Bad customer service
Good prices. Been buying for years. But recently 2 shipments had faults in them. Whole sleeves of contacts would be either dried or deformed. Emailed customer service - no response. Just shoddy treatment from the company it seems like once they have your money, they forget you exist.
Will never order from them again
Tomorrow will be exactly 6 weeks since I placed an order. Emailing with customer service is painful. They ship from Singapore which means you'll be waiting forever for your order. If my tracking is correct it'll be at least another week before my order arrives.
I will never order from them again. Will go back to supporting local businesses.
I wouldn't even give them 1 star if the minimum is 0
This is not an Australian company and shipping is from overseas. Their website and email domain is deceitful. This business should not exist. Their customer service is appalling and the delivery time is disgusting. This business should be shut down so they stop scamming Australians who would rather buy from local businesses for reliable delivery times and service.
Ordered lenses almost 2 months ago and still haven’t received them. Put a complaint through the website and got no response. Would never order from them again and recommend you DONT DO IT. Stick to clearly contacts who are reliable!
STAY AWAY, THEY ARE A JOKE!
I received 2 different expiry dates for my contacts.
Contacts for my left eye expire later than the contacts for my right eye. I emailed them and asked for them to fix this as I cannot wear one without the other. They replied to use them up before the expiry date. That was their solution. No acknowledgment of the fact that the value of the product is not the same for both eyes. The expiry date overall was a lot shorter than the norm I have received when ordering elsewhere.
Their customer service is non-existent, they are condescending and rude,...
Doesn't even deserve 1 star
DO NOT BUY FROM QUICKLENSE IT'S A SCAM. Its been almost 2 months since my order. They have the tracking and can see I haven't received it but are refusing to refund me and advised me that I just need to wait yet its been 2 months and they won't advise me when I'll receive it! They only care about stealing your money and have the worst customer service.
Horrible. Ordered my lens more than a month ago and they still haven't arrived. Contacted them about it 3 days ago and still haven't received any response. Will not use them again and do NOT RECOMMEND.
I ordered my lenses 4 weeks ago and still haven’t received them. There’s is nothing Quick about this service! Fortunately I still have lenses to keep me going. I won’t be ordering through this site again
Highly not recommended
I have ordered lens more than 15 days ago, Still the product is located at original destination. There is no proper response from customer care for my queries.
Hi Quicklens, I have emailed you 3 times on your website and haven’t had a response. I ordered contacts 3 weeks ago and Australia Post have told me after 3 calls the package has problems. Can you please respond to a email? Or do you not care??
Not impressed. Thought it was Australia. It is not. It shipped from Singapore. I ordered it on the 2nd of January.and it has only now been dispatched to DHL in Singapore. Next time I will used Clearly.com used to be Netoptical.
Ordered and paid on the 20th September. Received nothing until an email on the 1st October saying my contacts have now been dispatched and will take 7-10 days!!!
What have they been doing for the first 10 days they had my money? Seriously this is scary as I don’t even now if I will get my items yet based on other reviews. BEST STAY AWAY!
Quick(slowest ever!!)lens.com.au(not in Australia!)
If I managed my business the same as these guys I would go broke, they are a disaster.
They promise delivery timeframe that are totally false.
Do not use this website for your contact lenses needs!!
Apathy towards customers
It took a month for my order to reach me, I had to order another one from another website in the meanwhile paying a premium amount which reached me in 3 days. On contacting quicklens to atleast refund my shipping charges for the delay it had caused, they refused to refund me any amount. Please do not use the website even though they are cheapest, they do not care about their customers, only their money.
Questions & Answers
Just a bit concerned about a few of the reviews saying delivery was very slow.
They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.
Hi would like to confirm about delivery time for contact lenses.
Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.
Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..
Get an answer from our members and Quicklens representatives
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