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Quicklens

Quicklens

2.3 from 51 reviews · View Statistics
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Reviews

2.2
20 reviews
  • Product Quality
    1.4 (7)
  • Return Claim MadeYes · No (14)
  • Shipping
    1.0 (9)
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Jane
Jane
  • 2 reviews

Will never order from them again

published

Tomorrow will be exactly 6 weeks since I placed an order. Emailing with customer service is painful. They ship from Singapore which means you'll be waiting forever for your order. If my tracking is correct it'll be at least another week before my order arrives.

I will never order from them again. Will go back to supporting local businesses.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

I wouldn't even give them 1 star if the minimum is 0

published

This is not an Australian company and shipping is from overseas. Their website and email domain is deceitful. This business should not exist. Their customer service is appalling and the delivery time is disgusting. This business should be shut down so they stop scamming Australians who would rather buy from local businesses for reliable delivery times and service.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Awful

published

Ordered lenses almost 2 months ago and still haven’t received them. Put a complaint through the website and got no response. Would never order from them again and recommend you DONT DO IT. Stick to clearly contacts who are reliable!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Erika
Erika
  • 2 reviews

STAY AWAY, THEY ARE A JOKE!

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Doesn't even deserve 1 star

published

DO NOT BUY FROM QUICKLENSE IT'S A SCAM. Its been almost 2 months since my order. They have the tracking and can see I haven't received it but are refusing to refund me and advised me that I just need to wait yet its been 2 months and they won't advise me when I'll receive it! They only care about stealing your money and have the worst customer service.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

VERY SLOW

published

Horrible. Ordered my lens more than a month ago and they still haven't arrived. Contacted them about it 3 days ago and still haven't received any response. Will not use them again and do NOT RECOMMEND.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kerryn
KerrynGreater Melbourne (Metropolitan), VIC

SLOW lens

published

I ordered my lenses 4 weeks ago and still haven’t received them. There’s is nothing Quick about this service! Fortunately I still have lenses to keep me going. I won’t be ordering through this site again

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Sound
SoundSydney, NSW

Highly not recommended

published

Hi Quicklens,
I have ordered lens more than 15 days ago, Still the product is located at original destination. There is no proper response from customer care for my queries.
Thanks

Incentivised Review No
Return Claim MadeNo

Still Waiting

published

Hi Quicklens, I have emailed you 3 times on your website and haven’t had a response. I ordered contacts 3 weeks ago and Australia Post have told me after 3 calls the package has problems. Can you please respond to a email? Or do you not care??

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Ally
AllySydney, NSW
  • 2 reviews

Waiting....waiting

published

Not impressed. Thought it was Australia. It is not. It shipped from Singapore. I ordered it on the 2nd of January.and it has only now been dispatched to DHL in Singapore. Next time I will used Clearly.com used to be Netoptical.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
schneiks
schneiksPerth
  • 2 reviews
  • 3 likes

Absolute joke!!!!

published

Ordered and paid on the 20th September. Received nothing until an email on the 1st October saying my contacts have now been dispatched and will take 7-10 days!!!
What have they been doing for the first 10 days they had my money? Seriously this is scary as I don’t even now if I will get my items yet based on other reviews. BEST STAY AWAY!

Incentivised Review No
Return Claim MadeNo
Peter
PeterGreater Melbourne (Outer), VIC
  • 2 reviews

Quick(slowest ever!!)lens.com.au(not in Australia!)

published

If I managed my business the same as these guys I would go broke, they are a disaster.
They promise delivery timeframe that are totally false.
Do not use this website for your contact lenses needs!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Optical Retailers

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Sumitha
SumithaSouth East Queensland, QLD

Apathy towards customers

published

It took a month for my order to reach me, I had to order another one from another website in the meanwhile paying a premium amount which reached me in 3 days. On contacting quicklens to atleast refund my shipping charges for the delay it had caused, they refused to refund me any amount. Please do not use the website even though they are cheapest, they do not care about their customers, only their money.

Incentivised Review No
Return Claim MadeNo
Xer
XerQueensland

Cheap but takes up to 5 weeks - No private health rebate allowed

published

Based in Singapore but claim to be in Aus. This means that you cannot get an optical rebate back from private health.
Priced cheap but take 5 weeks.
Ok for people who plan ahead and no health but giving two stars because I'm sick of deceitful online sales claiming to be local.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo

Questions & Answers

Lloyd C.
Lloyd C.asked

Just a bit concerned about a few of the reviews saying delivery was very slow.

1 answer
Ally
Ally

They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.

Lloyd C.
Lloyd C.asked

Hi would like to confirm about delivery time for contact lenses.

1 answer
Anneliese
Anneliese

Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.

Carson C.
Carson C.asked

Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..

No answers

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