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Excellent service , Excellent Insurance
RACQ were incredible helpful when looking for insurance. Whenever I hav required roadside assistance they have gone above and beyond to help me. I would wholeheartedly recommend RACQ to anyone looking for reliable and cost effective insurance.
RACQ penalise you for being a woman driver
RACQ penalise you for being a woman driver. That is disgusting! I have done several quotes at identical times, identical vehicles, identical details other than one male one female. The quote always comes out highest for female driver. I am not into woman’s lib but - When I called to query I was told it was because quotes were done seconds apart. No trying to requote or see the problem. Uncaring customer service. Absolutely disgusting!
Excellent Customer Service!
I called for help with insurance on my motor vehicles. Have a policy already but buying another family car. May was friendly and so informative and helpful. Excellent customer experience! Thanks May!
Only good for road side assist
Go to another car insurance company. To much to mention but the service is bad and when not at fault accident the service with assessor is based on rubbish.
Don’t waste your time and monies with this appalling service.
Pathetic on hold wait times, no call back option or reply to email requests
Really poor service, we have tried to get our boat and car hail damage sorted, but they design the system too make life soooo difficult. Crazy people making decisions up top and the poor old person answering the phone to the punter is unsupported
RACQ the only Car Insurance company I would recommend to anyone
I have been with RACQ now for nearly 18 years on and off as I went overseas for few years. I have also tried different Car insurance companies Like Suncorp, AAMI and budget Direct. AAMI after a claim doubled my premium despite having rating one for life. They did not care and did not want to reason at all. Budget Direct did not give me choice of repairer and did not advice me to pay extra to have it as a possibility when I switched to them. Repaired my car but had to wait 2 months for their repairer to be available. RACQ gave me the lowest pric...e of all even matching Budget Direct quote for one of the cars. Because I have 2 cars they gave me a nice discount and free Roadside Assistance with free rental car in event of a accident up to 14 days which I have used twice one for each car. The staff at the call center is always gentle and have a lot of patience and it is always a pleasure to deal with them. They do not harass you with thousands of questions like budget Direct did when I made a claim or tried to join. Overall always a positive experience despite the anxiety of dealing with an accident and a car being damaged. Absolutely love RACQ. Thank you guys!!!!!! PS: I am Silver member with them and to keep it even if I did not subscribe for an insurance policy I had to purchase Lifestyle which is 99/year but prevents you from loosing your member status. before was not like this. It is what it is.
Good if you like hold music
Tried to follow up on the progress of a car claim on the phone. Spent + 45 minutes on hold. I'm currently on hold again checking progress on the same claim. Been on hold for 20 minutes so far. Once this claim is complete, I am changing all my insurance away from RACQ.
Increasing costs for poorer service
Increase every year in premium of more than 10%, altho' inflation is 1% and the insured value drops! Very poor telephone service when I phoned to query or complain. SAD.
Price increases every year
Every year my car devalues but every year they increase my premium. Further to this I go through a 12 monthly routine where I have to ring to argue to have them remove the $50 they add to my premium that I wouldn't have to pay if I was signing up new.
Terrible customer service
The RACQ recommended repairer is the most unprofessional and extremely inefficient Repairer. Please NEVER EVER take you car to Gemini Wacol. They will frustrate you with with lies and broken promises. Cant understand why RACQ uses them as the preferred repairer. Unless they are dumped i am sorry to say RACQ will loose lots of customers.
If you have the patience to be pit on hold for up to 45 mins go ahead
Wrong description on my boat in regards to where it's kept voiding my insurance
Wrong description on my car trailer had to prove it to them. They put down a tandem car trailer as a pig trailer without tilt winch etc
Takes me 3 days to get a policy activated
Unable to operate a phone properly without disconnecting the line after the automated disclosure recordings
PS for all boat policy holders
Your boat has to be anchored down behind your fence line or in your garage
Loyalty means nothing
After 10+ years and a silver membership with them I had no policy for the year of 2020 they refuse to reinstate my membership level even though I now have a current policy. This will be my last year with them and most likely cancel this one as it is. I would never recommend RACQ to anyone ever again
Terrible - wouldn't ever go with them again.
I was with AAMI - and I thought RACQ might be a more 'premium' insurance should I ever require it.
BOY was I wrong.
My car was hit in early February - It's been 7 weeks of total stuff around. I was the third party - but we were both RACQ members. The repairer, MSR have totally stuffed me around - broken items that were not broken and been rude and dismissive. They also locked my keys in my car and I had to go unlock it for them. I requested my car NOT be repaired by MSR and it was moved to another repairer... and then returned. Against my...wishes and agreement I'd made with RACQ's own assessing supervisor. I've now wasted about a day and a half of time going back and forth dropping this car off, having to wait in MSR's office due to miscommunications/process issues regarding hire cars. NEVER EVER AGAIN. I'm removing all policies from RACQ.
high call volumes
RACQ is experiencing high call volumes since beginning of 2020, every time I call is a nightmare. Today 1 year later still the same problem. No only one time, I've called more than 10 times. Not worth the price.
2 strikes now and I'm leaving RACQ.
This is the 2nd major screw up that I've experienced with RACQ. The first one involved a truck hitting me and I got that ruled in the other drivers favour. Very poor outcome. This time I had a guy hit me and the car now now has a 6 week+ wait for a major part. Neither RACQ or the repairer bothered to contact to tell me this - I had to chase it up myself. Now I've been waiting over 6 days for a simple phone call from the assessor to tell me what's happening. They can't blame the bad weather - I asked for a call back before the rain hit QLD. Ther...e are endemic issues with RACQ insurance - skeleton thin staff, they've lumped all the admin on to the repairer and they are not supervising the repairer. They keep blaming COVID-19 for their inability to handle their workload but that hit 12 months ago so plenty of time to get their act together. I am off to get pricing from another insurer now...
|Other Insurance Types Offered||Home and Contents, Income, Life, Pet and Travel|
|Legal Liability Cover||Included up to $20 million|
|Roadside Assistance||Optional Extra|
|Reduced or Zero Excess Windscreen Cover||Zero Excess Optional Extra|
|Choice of Repairer||Allowed|
|After Accident Care|
|Hire Car after an Incident|
Optional extra, up to $40 per day for up to 14 days
|Emergency Transport & Accommodation||Not Included|
|Hire Car after a No Fault Accident|
Optional extra, up to $40 per day up to 14 days
|Essential / Emergency Repairs||Included up to $500|
|Pay As You Drive / Fixed Kilometre Discount||Not Offered|
|Hire Car after Theft|
Included up to $100 per day up to 14 days
|Lock and Key Replacement||Included up to $750|
|Transit Cover||Not Included|
|Trailer & Caravan Cover||Included up to $750 after relevant excess is paid|
|Child Safety Seats and Prams||Included up to $500|
|New-for-old Car Replacement|
Earlier than 2 years of original registration
|Personal Property Cover||Included up to $500|
|Uninsured Motorist Benefit||Not Included|
|Accidental Loss or Damage|
|Malicious Damage / Vandalism||Included|
|Theft or Attempted Theft||Included|
Other Car Insurance
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