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Quicklens

Quicklens

2.3 from 52 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    1.4 (9)
  • Return Claim MadeYes (3) · No (15)
  • Shipping
    1.4 (12)
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Cr8Tive
Cr8Tive
  • 6 reviews
  • 3 likes

Bad customer service

published

Good prices. Been buying for years. But recently 2 shipments had faults in them. Whole sleeves of contacts would be either dried or deformed. Emailed customer service - no response. Just shoddy treatment from the company it seems like once they have your money, they forget you exist.

Product Quality
1/5
Shipping
3/5
Quicklens
QUICKLENS C.QuicklensSend a private message
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Jane
Jane
  • 2 reviews

Will never order from them again

published

Tomorrow will be exactly 6 weeks since I placed an order. Emailing with customer service is painful. They ship from Singapore which means you'll be waiting forever for your order. If my tracking is correct it'll be at least another week before my order arrives.

I will never order from them again. Will go back to supporting local businesses.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Do NOT order here!!

published

Ordered contact lenses 3 weeks ago and they haven't even been shipped. No chance to get a hold off them

Incentivised Review No
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Gaby F.
Gaby F.Hunter Region, NSW

A very good surprise!

published

I placed an order prior to checking reviews based on price, I couldn't believe the prices they were offering, almost were too good to be true. Upon reading the reviews for Quicklens I went and placed an order with another company assuming I was never going to receive the contacts. I honestly believed I had just made a financial donation to a Singaporian company and was never going to hear back from them in any shape or form. To my surprise, just over 2 weeks from ordering the contacts they did, in fact, arrive. The ordering process was simple, and delivery was Quick! Very impressed given the bad reviews they have! Thank you Quicklens!

Product Quality
4/5
Shipping
4/5
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I wouldn't even give them 1 star if the minimum is 0

published

This is not an Australian company and shipping is from overseas. Their website and email domain is deceitful. This business should not exist. Their customer service is appalling and the delivery time is disgusting. This business should be shut down so they stop scamming Australians who would rather buy from local businesses for reliable delivery times and service.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Awful

published

Ordered lenses almost 2 months ago and still haven’t received them. Put a complaint through the website and got no response. Would never order from them again and recommend you DONT DO IT. Stick to clearly contacts who are reliable!

Product Quality
1/5
Shipping
1/5
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Lara S
Lara SSydney, NSW

Don't buy - you're goods will never arrive and they don't refund

published

Purchased from Quicklens website, thinking it was an Australian site because of the .com.au web address. It's not. Comes from Singapore and is super slow. Tried to get a refund but they won't do it. It's been 3 weeks now and still no contact lenses. Their on-the-ground delivery partner is the appalling Aramex, company notorious for not delivering. So far my shipment has been out for delivery 3 days running and yet to show. Oh and Quicklens says I have to mail the goods to them before a refund. It's beyond a joke.

Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Erika
Erika
  • 2 reviews

STAY AWAY, THEY ARE A JOKE!

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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shamim d.
shamim d.Greater Melbourne (Inner), VIC

Horrible service

published

They have the worst product and worst customer service. Their products is completely unusable and they refuse to refund or replace the products DO NOT RECOMMEND AT ALL. I feel sorry that this is the way you guys make money, by scamming people!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Doesn't even deserve 1 star

published

DO NOT BUY FROM QUICKLENSE IT'S A SCAM. Its been almost 2 months since my order. They have the tracking and can see I haven't received it but are refusing to refund me and advised me that I just need to wait yet its been 2 months and they won't advise me when I'll receive it! They only care about stealing your money and have the worst customer service.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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VERY SLOW

published

Horrible. Ordered my lens more than a month ago and they still haven't arrived. Contacted them about it 3 days ago and still haven't received any response. Will not use them again and do NOT RECOMMEND.

Product Quality
1/5
Shipping
1/5
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Kerryn
KerrynGreater Melbourne (Metropolitan), VIC

SLOW lens

published

I ordered my lenses 4 weeks ago and still haven’t received them. There’s is nothing Quick about this service! Fortunately I still have lenses to keep me going. I won’t be ordering through this site again

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Eric
EricHobart, TAS
  • 15 reviews
  • 14 likes

Slowlens Scam

published

Thinking this was an Aussie seller I stupidly placed an order with Quicklens. After realising it was not based in Aus I asked for a refund. Of course they never replied and advised me the delivery could take up to 6 weeks or more!!

Please do not make the same mistake!

Incentivised Review No
Return Claim MadeYes
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Sound
SoundSydney, NSW

Highly not recommended

published

Hi Quicklens,
I have ordered lens more than 15 days ago, Still the product is located at original destination. There is no proper response from customer care for my queries.
Thanks

Incentivised Review No
Return Claim MadeNo
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Still Waiting

published

Hi Quicklens, I have emailed you 3 times on your website and haven’t had a response. I ordered contacts 3 weeks ago and Australia Post have told me after 3 calls the package has problems. Can you please respond to a email? Or do you not care??

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Page 1 of 2

Questions & Answers

Lloyd C.
Lloyd C.asked

Just a bit concerned about a few of the reviews saying delivery was very slow.

1 answer
Ally
Ally

They are based in Singapore. Took over two weeks and no rebate from your Private Health Insurance. Avoid. Try Clearly or other Australian based firm.

Lloyd C.
Lloyd C.asked

Hi would like to confirm about delivery time for contact lenses.

1 answer
Anneliese
Anneliese

Around 14 days. I ordered my lenses using New Year holiday as well, so it quite quick.

Carson C.
Carson C.asked

Hi, I’ve ordered some contact lenses and it says “ arrival at NSW, Sydney.” I was wondering does it have to go through Sydney before they ship it to Western Australia? Or did I input the wrong state..

No answers

Get an answer from our members and Quicklens representatives

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