We've been futon users for many, many years and purchased futons from Queensland and WA. We chose to purchase from Bretts to use a local supplier in preference to interstate. The queen size latex core futon we purchased is genuinely the worst quality futon (and most expensive) that we've ever purchased. The cotton cover is not what's pictured on the website - it's a much lighter weight fabric, tears easily, and the cotton stuffing is uneven and "lumpy" and hasn't settled after several months' use. We're not fussy people - we just know wha...t a futon is supposed to look like. Bretts futons clearly trades on the basis that many folks are only familiar with the foam chip futons sold as sofa beds and not good genuine futons. When we politely pointed out the inferior quality of the mattress & that it was smaller than the standard queen size, the owner & manager became quite irate with us, immediately deflecting the situation back onto us as though we were the problem. I guess he thinks attack is a good form of defence. No apology was ever offered, no replacement mattress offered, and nor was any kind of refund/discount offered. The man seemed to become more and more heated as time went on. We were stung well and good and will never, ever use this business again nor recommend it to anyone. Ever. We have had to replace the futon we purchased from Bretts with a better made futon from elsewhere. All in all it was an expensive and hard lesson.
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