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RAC Car Insurance

RAC Car Insurance (page 2 of 8)

Comprehensive, Third Party Fire & Theft, Third Party, Classic
2.2 from 156 reviews

See the Best Car Insurance in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(32)
(10)
(7)
(15)
(92)
  • Claim Resolution Time2-4 weeks (4) · 1-2 weeks (4) · <1 week (4) · 3+ months (1) · 1-2 months (1)
  • Claim ApprovedYes (9) · No (5)
  • Customer Service
    2.5 (34)
  • Timeliness
    3.2 (16)
  • Job Satisfaction
    3.1 (12)
  • Transparency
    2.5 (25)
  • Value for Money
    2.4 (34)


G. Hari

G. HariPerth, WA

Cost saving advice

published

I was there on 22/6/19 morning at RAC Cannington & was given good advice on how I can reduce my insurance policies & roadside assistance (2 cars & a possible motorcycle in the near future)... TQ

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers

Alex S.

Alex S.

  • 3 reviews

Terrible costumer service

published

Terrible terrible costumer service. We have been with QBI for years and the only reason we changed everything to Rac was that we could pay monthly. First claim we did was rejected because both cars were reversing in the car park even though my car was hit on the side!!!

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelSubaru Outback 5GEN
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMay 2019
Claim ApprovedNo
See all answers
Stew

StewWestern Australia

  • 28 reviews

Price goes up every year

published
Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelHolden Cruze JH
Claim MadeNo
See all answers
Allen V.

Allen V.Perth, WA

  • 3 reviews

Disgusting Effort

published

Walk away, whatever you do. This company is not worth the anguish.

We thought that we were getting a better deal because the policy was cheaper, but when a claim gets rejected for ridiculous reasons it ends up costing more in the end.

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMay 2019
Claim ApprovedNo
See all answers

auvarov

auvarovPerth, WA

  • 2 reviews

Terrible attitude to loyal customers. Expensive

published
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes

Katie

KatiePerth

Terrible service !!!! Telling customer (of 4 policies) that it is ok to move away

published

We have 2 cars and 2 houses policies with RAC, received a written quote few months back discount for "valued member" went straight to our junk mail so i called to accept the quote and the outcome ended up "no we stand for our quote" and I asked if we have quote from aami will the match or give us discount? "no we dont do match" and "yes it is ok you can move away"

Perfect ! I will move all our current policies away from you RAC as you wish!!

Value for Money
Customer Service
Transparency
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelBMW X1
Claim MadeNo
See all answers

Road side assistance failure

published

I had a puncture, I call them up, they say it'll be 90 minutes. They didn't even show, I had some help from passerby who got me on the road, why am i paying for a very slow service.

Value for Money
Customer Service
Transparency
Insurance TypeCompulsory Third Party, Third Party Property Damage and Third Party, Fire and Theft
Plan covers drivers under 25No
Claim MadeNo
See all answers

RAC I think you forgot that I’m the customer!

published
Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes
See all answers
Fred

FredPerth, WA

Bad Service and Licence renewal increase

published

I recently received my renewal from RAC and I noticed it increased about $30. I spoke to an operator and told him I had been with RAC for many years and never remember having any increase on my 3rd party insurance. And all I got was sorry but I can't help you it because your car is older and that mean I am more likely to have an acident. I have never heard a response like that. I honestly feel like my years of being loyal to them have been wasted years. Another company treating there clients like a number. I really don't know what happened to RAC but they were good once, not so sure anymore

Value for Money
Customer Service
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Car ModelToyota Camry XV20
Claim MadeNo
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Blake

BlakePerth, WA

  • 8 reviews
  • 2 likes

Rip off! Don't reward loyal customers

published

Been with this mob for 8 years with no claims made ever.

2x cars insured
Home and contents insured
2x dogs insured through pet insurance

Made a pet claim which got rejected and I was treated like absolute crap. They didn't care if I had been with them for 1 month or 10 years.

After the poor customer service I went elsewhere for insurance and found out my car insurance was $50 a month cheaper elsewhere for the exact same policy.

Not only was I a loyal customer but they were ripping me off big time. RAC you should look after your long term customers a bit better!

