Trying to open & get funds into Online Savings a/c has been SO frustrating, designed to have delaying tactics all the way. Sense it will only continue so cancelling b4 I transfer my funds. Don't fall for it. I've wasted 2 wks on it.
Yep, 20-41 minute wait...
The board should fire the CEO. Here's why:
* It wouldn't be difficult to have a fast-track phoneline at LEAST for new customers
* New customers are also those most likely to have questions
* New customers are the ones the bank is most likely to lose with this poor service - if it's bad from the start, people will just change their mind about joining
Yes the CS is friendly and knowledgeable but who wants to wait that long?
One advantage: the Notice Saver is a good innovation. It provides something like a (30, 60 or 90 day) term deposit for pe...
minimum 30 mins wait on the phone
ive been with the bank for about a few months, but whenever I tried to reach them over the phone, it took over 30 mins and I just got sick of it, hence left.
the staff at call center are polite and helpful, but the wait is just not worth it.
It was a long and convoluted process, but finally managed to set up an online savings acct due to a slightly better interest rate. Had to deposit a nominal amount for "security" purposes, which I did. This was set up 2 weeks ago and I'm still waiting for my Digipass. Whilst waiting I've read reviews, mostly bad, and decided not to proceed. Happy to write off my $10.00 and not deal with this 2nd rate financial institution!
Scam warning - Wouldn't give even one Star
Being a person who reads T&Cs I was appalled to find that all is not as it implies... And the default from [name removed] at the helpline was even more disturbing.
In the online application they request Licence\Passport number (to then days later) want you to send a "certified copy" to them.
Helpline starts off with implication that "ID data doesn't match" - called nonsense on that. Then it "could have been a discrepancy in the questions you answered" - again nonsense. Their final default was "you agreed to it in the Terms and conditions" - ...yeah naaah. Certified copy may be required... When in reality it must. Be. Provided... No exceptions. I realise an honest bank be an oxymoron, but I had hope the Royal Commission would have sorted that out - apparently not. Smacks too much of Identity Theft - so it's a hard pass from me... and given the other posts on here a Wise Decision. Moved my $$ effortlessly to ING instead, no issue with ID "verification".
Scam: They won't let you access your own money
I should have stayed away after reading the multiple other reviews online.
Opened an online savings account over two weeks ago. On that day they provided me with bank account details and informed me I can transfer my savings to that account straight away whilst awaiting the contraption to arrive in the post. Over two weeks later I still don't have access to the online account, cannot access the money I transferred and have not received the contraption. I called them today and was told the contraption is still on its way and they expect it may take another few days and that my linked account is still not verified (even though they've taken funds from it!!) and I CANNOT ACCESS MY MONEY. Is this even legal?
not sure if i am dealing with a wood yard or a bank.Been trying to open a term deposit for three weeks.The negativity is beyond belief.They do not answer e_mails.you cannot have two accounts with them.i closed one seven years ago but they say i still have one.This is just another one of their trick delays.TIP stay away.I went to another bank with my money opened an account and the deposit was made in two days
A bit of a shocker in this day and age...
Attracted by the online product on offer we started the process of setting up an account. It turned out to be an inefficient and highly intrusive untertaking - could not think of another bank so inefficient and convoluted in their online processes. We ditched the whole thing rationalising: if the set-up process is already this frustrating and off-putting it can only get worse...
Online term deposit, so easy and straightforward
Have been a Rabobank customer for > 4 years. Find their online banking secure, easy to use and interest rates reasonable, given current low rate climate. They have not passed on recent RBA official rate drop and in fact slightly lifted term deposit rate so we decided to move some of our savings there and lodgment was so simple. Really recommend for site usability and clear terms.
Questions & Answers
Hi ,is it normal to not be able to contact any one on your 1800 contact numbers ?
After their upgrade last week, I cannot login to my account any more. Do you know what to do? I removed an add blocker and deleted browsing history, as was advised over the phone but no success.
Hi, sorry, cannot offer anything, system working OK for me at the moment
Just keep on their case, they're usually pretty helpful
When - when - when - is rabobank australia going to have fully fixed the "Bugs" arising from its some-time-ago "Upgrade".
Please provide a committed time-frame. And - who - within rabobank australia, is making that commitment.
Your service levels simply must improve!
Fred - I initiated the above. If - if, you like I, are having SERIOUS login problems - and, as you identify - no help coming from my selected service provider - remarkable, isn't it (?) - I have found that - login, make a couple of (unsuccessful) efforts - log out, relogin - and, voila - I succeed first time!
I can only hope this continues - but - one thing for sure, I WILL NOT, again, respond to their question, which is asked without ANY sense of commitment - How did we go - sort-of-thing.
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