1 photo
RACQ Comprehensive Car Insurance

RACQ Comprehensive Car Insurance

1.4 from 58 reviews · View Statistics
See the Best Car Insurance in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for RACQ? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.4
58 reviews
  • Value for Money
    1.6 (49)
  • Transparency
    1.5 (49)
  • Customer Service
    1.6 (51)
  • Claim Resolution Time
    • <1 week (2)
    • 1-2 weeks (3)
    • 2-4 weeks (7)
    • 1-2 months (8)
    • 3+ months (8)
  • Claim ApprovedYes (22) · No (9)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
Liz
Liz
  • 2 reviews

Excellent service , Excellent Insurance

published

RACQ were incredible helpful when looking for insurance. Whenever I hav required roadside assistance they have gone above and beyond to help me. I would wholeheartedly recommend RACQ to anyone looking for reliable and cost effective insurance.

Value for Money
Transparency
Cat
CatPerth
  • 4 reviews
  • 5 likes

RACQ penalise you for being a woman driver

published

RACQ penalise you for being a woman driver. That is disgusting! I have done several quotes at identical times, identical vehicles, identical details other than one male one female. The quote always comes out highest for female driver. I am not into woman’s lib but - When I called to query I was told it was because quotes were done seconds apart. No trying to requote or see the problem. Uncaring customer service. Absolutely disgusting!

Value for Money
Transparency

Other Car Insurance

 
 

0.0
(1,234)
James S.
James S.South East Queensland, QLD
  • 2 reviews

Excellent Customer Service!

published

I called for help with insurance on my motor vehicles. Have a policy already but buying another family car. May was friendly and so informative and helpful. Excellent customer experience! Thanks May!

Transparency
Customer Service
Car Insurance

Find out how RACQ Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all

Only good for road side assist

published

Go to another car insurance company. To much to mention but the service is bad and when not at fault accident the service with assessor is based on rubbish.
Don’t waste your time and monies with this appalling service.

Value for Money
Transparency
MMT
MMT

That’s exactly right

MMT
MMT

This month, I’m leaving RACQ. Cheers for that

Mary-Ann V.
Mary-Ann V.
  • 2 reviews

Pathetic on hold wait times, no call back option or reply to email requests

published

Really poor service, we have tried to get our boat and car hail damage sorted, but they design the system too make life soooo difficult. Crazy people making decisions up top and the poor old person answering the phone to the punter is unsupported

Value for Money
Transparency

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
Next
Bob77
Bob77AU
  • 12 reviews
  • 10 likes

RACQ the only Car Insurance company I would recommend to anyone

published
Value for Money
Transparency
rob
robSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Good if you like hold music

published

Tried to follow up on the progress of a car claim on the phone. Spent + 45 minutes on hold. I'm currently on hold again checking progress on the same claim. Been on hold for 20 minutes so far. Once this claim is complete, I am changing all my insurance away from RACQ.

Incentivised Review No
Insurance TypeComprehensive
John
John
  • 4 reviews
  • 2 likes

Increasing costs for poorer service

published

Increase every year in premium of more than 10%, altho' inflation is 1% and the insured value drops! Very poor telephone service when I phoned to query or complain. SAD.

Value for Money
Transparency

Other Car Insurance

 
 

0.0
(1,234)
Scott D.
Scott D.
  • 3 reviews
  • 1 like

Price increases every year

published

Every year my car devalues but every year they increase my premium. Further to this I go through a 12 monthly routine where I have to ring to argue to have them remove the $50 they add to my premium that I wouldn't have to pay if I was signing up new.

Value for Money
Transparency
Car Insurance

Find out how RACQ Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Yakub Musa
Yakub Musa
  • 3 reviews
  • 2 likes

Terrible customer service

published

The RACQ recommended repairer is the most unprofessional and extremely inefficient Repairer. Please NEVER EVER take you car to Gemini Wacol. They will frustrate you with with lies and broken promises. Cant understand why RACQ uses them as the preferred repairer. Unless they are dumped i am sorry to say RACQ will loose lots of customers.
If you have the patience to be pit on hold for up to 45 mins go ahead

Value for Money
Transparency
Pissed
PissedSouth East Queensland, QLD
  • 2 reviews

Rubbish service

published

Wrong description on my boat in regards to where it's kept voiding my insurance

Wrong description on my car trailer had to prove it to them. They put down a tandem car trailer as a pig trailer without tilt winch etc

Takes me 3 days to get a policy activated

Unable to operate a phone properly without disconnecting the line after the automated disclosure recordings

PS for all boat policy holders
Your boat has to be anchored down behind your fence line or in your garage

Value for Money
Transparency

Loyalty means nothing

published

After 10+ years and a silver membership with them I had no policy for the year of 2020 they refuse to reinstate my membership level even though I now have a current policy. This will be my last year with them and most likely cancel this one as it is. I would never recommend RACQ to anyone ever again

Value for Money
Transparency
Ally S
Ally SGreater Melbourne (Outer), VIC
  • 20 reviews
  • 24 likes

Terrible - wouldn't ever go with them again.

published
Value for Money
Transparency

high call volumes

published

RACQ is experiencing high call volumes since beginning of 2020, every time I call is a nightmare. Today 1 year later still the same problem. No only one time, I've called more than 10 times. Not worth the price.

Value for Money
Transparency

Other Car Insurance

 
 

0.0
(1,234)
Mark K.
Mark K.
  • 4 reviews
  • 11 likes

2 strikes now and I'm leaving RACQ.

published
Value for Money
Transparency
Car Insurance

Find out how RACQ Comprehensive Car Insurance compares to other Car Insurance

Know better, choose better.

Compare all
Read more reviews - page 2See all RACQ Car Insurance reviews

Questions & Answers

Sorry, there are no questions about RACQ Comprehensive Car Insurance but you can read 10 questions about RACQ Car Insurance.

Get an answer from our members

RACQ Comprehensive Car Insurance

Details

Compare all 4 RACQ Car Insurance
CategoryCar Insurance
Other Insurance Types Offered Home and Contents, Income, Life, Pet and Travel
Coverage TypeComprehensive
UnderwriterRACQ Insurance
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional Extra
Choice of RepairerAllowed
After Accident Care
Hire Car after an Incident

Optional extra, up to $40 per day for up to 14 days

Emergency Transport & AccommodationNot Included
Towing Costs Included
Hire Car after a No Fault Accident

Optional extra, up to $40 per day up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included up to $100 per day up to 14 days

Lock and Key ReplacementIncluded up to $750
Transit Cover Not Included
Trailer & Caravan CoverIncluded up to $750 after relevant excess is paid
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years of original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 4 RACQ Car Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.