The few times recently I have had to deal with RAA for car insurance they have been excellent. Calls are answered quickly in Australian call centres, the staff are friendly and knowledgeable. Their fees are competitive and the website works well. 5 Stars from me.

Seven phone calls with no return calls to be told as you own a business we don't take the income from the business into consideration when processing an application. If they told me when I first contacted them I would never have applied.
The accounts lady was aggressive.
My wife recently tried for 2 weeks to make an appointment to see one of their travel agents. She never had a phone call back. We booked through another agency.
We are paying members and this is the service they provide.

RAA were highly unprofessional in dealing with an incident between our car and one of their clients' car. Our son was driving, we handed over all the necessary details and particulars and waited for the paperwork. We knew he was at fault, we knew a payment would be required.
Accident occurred in May 2017, we received a court order yesterday July 18 2018, for damages and court fees. Hello - what?! No letter in the mail, no phone call, no nothing.
When we rang them today they said "we emailed you the bill in Feb 2018, you didn't respond, we se...

I'm with RAA for almost two years and we have bought their car insurance and roads services for our both cars. Recently a guy damaged my car's boot lid when he reversed into my car in a parking area. I lodged the claim immediately and provided the required details and police report number. I was told that I had to pay the excess unless they can verify the incident from the other party. I was also told that soon their recovery team will be in touch. I paid for the access and got my car repaired. It has been now almost over three weeks and still ...

It's been 6 weeks since an RAA-insured lady hit me on my bike. Went through the whole process (police report, she claimed and I submitted photos, quote etc.) and am still waiting to hear anything. I've rang a few times to be told "the report hasn't come back from our assessors". No option to do a damn thing to speed things up. Maybe if they spent less on shiny tv adds....?
nice work team, be proud.

This was an easy claim process and also the price initially was comparable and we also liked that it was South Australian and meant we were helped by someone local.

I had an accident and I wasn’t at fault. I tried to provide the other party’s info and the collision no to RAA but they won’t accept any of the info. I spoke to two agents and they both said that I’ll have to deal the other party’s insurance myself and they can’t do anything about it. What am I paying them for if I have to sort it all out? They take your money and provide no service. Every person I spoke to including the police said that the insurance companies would handle it. Beware if you’re dealing with the claims department. The last thing you need after having an accident is to be on hold for a long time and then speak to someone rude who can’t even help you.

Worst customer service I've ever seen.
Being on the line for a long time and an expensive service was offered to me. I could find the same service from other place way much cheaper.
If they want to keep their customers they need to change their behavior.

I called the RAA today & asked for a quote for comphrehensive Insurance & third Party property & also an RAA membership.The consultant asked if i had any damage to my car.So I answered as best as I could & he "replied We wont insure you. My background is in Hospitality not car repairs.And the consultant was rude & talked over me.I asked to speak with a supervisor.But you wont be getting my Business & wont be recommending you.

I was involved in a car collision with a truck and it was clearly the trucks fault. We have contacted RAA countless times and we keep getting different responses about how to claim. The first couple responses were a no, you can't claim, as you need to contact the driver and their insurance. Other times was a yes, so we gave the details of the other driver and their vehicle, waited 2 weeks for a phone call or any update and nothing. We called up and we were told that they can't do anything and that nothing was done in the 2 weeks! They could hav...

I have an accident that it’s very easy to judge that it’s not my fault but raa still need me to pay access when I need my car repaired because they said three party insurance don’t respond. I suspect whether raa staffs are spies of other insurance companies because acces can’t cover the repair costs.

We have two full comprehensive car insurance with RAA, but when it comes to the point that we get into an accident which was not our fault, the service is terrible. I had to pay the excess and the answer of RAA was only they hopefully can get it recover from the other party. How is that possible that if I have an accident which is someone else fault, I am ending up paying the excess?? I have contacted RAA twice about the stage of my claim and they only answer was that they tried to contact the other person but he did not answer... Really, is th...

Cancelled my sons insurance only later to find they cancelled my wife's insurance instead now we are out of pocket as she had an accident. Also they took my name off my sons insurance so not only was I still paying for it but I could not cancel it and my wife is not covered. They got it wrong but I'm paying the price

Absolutely a company with high integrity, competative, combined with smooth operations after a car accident, where car was written off, claim made and settled within 4 days. Would not go anywhere else. Thanks RAA

My vehicle was stolen and found burnt out on 02/03/2018 and I called them they said they will pick it up from the location and they did not call me to give me an update I had to call them on 13/03/2018 and they said the vehicle was not found on the location.
So they told me to ask council and police and they did not take it so police put it as re-stolen. Now they said I have to wait 21 days to get the settlement.
it is not my fault they try to pick up the vehicle after 7 days of the report date.
worst company! Never again.

Stuck on the side of the road in 38 degrees with two screaming kids in the back. Called RAA emergency call out and found out that Our policy had lapsed for some months without us knowing due to change of address. So they wanted us to rejoin at an extra cost of $100 price hike??? And wanted another $90 for the call out??? Really RAA?? I was a Gold member for 15yrs and this is the Loyalty you give your customers.

Overpriced
Bad customer service

What is the point of paying for insurance if the RAA will not help you when someone hits your car?

Do not waste your money on insurance through these crooks.

I have 2 vehicles insured with RAA (full comprehensive insurance) and my home and contents insurance AND RAA membership and I won’t deal with another insurance company. They are very helpful over the phone and easy to deal with and are good value for money. The more you register with them the more discount you get. You also get discount on other products like spec savers and some electrical companies

Quite happy to take your money, but getting anything back from them is like squeezing blood from a stone. Always on hold, always being transferred, always some excuse or some hidden clause buried on page 83 of the terms and conditions that means your exact circumstances are mysteriously not covered. Penny pinched like Scrooge himself to avoid giving me the extra $150 I was entitled to, you'd think they were near bankruptcy the way they fought every cent. Their policy is quite clearly to delay and frustrate you until you eventually give up. Avoid at all costs.

After years of recommending RAA to family and friends, when I actually needed RAA they refused my access to the membership benefits with towing.
I called the enquiries line and was told specifically that the services, namely, towing, is bonded to the membership and NOT to the car. After explaining my situation I was transferred to another operator, who explained me that because other member had lost its towing service, I could not action mine because it was referring to the same car – this was minutes after being told that the membership is li...