Surprised by all the bad reviews...have been buying from this company for over 10 years and have never had an issue, they are amazing! As long as you are not in a hurry for your order...I usually order when I get down to my last box. Such great prices and quality.
Cheap and quick
Was hesitant whether to order from these guys, having read the reviews. The order was posted the next day and arrived within a week of ordering (DHL). Tracking updates reveal that it spent more time en route within Australia (72 hours) than it did getting from Singapore to Australia (24 hours). Wasn't much longer than Clearly but a significant saving compared to the latter.
I ordered 4 packs of 30 My Daily contact lenses. It was good, the same quality with lenses that I bought at the Optometrist, and it is much cheaper. I received the parcel in 15 days. Very happy!!!
I should have read the reviews before buying... As other customers I'm yet to receive my lenses and just got an email saying my order has been dispatched... I was surprised as I purchased this over 10 days ago. On the website it said to allow 10 days for the delivery but this is already a total of 20 days. If you need lenses fairly quickly this is not the right website. Also their claim to be Australian is false, they may have opened the business here but lenses come from Singapore. I'm slightly concerned about their quality now. I am open to international shopping but the fact that it says "Quickens Australia" becomes then entirely misleading and that's not a good thing. Not only is the service slow but not even Australia based.
Cheap and fast
The website isn't the prettiest, but they had my contact lenses and shipped within the week. They come from Singapore, arrived in about 15 days or so. So, so much cheaper than in Australia! If you've got a little bit of time to wait, highly reccomend.
Good but not so good.
They are cheap. I will give them that. But poor customer service and problem solving skills. I have been waiting for my contacts for over 8 weeks. No refund provided.
September 7th 2019 Update: Nightmare dealing with customer service
They are cheap I'll give them that, but not based in Australia and have no respect for their customers. Still waiting for $100 worth of products purchased nearly 3 months ago. Despite countless messages they refuse to give me a refund and are not resending my product. I have paid for these and they sent it to the wrong address. Will not take any responsibility at all.
Perfect Lenses and Arrived in 7 days as promised
I cant believe Quicklens has such bad reviews. I ordered some Acuvue 2 on a Friday and received them the following Friday, thats not bad from Singapore. I was a little hesitant with most of the reviews being so bad but Australia has for some reason discontinued the Acuvue 2 lenses and being they are the only ones with my base curve it thought crap it, Its only $30. They arrived today after a week and they are the right ones and 3 year expiry date. so GOOD ON YA, Cheers, you have made my life and sight a load better.
Very quick delivery and authentic contact lens!
Why so many bad reviews? I received my colorful contact lens about 1 week after put the order. Very good quality and it was delivered by DHL. I am in Melbourne, Aus.
Excellence shopping experience!
Cheap but takes up to 5 weeks - No private health rebate allowed
Based in Singapore but claim to be in Aus. This means that you cannot get an optical rebate back from private health.
Priced cheap but take 5 weeks.
Ok for people who plan ahead and no health but giving two stars because I'm sick of deceitful online sales claiming to be local.
Does not explain that this company is in Singapore.
Delivery very slow and not tracked in NZ.
Support only by email no telephone number.
It comes within 10 days normal lenses
I was hesitant after reading some reviews but I find them quick and easy. Take 10 days and save a lot of money. It’s my 3rd time ordering and they have been great
Cannot process via Paypal, then my CC got hacked
I tried multiple time to make a purchase via paypal, but every time you click the link it just takes you to the paypal main homepage, no option at all to process payment. I emailed and was told there was nothing wrong with their website, but it still would not process paypal... so I reluctantly added my Card details, which seemed to work. Then received an email next day saying been processed, will arrive in 7-10days from Singapore! (So don't use them in you want your lenses in a hurry!)
Ordered online on 10July, my B&L softens 38 arrived on 13July noon, save lots $ compared to other sites/shops. Delivery was quick. Products came in a box and they are intact.
Most of my orders have taken quite awhile to get to me (more than 2wks) and the last two orders were defective and seriously irritated my eyes. On the lens pack it said not for sale outside Malaysia! When I complained to quicklens, I was told to post them back at my expense and then they will provide a replacement pack. I’m going to buy them elsewhere from now on.
Best decision I ever made switching to Quicklens from optometrists
I have been buying my lenses from Quicklens for about 5 years with no issues whatsoever. They have always delivered within 1-2 weeks, at least half the cost of buying from the optometrist and the right lenses arrived every time. I checked their product against the ones I bought from the optometrist and it was exactly the same manufacturer, just without the store-front markup. I cannot recommend trying this company highly enough if you know your prescription.
Questions & Answers
Just a bit concerned about a few of the reviews saying delivery was very slow.
They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.
Hi would like to confirm about delivery time for contact lenses.
Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.
Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..
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