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelFord Ranger PX.II (2015-Present)
Claim MadeNo
See all answers

Dee18

Dee18Perth, WA

  • 8 reviews
  • 4 likes

From now on I will go nowhere else

published

Very happy

published

Would have to be the best value insurance company in Australia. Do yourself a favor get a quote . I had a motorcycle stolen recently and I was amazed how easy and helpful they made things ....I'm a big fan thanks RAC

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim Resolution Time<1 week
See all answers

Kurt

KurtPerth, WA

  • 6 reviews

Will Never Insure With The RAC Again..

published
Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedYes
See all answers

rich

richPerth, WA

WARNING! STAY AWAY

published

Absolute scammers. NEVER AGAIN. Absolute nightmare trying to post a legitimate claim, that ended with them favouring the other car to save them money, when I was parked!!!!
Avoid like the plague!!

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Mr S

Mr SPerth, WA

  • 11 reviews

Worst customer service ever

published

My partner and myself are insured by the rac, (well my partner was cancelled) my partner missed two payments unaware as it was debited from a bank account she had forgotten to check on. They did not let us be aware of the missed payments so we could pay and she could continue to be insured, they cancelled her insurance and did not advise. My partner had a car accident. 2010 car unaware was uninsured by the rac. I had to use my savings to buy another car for my partner and the 2010 car ended up sold off to the wreckers. Might cancel, no, I will be cancelling my insurance also. Find a decent insurance company. Who actually care about customers

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
Shabina

ShabinaPerth, WA

Disgusted with their attitude.

published

My daughter was in a car park when suddenly someone swiped her. RAC tried to tell us that since the person who hit her car has a different story, they won't be fixing HIS car, therefore we have to pay the excess.

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claim DateFebruary 2019
Claim ApprovedNo
See all answers

Naomi Evans

Naomi EvansPerth, WA

Awesome response

published

The first contact lady was lovely
The driver came really quickly, working fast and effectively freeing our boy in under one minute. We will have RAC forever they were absolutely amazing

Value for Money
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers

Sophia

SophiaPerth, WA

know what your policy is and what you are Paying for.

published
Value for Money
Customer Service
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25No
Car ModelHolden Commodore VZ
See all answers

RAC only eats your money !!!!!

published

Absolutely terrible experience. My car was hit by someone else. Before I took the insurance, RAC said my car value is 15,000 AUD. After I had accident, RAC said that your car value is only 3000 AUD. And mentioned that I did this accident on purposely. That is ridiculous. RAC is a kind of company only wants to cheat your money and when you have problem, they have thousands of reasons not to pay you!!!!!!!

Insurance claim madeYes

Absolutely Terrible

published

A vehicle reversed in to me whilst I was stationary in a car park and because I did not have a witness other than my wife sitting next to me, RAC choose to take the guilty drivers false story so they didn’t have to pay out!
I have multiple policies with RAC including the $1300 anual insurance fee for the my vehicle involved in the mentioned claim. This was my first ever claim!
They claim to look after their customers especially West Australian ones yet they wouldn’t even pay for the $250 repair!
I am taking all my policies elsewhere.
Absolutely Terrible. Absolutely Disappointed.
Absolutely Disgusted.

Insurance claim madeYes

Page 2 of 8

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Questions & Answers

Barry R.

Barry R.asked

want to pay renewal

No answers

Barry R.

