am at last confronting the irritation and hurdles of canceling the service. So far the Quickflix Help page is non existent...surprise surprise. This company is fraudulant in my view and should be investigated.

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L Harry

L Harry

  • 6 reviews

Poor management

published

I loved Bigpond Movies and reluctantly went to Quickflix. since hearing of financial issues this year, service has dropped further. They don't appear to work on Fridays. No discs are ever updated on Fridays. Noticed last Thursday 22nd March. my account was not updated. they reply today ( Monday 26th March) as they have run out of envelopes and will send a replacement disc as soon as shipment is received but no mention of a date. Poor Form to wait for complaints. Let customers know what is happening up front and give us a time frame. thinking some $$ will be in order as we pay for each week but not getting the goods

Chris L-D

Chris L-DWestern Australia

  • 6 reviews

Something fishy in Denmark

published

No discs received for over 3 weeks now and when I complained I got a terse reply that they were sorry and the reason was that the disc folders had not arrived from China. However, I was offered an extra DVD for my troubles. Will it ever arrive? I'm not holding my breath. Is this a good business gone bad, if so it's a shame but if I get charged a monthly fee for Zero discs I'll be straight on to Consumer Affairs. I can sympathize with QF if they are having problems with their supplier but they ethically should have told their customers and made fair compensation, not waited till I complained.

Dan

DanBrisbane

Another Lost Customer

published
Duped

DupedSydney, NSW

  • 3 reviews

Latest Seasons of DVD Series not available

published

New Seasons of DVD Series are not available. Quickflix's new owners are not growing the DVD library with the latest seasons of DVD series. Sadly, Quickflix is dying - it's just a matter of time before they quit the DVD mail outs and only do streaming and then go into liquidation AGAIN. A great example of Accountants destroying a business by cost cutting. Luckily my local Library has many of the latest seasons of DVD series that are unavailable at Quickflix and these can be borrowed for 3 weeks at a time for free. Examples are "Suits", "Call the Midwife", "Game of Thrones", "Modern Family" etc etc. I'm wondering why I am paying Quickflix for this rapidly declining level of service.

UFO

UFOCanberra 2600, ACT

  • 34 reviews
  • 2 likes
  • Verified customer

I've had to update my previous review.... these guys are going down hill, fast :(.

published
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Questions & Answers

Ruth

Ruthasked

I am going away for the month of March. I will be posting the movies that I have now before I go. Is it a good idea to cancel for the Month of March or receive the movies , watch them and then send back in April?

2 answers
Keith Bennett
Keith Bennett

If you go to Manage Account, you have the option of pausing your subscription for up to a month if needed. I've used in the past myself. I would suggest the best idea would be for you to post the movies and pause your subscription at the same time just before you go away. When you come back, you can get it going again.

Ruth
Ruth

Thank you

David L.

David L.asked

Well Quickflix has done it again. It was up & running there for the last few weeks & now on the Xmas break the website won't activate. Maybe a maintainence problem again, but this is getting ridiculous. Last time I complained I got a months free. This is too unreliable. Should I close account or wait?

3 answers
Keith Bennett
Keith Bennett

I'm thinking of closing my account. But I'd like to ask, how did you complain? I've hardly had a thing sent to me over the last few weeks, and my monthly payment is due again early January. I don't think I've received the service I've been paying for at all.

David L.
David L.

Cancell your card.
Why pay for a service that is unreliable.

KAG
KAG

I complained here and got billing date extended to Feb. https://help.quickflix.com.au/hc/en-us

David L.

David L.asked

Checked webpage & it has got a Maintenance page on the website Is the website down permanently & if not how long will it be under maintenance?
Will we be getting credit for the time down of the website?

4 answers
Babs
Babs

Finally it looks as if they are under maintenance, asking us tobe patient etc . I just hope they get on with it because everyone is getting fed up with not being advised as to what is happening. Will give them a few more days and see what happens.

Cath
Cath

They have been maintaining for over a month ... I want to close account .. with it down I worry I have no access

KAG
KAG

So I had a good whinge to Quickflix re the lack of communication, etc. They have extended my billing date to Feb for the inconvenience. Anyone else receive a similar offer? If not, give it a go.

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