Cost saving advice
I was there on 22/6/19 morning at RAC Cannington & was given good advice on how I can reduce my insurance policies & roadside assistance (2 cars & a possible motorcycle in the near future)... TQ
Terrible costumer service
Terrible terrible costumer service. We have been with QBI for years and the only reason we changed everything to Rac was that we could pay monthly. First claim we did was rejected because both cars were reversing in the car park even though my car was hit on the side!!!
Price goes up every year
I have been getting fed up with my policy going up every year even that I haven’t made a claim. I have rung them about the increases and seeing I have been a member for years they tell me they give me a discount and I have told them they are making it hard for me to find the money to pay for my car insurance the first time I complained they said they had to talk to whoever while I held on she came back and said they would drop the price by a small amount. I think it was around $30 so stayed with them the next year my insurance went up over $100...and I rang again asking why and was told all insurances had gone up and said but I haven’t made a claim in years and I’m a single aged pensioner and it makes it hard how it keeps going up she said she will see what she could do and dropped the price by approximately $20. Then said not to ring up asking to drop the price as I won’t get it, I said that I had been with them years and they recon we get discount she said you do and I said I looked online and it was cheaper on my car with them she said just new policies got it. Something is very wrong with their car insurances and I’m thinking about cancelling my membership when it comes as it’s more money they get for nothing.
Walk away, whatever you do. This company is not worth the anguish.
We thought that we were getting a better deal because the policy was cheaper, but when a claim gets rejected for ridiculous reasons it ends up costing more in the end.
Terrible attitude to loyal customers. Expensive
I have been a loyal customer for 7 years for all my customers. Got involved in a hit and run accident last year. After providing all possible photographic evidence and spending hours filling police reports several times all I got in the end is:
"WA Police have advised they will no longer provide updates on their investigations and that you will be contacted direct if they are able to identify the at fault party. They cannot provide a time frame for this.
If WA Police advise you in the future that the details of the at fault party are available...
Terrible service !!!! Telling customer (of 4 policies) that it is ok to move away
We have 2 cars and 2 houses policies with RAC, received a written quote few months back discount for "valued member" went straight to our junk mail so i called to accept the quote and the outcome ended up "no we stand for our quote" and I asked if we have quote from aami will the match or give us discount? "no we dont do match" and "yes it is ok you can move away"
Perfect ! I will move all our current policies away from you RAC as you wish!!
Road side assistance failure
I had a puncture, I call them up, they say it'll be 90 minutes. They didn't even show, I had some help from passerby who got me on the road, why am i paying for a very slow service.
RAC I think you forgot that I’m the customer!
My parked car was hit by a school bus and RAC have made me jump through hoops to get the car repaired by a repairer of my choice.
I have had to get two seperate quotes and take it to the RAC assessment centre and then they have refused to get one panel fixed as it had been previously repaired - they say the repair was substandard and so now I have to get my previous insurer to assess and pay for that panel to be fixed.
They also said the first quote was too high and were going to try and get the repairer to lower the cost of the quote??
Bad Service and Licence renewal increase
I recently received my renewal from RAC and I noticed it increased about $30. I spoke to an operator and told him I had been with RAC for many years and never remember having any increase on my 3rd party insurance. And all I got was sorry but I can't help you it because your car is older and that mean I am more likely to have an acident. I have never heard a response like that. I honestly feel like my years of being loyal to them have been wasted years. Another company treating there clients like a number. I really don't know what happened to RAC but they were good once, not so sure anymore
Rip off! Don't reward loyal customers
Been with this mob for 8 years with no claims made ever.
2x cars insured
Home and contents insured
2x dogs insured through pet insurance
Made a pet claim which got rejected and I was treated like absolute crap. They didn't care if I had been with them for 1 month or 10 years.
After the poor customer service I went elsewhere for insurance and found out my car insurance was $50 a month cheaper elsewhere for the exact same policy.
Not only was I a loyal customer but they were ripping me off big time. RAC you should look after your long term customers a bit better!
