2RAC Annual Multi-Trip Travel Insurance
Part of RAC Travel Insurance 3.5 

RAC Annual Multi-Trip Travel Insurance

 Verified
2RAC Annual Multi-Trip Travel Insurance
4.2

13 reviews

PositivevsNegative
85% · 112 · 15%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 1-2 months
Claim ApprovedYes · No
Value for Money
4.2
Transparency
4.5
Customer Service
4.3

Reviews

13 reviews
Ben H.
Ben H.
  Annual Multi-Trip

Poor customer service, and poor followup

Before even filing the claim, at the time of incident, not very helpful. 2 calls and in both situations they had system issues.
After filing a claim, we were happy to wait 10 business days for a response. But if we did not follow up 20 business days later we fear there would be no response (PS, even this required 2 phone calls to catch the right person at the right time). You would think that the first follow up would ensure follow up is completed the second time. Not a snowflakes chance in hell. The second followup was required at 15 days later.
Disappointing customer service. Show details
Value for Money
Transparency
Mike F
Mike FPerth, WA
  Annual Multi-Trip

very professional and efficient

I booked a multitrip travel insurance policy with RAC as i know and trust this company unfortunately with the wild fires in Canada /Alaska i cancelled the trip. RAC are refunding all monies paid no quibble Show details
Value for Money
nanna
nannaSouth West, WA
  Annual Multi-Trip

A very pleasant surprise

An unexpected refund on unused travel insurance, very honourable. I had a few problems claiming the refund but a phone call to staff who were very helpful and had it sorted out for me in no time. Thank you for prompt help and consideration Show details
Value for Money
Transparency
Customer Service
Charles
CharlesPerth, WA
  Annual Multi-Trip
Sir gis
Sir gis
  Annual Multi-Trip

Excellent Customer Service

Due to Covid we had some holidays cancelled but RAC have given us an extension to cover our new dates. Thanks for organising this so promptly, just one quick visit to the Joondalup office. Show details
anjon5
anjon5Perth, WA
  Annual Multi-Trip

Simply the best

Yes our policy was very good value and very easy to set up and very helpful efficient listening people to speak with claims settled very quickly this is our third year and at this time would not change to another company, very happy !!!
☺️ Show details
Shane
ShanePerth, WA
  Verified Annual Multi-Trip

Waste of money

The person who managed my enquiry was rude and very unhelpful. I purchased my insurance in Feb to travel in Mar and was stuck in Vietnam with all flight cancelled. I thought RAC was better then that! Me being a gold card holder. Show details
Les
Les
  Annual Multi-Trip

We had to cancel this insurance product and ask for a refund

We have bought this excellent Multi-Trip travel insurance product for the last few years.
Unfortunately due to COVID-19 we had to cancel our "yet to be activated" new insurance policy for June 2020 and ask for a refund. No problems - many thanks RAC. Show details
Value for Money
Anjonb
Anjonb
  Annual Multi-Trip

Policy cover period deferred to later start date policy was

Very good value and so easy to set up, very efficient people to speak with.
Lodged a claim due to covid 19 only 12 working days to resolve with a full refund .this is our second year using RAC travel insurance, very impressed! Show details
WorldTraveller
WorldTravellerPerth, WA
  Annual Multi-Trip

Extension due to COVID19

I have an annual multi trip travel Insurance taken with RAC each year. This year, due to the Covid 19 pandemic and the restrictions on travel, my Insurance was extended for another year, without charge. Show details
Cliff Wignall
Cliff WignallGreat Southern, WA3 posts
  Annual Multi-Trip

Insurance change

Had taken out a single trip policy but circumstances changed and with help from the very helpful consultant at RAC Cannington I was able to cancel single trip policy and take out a annual multi trip policy. Very helpful and obliging. Show details
Value for Money
Pickles Jones
Pickles JonesPerth14 posts
  Annual Multi-Trip

Reflection

I hope I never have to make a claim, seems like a drawn out process. with lots of paper work and emails to support your claim. However you are better off with it than without. Show details
Chris L-D
Chris L-DWestern Australia11 posts
  Annual Multi-Trip

Local and the best

Very user friendly Policy to organise and staff member very helpful. This is the second year running that we have used this Multi-Trip Insurance Policy and have found it to very good value and very flexible. Ideal if you go overseas several times a year and it provides good cover for pre-existing illnesses. Show details
Value for Money

Questions & Answers

Jue
Jue · Annual Multi-Trip Travel Insurance

I am supposed to travel to Vietnam on Friday , partial flights cancelled, plus unable to enter Vietnam re visa restrictions, should I be able to claim on my insurance for flights and accommodation?

Jenniwren
Jenniwren · Annual Multi-Trip Travel Insurance

Is the price for each person on a multi travel trip insurance or for my husband and I combined?

John and Glynis
John and Glynis  

I have no idea, contact RAC I am a customer not an employee.

Details

Compare all RAC Travel Insurance listings
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and PetCar, Health, Home and Contents, Life and Pet
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedNot CoveredUnlimited
Accidental Death$25,000$25,000$25,000$15,000
Emergency DentalUnlimitedUnlimitedNot Included$2,000
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks
Resumption of Journey $5,000$5,000Not Included$1,500
Hospital Cash Allowance$6,000$6,000Not Included$3,500
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedNot CoveredUnlimited
Loss of Income$10,400$10,400$5,200$5,200
Permanent Disability$25,000$25,000$25,000$15,000
Luggage & Personal Effects
Theft of Cash $500$500$250$250
Delayed Luggage $750$750$500$500
Credit Card Fraud$5,000$5,000Not Included$1,500
Travel Documents / Passport $5,000$5,000Not Included$1,500
Maximum Single Item Limit $3,000$3,000$1,500$1,500
Luggage & Personal Effects $15,000$15,000$7,500$7,500
Ancillary
Personal Liability $10,000,000$10,000,000$10,000,000$10,000,000
Rental Vehicle Excess $8,000$8,000$5,000$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care $650$650Not IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseIncludedIncludedIncludedIncluded
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
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