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Sagging after only 1 week
Disappointingly our Quokka mattress was a dud that caused terrible back pain. I did a lot of research before buying our Quokka mattress and was confident it was going to be suitable for our comfort preferences and I was looking forward to having a mattress that would last many years. The feel of the mattress in terms of pressure relief was good as soon as we tried it, so I was initially hopeful but the first 3 nights on the Quokka I couldn't bear to stay in bed my back was in so much pain, and I moved to the couch. The following 3 nights I pers...isted staying on the mattress, thinking maybe I just wasn't used to it, but on the morning after the 6th night I felt a distinct feeling of sagging and so I shuffled to the centre of the bed and found that there was already a ridge formed in the middle of the mattress - I shuffled across and UP. The latex did not recover when I moved back to the side - I moved back down into a dip. My partners side was sagging even more than my side, and he is longer and leaner than me, so it didn't make any sense that the sagging was from our body indentations. We measured the sag at about 1cm but after about 3 or 4 more days, we measured sagging on one side of our mattress was 1.7cm, the other side was about 1.4cm. This is only 3mm short of the warranty which is supposed to last 20 years, so I'm completely confused about how this could happen. I could only guess that this was a manufacturing defect and the sagging had been present from the beginning, why else would a latex mattress that is supposed to last 20 years be so closed to reaching a warranty claim after only 1 week?! But that said, it didn't make sense that the sag could have existed from the beginning because it got worse over just a few extra days. We contacted Quokka and they seemed even more confused than us. We sent them pictures of the sagging with the mattress assembled on the flat hardwood floor (to be sure our bed frame wasn't the problem) - the sagging was measuring exactly the same on the floor, and I even tried sleeping on it on the floor for 2 nights with the same discomfort. Quokka offered to send out a replacement layer if we could identify the problem layer in the 3 layer medium mattress, but all 3 layers were affected by sagging to some degree. This baffled us even more, because if it was a manufacturing defect, what were the chances that we would receive 3 layers of latex with this problem but the staff at Quokka claimed to have never seen this before in latex?? So baffling. The staff we communicated with seemed convinced the problem must have been our bed base - but as I've said, we tried it on a hardwood floor with the same result, and the latex should have recovered it's shape immediately, so it can't have been our base. Of course we sent the mattress back for a refund, which the company agreed to readily, but the return process of re-packaging the mattress was a real pain. I asked, but they never got back to me to tell me what they thought was wrong with the mattress, which I really wanted to know because I'd love to try a different latex mattress again but am now a bit concerned that it's a way over-hyped product....A couple of other things I didn't like about it were the smell, which persisted for the few weeks we had it while waiting for the return packaging. It also wasn't great for partner disturbance - sometimes I felt like I was lying on a giant wobbly panna cotta when my partner turned over. Pocket Coil innersprings are far better for reducing partner disturbance in my experience. These things would not have been deal-breakers if the mattress was comfortable, but Alas. So, it was a disappointing, frustrating and painful experience for me with the Quokka mattress.
Purchased in January 2021 at Quokka Beds for $1,945.00.
Ultra comfort for our yacht
Best decision we made to buy this mattress.
Very comfortable and supportive. Stays cool when the weather is warm. Cozy in cooler weather. Doesn’t retain moisture or grow mold. Quality of sleep is 10/10. Fits our queen size catamaran berth perfectly. Friends bought one for their monohull and cut to size for their v berth and used the offcuts as filling for a bean bag. Have waited a year to write this review, worth the money, no sagging, firmness is perfect, very durable. If you’re considering a mattress this is a great option. Also very happy buying from an Australian company.
Purchased in June 2020 at Quokka Beds for $1,180.00.
Thoroughly recommend these mattresses! I paid three times that for an inner spring fancy mattress that when delivered smelt strongly of chemicals and was as hard as a rock. Gave me back pains, dizziness and head aches it was horrible. And so thick and heavy too! The quokka latex mattress was so soft and comfy and no toxic chemicals and not heavy or super thick. The staff were super helpful and accomodating considering I hadn’t slept in over a month and got me a mattress super quickly. I can’t thank u guys enough! As a single mum sleep is so important and this has been a big save
Purchased in February 2021.
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My Dream Bed
The mattress was fiddly to put together, but so worth it - most comfortable mattress ever, and great quality too! I did some research before buying and so happy I that chose Quokka :)
Purchased in July 2020 at Quokka Beds.
The mattress is very comfortable and easy to assemble. It is supportive for my back and I like that you can change the firmness of the mattress by shifting the layers around.
Purchased in June 2020.
Real honest quality latex mattresses - doesn't get better!!
We bought a King 3-layer 100% latex mattress (medium) 2 months ago and we're absolutely loving it. We've both had bad backs from using spring mattresses and after a few messages with the people at Quokka, we decided on the Medium firmness option - where we also knew we had the option of moving the layers around to make it firmer if need be! But after a couple days, we couldn't decide if it was too firm or too soft for us - so we kept it how it is!! Our back pain has slowly faded to nothing and we definitely can't see any sags or bumps at all - ...and really don't expect it to. The huge 20-year warranty is reassuring too. And we both love how it uses all natural and sustainable ingredients - pure latex, nothing else!! Our dream mattress at a good price. Thank you
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|Thickness||16 cm||24 cm||24 cm||16 cm|
|Manufacturer Warranty||20 year(s)||20 year(s)||20 year(s)||20 year(s)|
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