Bad customer service
Good prices. Been buying for years. But recently 2 shipments had faults in them. Whole sleeves of contacts would be either dried or deformed. Emailed customer service - no response. Just shoddy treatment from the company it seems like once they have your money, they forget you exist.
Surprised by all the bad reviews...have been buying from this company for over 10 years and have never had an issue, they are amazing! As long as you are not in a hurry for your order...I usually order when I get down to my last box. Such great prices and quality.
Will never order from them again
Tomorrow will be exactly 6 weeks since I placed an order. Emailing with customer service is painful. They ship from Singapore which means you'll be waiting forever for your order. If my tracking is correct it'll be at least another week before my order arrives.
I will never order from them again. Will go back to supporting local businesses.
Do NOT order here!!
Ordered contact lenses 3 weeks ago and they haven't even been shipped. No chance to get a hold off them
I wouldn't even give them 1 star if the minimum is 0
This is not an Australian company and shipping is from overseas. Their website and email domain is deceitful. This business should not exist. Their customer service is appalling and the delivery time is disgusting. This business should be shut down so they stop scamming Australians who would rather buy from local businesses for reliable delivery times and service.
Ordered lenses almost 2 months ago and still haven’t received them. Put a complaint through the website and got no response. Would never order from them again and recommend you DONT DO IT. Stick to clearly contacts who are reliable!
Don't buy - you're goods will never arrive and they don't refund
Purchased from Quicklens website, thinking it was an Australian site because of the .com.au web address. It's not. Comes from Singapore and is super slow. Tried to get a refund but they won't do it. It's been 3 weeks now and still no contact lenses. Their on-the-ground delivery partner is the appalling Aramex, company notorious for not delivering. So far my shipment has been out for delivery 3 days running and yet to show. Oh and Quicklens says I have to mail the goods to them before a refund. It's beyond a joke.
STAY AWAY, THEY ARE A JOKE!
I received 2 different expiry dates for my contacts.
Contacts for my left eye expire later than the contacts for my right eye. I emailed them and asked for them to fix this as I cannot wear one without the other. They replied to use them up before the expiry date. That was their solution. No acknowledgment of the fact that the value of the product is not the same for both eyes. The expiry date overall was a lot shorter than the norm I have received when ordering elsewhere.
Their customer service is non-existent, they are condescending and rude,...
They have the worst product and worst customer service. Their products is completely unusable and they refuse to refund or replace the products DO NOT RECOMMEND AT ALL. I feel sorry that this is the way you guys make money, by scamming people!
Doesn't even deserve 1 star
DO NOT BUY FROM QUICKLENSE IT'S A SCAM. Its been almost 2 months since my order. They have the tracking and can see I haven't received it but are refusing to refund me and advised me that I just need to wait yet its been 2 months and they won't advise me when I'll receive it! They only care about stealing your money and have the worst customer service.
Horrible. Ordered my lens more than a month ago and they still haven't arrived. Contacted them about it 3 days ago and still haven't received any response. Will not use them again and do NOT RECOMMEND.
I ordered my lenses 4 weeks ago and still haven’t received them. There’s is nothing Quick about this service! Fortunately I still have lenses to keep me going. I won’t be ordering through this site again
Thinking this was an Aussie seller I stupidly placed an order with Quicklens. After realising it was not based in Aus I asked for a refund. Of course they never replied and advised me the delivery could take up to 6 weeks or more!!
Please do not make the same mistake!
Highly not recommended
I have ordered lens more than 15 days ago, Still the product is located at original destination. There is no proper response from customer care for my queries.
Hi Quicklens, I have emailed you 3 times on your website and haven’t had a response. I ordered contacts 3 weeks ago and Australia Post have told me after 3 calls the package has problems. Can you please respond to a email? Or do you not care??
Questions & Answers
Just a bit concerned about a few of the reviews saying delivery was very slow.
They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.
Hi would like to confirm about delivery time for contact lenses.
Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.
Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..
Get an answer from our members and Quicklens representatives
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