RAA sent our motor vehicle renewal it had a big increase of 33% with no claims made in the period of insurance. I went ahead cancelled my insurance policy effective that day as I found a cheaper insurer with same level of cover. Still had 3 weeks left until our renewal due to expire i decided just to cancel immediately as I had placed cover elsewhere. Advised they DON'T offer refunds for monthly premiums paid. Our refund should of been around $60.
Please keep this in mind!

This is so weird.

If you log-in to RAA website and download App, it does not show any information on the insurance period. As a customer of an insurance company, this is what I want to know. This app and Customer AC gives all stupid info (e.g. discount) except this key info.

When you pay to renew insurance, they don't send any confirmation email. You pay and you do receive a confirmation email, isn't it a standard practice?

You need to call them to request a confirmation email,,,so weird!!!

Today I call their customer service to check if ...

I have all my insurance cover with them and have been driving since I was 16, never had I made a claim until now and I was declined. I went to a business to have a small job on my car repaired by a "panel beater" to correct a small swipe mark from previous owner. I did not know that this person was a scammer as his business was connected to another business that has been in the car tyre industry for many years. This man had my car for 6 weeks and refused to give it back. The job was only supposed to be for a week. I called and rang continuously...

I rang for road side assistance as my car battery was dead, the lady who answered was extremely rude from the get go. She showed no empathy what so ever and her tone was appalling. In an already stressful situation she made it 10times worse. Safe to say I didn't get the raa out and called a friend instead!

The wife and I were hit by a car that didn't stop at the stop sign. police did tests with us, we don't do drugs or drink. cleared of all wrongdoing and not speeding.car is a write-off. but RAA they are not like other insurance company's, very slow to pay us out. we live in the country and have no car.sadly we have been hit 4 times and never our fault. but other insurance company's fixed the car or paid us out very quickly and was in contact with us all the time. this is very bad.

Last year I travelled from Sydney to Adelaide and beyond. While in Adelaide, my car broke down on the freeway leaving Adelaide and I needed roadside assistance. I had no other choice than to join RAA car insurance, which set me back several hundreds of dollars, in order to be able to get off that freeway.
I bought a new car in the meantime and it came with roadside assistance included. When I asked if I could get a refund for the remainder of the unused RAA policy, I was flatly denied. I don't need two roadside service subscriptions and it see...

After years of recommending RAA to family and friends, when I actually needed RAA they refused my access to the membership benefits with towing.
I called the enquiries line and was told specifically that the services, namely, towing, is bonded to the membership and NOT to the car. After explaining my situation I was transferred to another operator, who explained me that because other member had lost its towing service, I could not action mine because it was referring to the same car – this was minutes after being told that the membership is li...

RAA are very good to deal with if you have a claim on building or contents insurance but please be very careful if you take out 3rd party insurance on your car. Be aware that if a tree falls on your car you will not be covered for damage to your car. Unfortunately we didn't ask the question when taking out 3rd party insurance policy on our car that if we live in an area with trees beside our house belonging to our neighbour and that maybe it could potentially fall on our driveway and on our car, are we covered. (Not that we expected this tree ...

Six months to arrange for replacement of carpet following water damage claim . Appointed loss adjuster and never followed anything up. Had to remove carpets ourselves and arrange disposal. Once adjuster was appointed they wiped their hands of our situation, always refered us back to the adjustors. Disappointing outome after 20 + years of insurance with RAA.

Be careful when getting insurance from the RAA. I had comprehensive car insurance with them and someone ran into the back of me and because there was other damage to the car they would not pay out and cancelled my policy. All they had to do was fix the damage caused by the other driver and get it back from his insurance company. I had house and contents and 2 cars insured with them, now have none with and have gone elsewhere.