From now on I will go nowhere else
On the 12th January this year I took my car to PEDDERS Suspensions at 1264 Albany Highway, Cannington and asked them to find out why my car was making an annoying creaking noise after I reversed down a high curbing and heard a loud noise as the car bumped to the ground. The creaking noise was always there and I new some damage had been done. The front desk young man was very polite and said to leave the car with them for a couple of hours, and it was on a Saturday morning. When I returned he said they couldn't find the problem but they che...cked every thing else and it would be safe to drive. I wasn't happy but accepted their decision but knowing the noise was still there made me think they must have missed something. However I was given a three page check list of what was done and everything was ticked as 'Pass' except the Steering Gear which said " ??Internal knock - steering feels heavy". They did a wheel alignment and the bill was for $146.00. I left there feeling very disgruntled as they didn't fix what I took the car in there for but still had to pay for a wheel alignment. Then last week I took the car to RAC Auto Service at 1170 Albany Highway and told them of the problem. They said to come back in an hour and a half which I did and they said the problem was due to the right hand front sway bar link and they fixed it there and then, and I was so happy the noise was gone. BUT when I looked at PEDDER'S invoice again to see if they had checked the Front Sway Bar they had ticked PASS which makes me think they didn't and they just ticked off everything on the list without really checking it because they would have found the same problem as RAC did. I will never go back to them or recommend them because they are dishonest and I believe it was the manager who did the wheel alignment so he didn't take the time to do a thorough check but he did take the time to take my money off me. Again, another senior citizen taken for a ride. At RAC, Mel the receptionist was super friendly and gave great customer service and Chris the mechanic did such a fantastic job on my car. Totally recommend RAC for finding a fault others can't.
Would have to be the best value insurance company in Australia. Do yourself a favor get a quote . I had a motorcycle stolen recently and I was amazed how easy and helpful they made things ....I'm a big fan thanks RAC
- Comprehensive Car Insurance
- Verified customer
Will Never Insure With The RAC Again..
Had quite a bad accident and had to process a claim. Making the claim was swift and fairly straight forward. The operator was helpful and tow truck was there in a timely manner. Great first impression but unfortunately was down hill from there.
My car should've been a write off. Every one I showed the photos to agreed, including my Father Inlaw who is a mechanic. Even every single operator I spoke to said that should have been except for the assessing team.
The assessor I dealt with was a shifty, fast talking moron who said otherwise. He mu...st've been a sleazy car salesman in his previous life. Apparently could have the vehicle fixed for $1100 less than the agreed value on the policy. I explained to him that there is no way I would want to drive that vehicle ever again, knowing what the previous damage was. After a lot of 'gift of the gab' nonsense from him, I pushed through a cash settlement. He tried to low ball me for my wreck and when I insisted that I wanted it delivered to my home, tried to convince me to not have it back. "you don't want that sitting on your lawn" I think was one of his smooth tactics. Then after that conversation, I proceeded to contact the RAC and was told that they should be handling the claim??? I proceeded to call them every one of the five days as no one advised me of what was happening, especially the shady assessor. Also the 'WA' call centre was pointless. I might have well been talking to an overseas one as I got different information each phone call. Some polite and some rude. Depending on the day.
WARNING! STAY AWAY
Absolute scammers. NEVER AGAIN. Absolute nightmare trying to post a legitimate claim, that ended with them favouring the other car to save them money, when I was parked!!!!
Avoid like the plague!!
Worst customer service ever
My partner and myself are insured by the rac, (well my partner was cancelled) my partner missed two payments unaware as it was debited from a bank account she had forgotten to check on. They did not let us be aware of the missed payments so we could pay and she could continue to be insured, they cancelled her insurance and did not advise. My partner had a car accident. 2010 car unaware was uninsured by the rac. I had to use my savings to buy another car for my partner and the 2010 car ended up sold off to the wreckers. Might cancel, no, I will be cancelling my insurance also. Find a decent insurance company. Who actually care about customers
Disgusted with their attitude.
My daughter was in a car park when suddenly someone swiped her. RAC tried to tell us that since the person who hit her car has a different story, they won't be fixing HIS car, therefore we have to pay the excess.
The first contact lady was lovely
The driver came really quickly, working fast and effectively freeing our boy in under one minute. We will have RAC forever they were absolutely amazing
know what your policy is and what you are Paying for.