Barry R.asked

renewal

No answers

Unbelievable1717

Unbelievable1717asked

I have roadside assistance and one day my car was making a strange irregular ting ting .. ting type sound coming from the engine bay, I called out RAC roadside and the mechanic said not to drive it and recommended I get it towed to the nearest service centre and would then get the free 30 minutes diagnosis on what the issue was prior to any repair costs. Firstly they don’t advise you that if their diagnosis has to remove the engine cover which may I add, for my car, takes two minutes or less – they then call and you have to pay an extra charge for their labour. They diagnose my car with having a stretched timing chain , Which had been broken the guides which was allowing the chain to hit the cover creating the sound. This was correct, and I did not really have an issue with this part of their service. The repair was done within three or four days, and as my car is a 96 model I understood they would need to order parts etc so that time frame was reasonable. I then went to pick up the car when it was ready, and a young mechanic who had been working on it was the one who drove it around to the front of the service centre – This was in Embleton Perth W.A. FYI – I turned on the car and listen to the motor, there was no more sound, which indicated they had done the repairs and the car was now running better. I drive the car around the block, and started to hear a winding sound – I then drove back to the RAC Centre less than 400 m, and went inside to question the whining sound. The customer service representative at the desk then called the mechanic/technician who had worked on my car back to assist me at the front of the centre. I lifted the bonnet and turn on the car and pointed out the whining sound I was hearing to which the mechanic said it’s likely just the fan belts sometimes they squeal – he goes inside to retrieve a lubricant spray – comes back and sprays the pulleys, and waits... The sound does not disappear but he assured me that if I allow the lubricant spray to work the sound will be gone after driving a short way. After this encounter I drove the car a total of 30kms back to my house and parked in the garage which has a carpeted floor. My intention was to sell the car, because in the meantime I had needed to buy a cheap replacement vehicle to get to work. My regional car then sat in my garage for three weeks while I re-sprayed and sanded and re-sprayed 80% of the panels on the exterior of the car With aims to sell for a higher price. After my painting was complete I then drove my car a further 45 km and as I was then reversing out the driveway, The car would not engage my reverse gear. The shifter on the automatic transmission moved into HDR easily, however the car it self would not engage into reverse at all. The house I had pulled into was actually my grandmas house - which is 600m from my own residence . I managed to push the car out the driveway and shifted into drive - the car responded and engaged into gear - so I then drove at 15kms an hour and parked it again at my own home . I then spent 2 days googling what the issue could be, and Discovered that My transmission oil was far below the dipstick level - so much so, that it was not even registering, and initially I had difficulty estimating where the level sat - Only to realise that it was not registering on the stick at all. I filled up the fluid, move the gearstick, did everything as suggested online, and there was still no change in my gearbox or the ability for my car into reverse - I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who serviced the vehicle would not have to touch or go anywhere near my transmission, and therefore there must have been a leak. My response to this was to explain that my car had been sitting in the dri I then called out RAC again and the mechanic said that it could be a problem with the bands, that I needed to get it checked out, and that in order to change the drive chain, RAC who service the vehicle would not have to touch or go anywhere near my transmission, and therefore there must’ve been a leak. My response to this was to explain that my car had been sitting in the carpeted garage for three weeks since the service, had only driven a total of 60 km, and that there was not a single drop of transmission fluid on my carpeted floor where the car had sat. I then took the car to a gearbox service professional as I did not trust RAC to not try and charge me for this issue which they seems to have caused. The service professional said that I will need to replace my entire gearbox at a cost of approximately thousand dollars. I was on Centrelink payments, and I did not know what to do, so my only option was to get it towed again to my friends house while I worked out what I needed to do to fix the car and if anyone could work out a solution that didn’t involve replacing the entire gearbox. And entire year later, I was able to acquire the knowledge that in order for RAC to replace my drive chain, they They would have likely had to drop out my engine whilst on a hoist in order to access the area. My car is a 96 Hyundai coupe, where the cooling system for the Transmission runs via hose through the radiator, therefore in order to drop out the engine, they would have had to disconnect this hose which holds the transmission fluid. The mechanic either did not realise it was running out or forgot to replace the fluid once they put the engine back in. I believe it is quite negligent for them to not even check the fluids after such a service procedure, not to mention the diagnosis that I paid for initially would have noticed if there was low transmission fluid when it first went in . I had to pay a years worth of registration fees, $500 for a secondhand transmission, $500 for installation of transmission, just to drive the car 300 km and realise that there is a huge oil Leak coming from the rocket cover gasket which they had replaced, and also noticing that the drive chain cover was not on properly, and the half moon cells we also leaking. I realise that because I did not drive the car initially There was not enough travel time for these leaks to become apparent - At this point I decided to get the car towed again to Rac service centre in Canningvale, where after checking the car, they called to advise me that they had noticed the faults in the work previously done by RAC Embleton, and we are going to call them and ask if they were willing to pay for the repairs out of goodwill even though you had passed – obviously because they noticed the extremely low kilometres after the last repair the work. They have now had my car for 3 1/2 weeks, and have never bothered to call me with an update, And only advise me of the progress when I called them. They did not provide me with a hire car either. I want to know if anyone has had any issues with the services provided by RAC roadside toe and repair, and if anyone has any idea the process which I will need to go through in order to claim back my expenses caused by RAC is negligence on my initial service, which is backed up by them finding fault in their own work, and something as simple as a rocker cover gasket, is just in support of my reasoning And accusation that they are to blame for my transmission malfunction

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