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Unbelievable price increase on premiums
I have been with RACQ for years with full comprehensive car insurance. This year my premium came in at $230 more expensive. I have never had a at fault claim and am a rating 1 driver. When I contacted customer care and asked the reason for increase they could not Give me a answer. I therefore shopped around and found Suncorp comprehensive car insurance to be exactly half the price of my RACQ premium. Shocked I called Suncorp and asked if it covered all the extras as my current policy and the answer was yes. Did my homework reading first what wa...s covered and yes it was identical cover. So , goodbye to RACQ because loyalty means nothing to them and Im pleased to save substantially switching. Do your homework and shop around if they increase your premiums to unacceptable prices for no valid reason.
Terrible Service from RACQ Insurance
I was involved in a car accident where the other party was at fault and insured by RACQ. I have never been exposed to such terrible customer service. The first time I called I was on hold for half an hour and then given misinformation about where to take my car for repairs (the repairs place said they didnt deal with RACQ). The second time I called I was on hold for half an hour again, then a woman spent 5 minutes taking a whole lot of personal information, then said she had to transfer me and then I was hung up on after another long wait. I th...en called again was on hold for another half an hour and organised the repairs but was put through to a hire company who despite specifying this didnt have the age appropriate baby car seat I needed. I then lodged a complaint which I have never heard back on. I then called again, was on hold for 45 mins but was finally able to organise everything. Yesterday i took my car to the repairer but the repairer has called twice to say RACQ hasnt authorised the repairs! I just believe the poor service from this organisation. I will choose never to deal with them in the future if possible.
Pay Agreed Value Premium Receive Market Value Payout
I contacted RACQ to obtain a quote for insurance on my camper trailer. The consultant asked me how much I wanted to insure my camper trailer for to which I responded. All other questions were answered and then finally before they gave me the cost the consultant stated: the quote is based on the sum insured or market value, whichever is lower. ???? I had to question this. Why did you ask me how much I wanted to insure my trailer for (e.g. agreed value and charge me the premium against that cost) and then give me market value (which will no doubt...be less than what I am paying to insure it for) when it comes time to a pay out. The explanation made no sense: Caravans and trailers are not like cars where it is easy to get market value rates for them because there are limited makes/models. There are so many varieties of caravans and makes/models we dont have a market value base for them. ???? What??? You charge me the agreed value premium price because you dont know what the market value is but if I make a claim suddenly you are able to obtain a market value which will no doubt be WELL below what I am paying to insure it for. I feel like my intelligence is being insulted!
Car stolen was for sale prospective buyer took the car to pay for the car in my bank account. Never happened and the car wasn't returned. Reported the car stolen to Police. Car recovered and in the Police holding yard. Car picked up by RACQ and assessed and was deemed as a repairable write off and reported to Department of Transport. 6 weeks it took RACQ to investigate the claim with minimal communication of the progress of the claim. Finally the outcome of the claim was declined as the car was not deemed stolen and car was involed in criminal activity and the car was taken to a salvage yard and I was then told I had to sort out what to do with it. I have escalated a complaint to ACFA
Motorhome coverage Farcical.
Rang up today to pay our roadside on my wifes Lexus.
We are insured with RACQ for 3 vehicles and have been for years. Given todays experience , it might be time to reassess.
After trying to upsell the roadside on our trailer, I was advised that RACQ now insure Motorhomes.
Well what a farce.
Is the Motorhome visible in any way from the street.
What is the split value between the cab chassis underneath and the motorhome built on the unit.????????
CIL just insure the whole vehicle as it is registered , " a Motorhome".
Is it behind locked gates?
I will not be digging a hole at the back of my home , to hide what is a " Heavy Vehicle" to satisfy RACQ, s paranoia....
It is easy to make a claim, they will look after you, But the premium jump of $98.00 from the previous year is just unexpectable, RACQ tells me it's an increment!!!! of $98.00.!!!
Have been with RACQ since 1999. RACQ road side for $139. and Car insurance for$456. this is a total of $595.
Youi is quoting me $302 with all the bells and whistles.
Ripp off, trapped me, Gave me stressful headache, Had to pay my excess even though it was not my fault
Gave up on me, didn't even investigate well, it was not my fault. We pay insurance for them to work for us but they told me to take your car for RACQ repairer shop and it's not my fault and no excess fee from me, but 2 days before I had to pick my car they said I had to pay $750 excess fee to get my car, they lied n trapped me, cheated, so I had to pay the excess to get my car, I would have fixed the damage for $300 at other shops, they ripped me n lied to me trapped me, Please never go with RACQ, I strongly suggest. Staff are so rude too, just Ripp off, and stress , headaches.
I have been with racq insurance forever and ctp yet this renewal they tack on 10% to my policy of 5 cars, no claims! Why? I check with other insurance company and beat their price no trouble, since they had the big change the company has gone backwards, no more business for them also staff not so nice anymore
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