Check Your Policy - You are NOT covered if you hit a person (on a bycical) he was 14 years old and it was his fault as he rode into me as I was going through a green light doing 63 km. The young man is okay he’s fine and survived but going any faster than 63 km most definitely would’ve hurt him a lot worse than what it did. I’ve got third-party comprehensive insurance Byron theft I am covered for someone starting a fire in my car I’m covered if someone steals my car and I’m covered if I hit another person in the car I’m covered for their repa...irs but not my repairs. So the word full comprehensive really isn’t full comprehensive because full comprehensive is fire theft and hitting another vehicle for your repairs and their repairs that’s what I thought I had. So it turns out that on this occasion I’ve got third party fire and theft only because I have hit a person I am not covered you cannot be covered or be insured or make yourself insured for hitting another person. If you hit a car or a motorcycle you are covered for that person but if you hit that person physically with your car you are only covered up to $5000 check your policy people a lot of people assume which makes an idiot out of everybody that there insurance will cover everything have a read what are you really paying for and what are you really covered for ??? Read the fine print make sure you know exactly what you’re paying for and what the policy exists for because you would hate to make a claim and then find out when it’s too late. So at the end of the day maybe the consumer is the one that has missed out on everything I’ve been told that my car is a write off with over $7000 worth of damage. There were no panels touched wrecked or hurt apart from the left-hand front passenger panel so in essence the $7000 that has been quoted to fix the vehicle the young boy didn’t even touch my bonnet the windscreen needs replacing he didn’t go up on the roof of my vehicle but that’s what I’ve been quoted for for the whole vehicle basically to be brand-new parts and the paint it’s ridiculous so now I lose my car I don’t get the market value what I insured it for because I hit a person and not a car so I’m out of pocket I’ve already lost $1800 plus $1000 cash to pay help pay for another vehicle etc etc etc my warning is please read your claim and what you are paying for. It’s a hard lesson to learn. Especially when you’re already stressed out about hitting a person. On this occasion I was extremely lucky that the boy was absolutely fine and I was basically given a loan car from of from my dad in law to use whilst we sort it out this insurance because it does take time for some reason you go to pluck out another car from the sky whilst you’re doing all this business and then you find that you’re not actually covered for a higher car because he hit a person and not a car be very careful as a fine line and it’s a very grey area people know what your policy is and what you are Paying for.
RAC only eats your money !!!!!
Absolutely terrible experience. My car was hit by someone else. Before I took the insurance, RAC said my car value is 15,000 AUD. After I had accident, RAC said that your car value is only 3000 AUD. And mentioned that I did this accident on purposely. That is ridiculous. RAC is a kind of company only wants to cheat your money and when you have problem, they have thousands of reasons not to pay you!!!!!!!
A vehicle reversed in to me whilst I was stationary in a car park and because I did not have a witness other than my wife sitting next to me, RAC choose to take the guilty drivers false story so they didn’t have to pay out!
I have multiple policies with RAC including the $1300 anual insurance fee for the my vehicle involved in the mentioned claim. This was my first ever claim!
They claim to look after their customers especially West Australian ones yet they wouldn’t even pay for the $250 repair!
I am taking all my policies elsewhere.
Absolutely Terrible. Absolutely Disappointed.
Questions & Answers
I have roadside assistance and one day my car was making a strange irregular ting ting .. ting type sound coming from the engine bay, I called out RAC roadside and the mechanic said not to drive it and recommended I get it towed to the nearest service centre and would then get the free 30 minutes diagnosis on what the issue was prior to any repair costs. Firstly they don’t advise you that if their diagnosis has to remove the engine cover which may I add, for my car, takes two minutes or less – they then call and you have to pay an extra charge for their labour. They diagnose my car with having a stretched timing chain , Which had been broken the guides which was allowing the chain to hit the cover creating the sound. This was correct, and I did not really have an issue with this part of their service. The repair was done within three or four days, and as my car is a 96 model I understood they would need to order parts etc so that time frame was reasonable. I then went to pick up the car when it was ready, and a young mechanic who had been working on it was the one who drove it around to the front of the service centre – This was in Embleton Perth W.A. FYI – I turned on the car and listen to the motor, there was no more sound, which indicated they had done the repairs and the car was now running better. I drive the car around the block, and started to hear a winding sound – I then drove back to the RAC Centre less than 400 m, and went inside to question the whining sound. The customer service representative at the desk then called the mechanic/technician who had worked on my car back to assist me at the front of the centre. I lifted the bonnet and turn on the car and pointed out the whining sound I was hearing to which the mechanic said it’s likely just the fan belts sometimes they squeal – he goes inside to retrieve a lubricant spray – comes back and sprays the pulleys, and waits... The sound does not disappear but he assured me that if I allow the lubricant spray to work the sound will be gone after driving a short way. After this encounter I drove the car a total of 30kms back to my house and parked in the garage which has a carpeted floor. My intention was to sell the car, because in the meantime I had needed to buy a cheap replacement vehicle to get to work. My regional car then sat in my garage for three weeks while I re-sprayed and sanded and re-sprayed 80% of the panels on the exterior of the car With aims to sell for a higher price. After my painting was complete I then drove my car a further 45 km and as I was then reversing out the driveway, The car would not engage my reverse gear. The shifter on the automatic transmission moved into HDR easily, however the car it self would not engage into reverse at all. The house I had pulled into was actually my grandmas house - which is 600m from my own residence . I managed to push the car out the driveway and shifted into drive - the car responded and engaged into gear - so I then drove at 15kms an hour and parked it again at my own home . I then spent 2 days googling what the issue could be, and Discovered that My transmission oil was far below the dipstick level - so much so, that it was not even registering, and initially I had difficulty estimating where the level sat - Only to realise that it was not registering on the stick at all. I filled up the fluid, move the gearstick, did everything as suggested online, and there was still no change in my gearbox or the ability for my car into reverse - I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who serviced the vehicle would not have to touch or go anywhere near my transmission, and therefore there must have been a leak. My response to this was to explain that my car had been sitting in the dri I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who service the vehicle would not have to touch or go anywhere near my transmission, and therefore there must’ve been a leak. My response to this was to explain that my car had been sitting in the carpeted garage for three weeks since the service, had only driven a total of 60 km, and that there was not a single drop of transmission fluid on my carpeted floor where the car had sat. I then took the car to a gearbox service professional as I did not trust RAC to not try and charge me for this issue which they seems to have caused. The service professional said that I will need to replace my entire gearbox at a cost of approximately thousand dollars. I was on Centrelink payments, and I did not know what to do, so my only option was to get it towed again to my friends house while I worked out what I needed to do to fix the car and if anyone could work out a solution that didn’t involve replacing the entire gearbox. And entire year later, I was able to acquire the knowledge that in order for RAC to replace my drive chain, they They would have likely had to drop out my engine whilst on a hoist in order to access the area. My car is a 96 Hyundai coupe, where the cooling system for the Transmission runs via hose through the radiator, therefore in order to drop out the engine, they would have had to disconnect this hose which holds the transmission fluid. The mechanic either did not realise it was running out or forgot to replace the fluid once they put the engine back in. I believe it is quite negligent for them to not even check the fluids after such a service procedure, not to mention the diagnosis that I paid for initially would have noticed if there was low transmission fluid when it first went in . I had to pay a years worth of registration fees, $500 for a secondhand transmission, $500 for installation of transmission, just to drive the car 300 km and realise that there is a huge oil Leak coming from the rocket cover gasket which they had replaced, and also noticing that the drive chain cover was not on properly, and the half moon cells we also leaking. I realise that because I did not drive the car initially There was not enough travel time for these leaks to become apparent - At this point I decided to get the car towed again to Rac service centre in Canningvale, where after checking the car, they called to advise me that they had noticed the faults in the work previously done by RAC Embleton, and we are going to call them and ask if they were willing to pay for the repairs out of goodwill even though you had passed – obviously because they noticed the extremely low kilometres after the last repair the work. They have now had my car for 3 1/2 weeks, and have never bothered to call me with an update, And only advise me of the progress when I called them. They did not provide me with a hire car either. I want to know if anyone has had any issues with the services provided by RAC roadside toe and repair, and if anyone has any idea the process which I will need to go through in order to claim back my expenses caused by RAC is negligence on my initial service, which is backed up by them finding fault in their own work, and something as simple as a rocker cover gasket, is just in support of my reasoning And accusation that they are to blame for my transmission malfunction
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