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RACQ Comprehensive Car Insurance

RACQ Comprehensive Car Insurance

1.4 from 63 reviews · View Statistics
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Reviews

1.4
63 reviews
  • Value for Money
    1.3 (44)
  • Transparency
    1.1 (42)
  • Customer Service
    1.2 (44)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (2)
    • 2-4 weeks (6)
    • 1-2 months (8)
    • 3+ months (10)
  • Claim ApprovedYes (18) · No (10)
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Reviewer Photos & Videos

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Run or be prepared to fight

published

I had hail damadge fixed by an racq recommended company phms. They scrached my car in the process and refuse to fix it deny liability, doctor paperworks and images to try to make you look like a fool. Over 5 months of stress , talking down to and pressure to finalize the claim , they finally fixed their mistake. Well most of it.
Going with other insurer as they raised my yearly by almost $100. My access was 2000 and the cost of hail repair was 2500.

Value for Money
1/5
Transparency
1/5
khushwinder s.
khushwinder s.South East Queensland, QLD

RACQ is a Little wool Much Cry That's all.

published

I have using RACQ for Two years but It was a big turn off as i had a car accident three month ago still my car not been fixed properly and i complaint about repairer too.
I didn't have great experience at all.

Value for Money
1/5
Transparency
1/5

Other Car Insurance

 
 

0.0
(1,234)
John
JohnSouth East Queensland, QLD

RACQ take the word of an UNINSURED driver over their own long term customer.

published

We had a minor incident when an old 4wd swung out to the left before turning right at the lights, clipping our rear RH door and guard. No witnesses. The 4wd owner was not insured and denied culpability. RACQ decided to take his word over a +5year customer, to avoid paying our excess.

Value for Money
1/5
Transparency
1/5
Dik
DikSouth East Queensland, QLD

Worst

published

One of the worst choice I made to do my insurance. I will suggest everyone please don't do your insurance with RACQ. They are more than terrible if you make a claim.

Value for Money
1/5
Transparency
1/5
Car Insurance

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Cat
CatPerth
  • 4 reviews
  • 5 likes

RACQ penalise you for being a woman driver

published

RACQ penalise you for being a woman driver. That is disgusting! I have done several quotes at identical times, identical vehicles, identical details other than one male one female. The quote always comes out highest for female driver. I am not into woman’s lib but - When I called to query I was told it was because quotes were done seconds apart. No trying to requote or see the problem. Uncaring customer service. Absolutely disgusting!

Value for Money
1/5
Transparency
1/5

Only good for road side assist

published

Go to another car insurance company. To much to mention but the service is bad and when not at fault accident the service with assessor is based on rubbish.
Don’t waste your time and monies with this appalling service.

Value for Money
1/5
Transparency
1/5
MMT
MMT

That’s exactly right

MMT
MMT

This month, I’m leaving RACQ. Cheers for that

Mary-Ann V.
Mary-Ann V.
  • 2 reviews

Pathetic on hold wait times, no call back option or reply to email requests

published

Really poor service, we have tried to get our boat and car hail damage sorted, but they design the system too make life soooo difficult. Crazy people making decisions up top and the poor old person answering the phone to the punter is unsupported

Value for Money
2/5
Transparency
1/5

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rob
robSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Good if you like hold music

published

Tried to follow up on the progress of a car claim on the phone. Spent + 45 minutes on hold. I'm currently on hold again checking progress on the same claim. Been on hold for 20 minutes so far. Once this claim is complete, I am changing all my insurance away from RACQ.

Incentivised Review No
Insurance TypeComprehensive

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0.0
(1,234)
Yakub Musa
Yakub Musa
  • 3 reviews
  • 2 likes

Terrible customer service

published

The RACQ recommended repairer is the most unprofessional and extremely inefficient Repairer. Please NEVER EVER take you car to Gemini Wacol. They will frustrate you with with lies and broken promises. Cant understand why RACQ uses them as the preferred repairer. Unless they are dumped i am sorry to say RACQ will loose lots of customers.
If you have the patience to be pit on hold for up to 45 mins go ahead

Value for Money
1/5
Transparency
1/5
Car Insurance

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Pissed
PissedSouth East Queensland, QLD
  • 2 reviews

Rubbish service

published

Wrong description on my boat in regards to where it's kept voiding my insurance

Wrong description on my car trailer had to prove it to them. They put down a tandem car trailer as a pig trailer without tilt winch etc

Takes me 3 days to get a policy activated

Unable to operate a phone properly without disconnecting the line after the automated disclosure recordings

PS for all boat policy holders
Your boat has to be anchored down behind your fence line or in your garage

Value for Money
1/5
Transparency
1/5

Loyalty means nothing

published

After 10+ years and a silver membership with them I had no policy for the year of 2020 they refuse to reinstate my membership level even though I now have a current policy. This will be my last year with them and most likely cancel this one as it is. I would never recommend RACQ to anyone ever again

Value for Money
2/5
Transparency
1/5

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Ally S
Ally SGreater Melbourne (Outer), VIC
  • 20 reviews
  • 24 likes

Terrible - wouldn't ever go with them again.

published
Value for Money
3/5
Transparency
1/5
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high call volumes

published

RACQ is experiencing high call volumes since beginning of 2020, every time I call is a nightmare. Today 1 year later still the same problem. No only one time, I've called more than 10 times. Not worth the price.

Value for Money
1/5
Transparency
1/5
Mark K.
Mark K.
  • 4 reviews
  • 11 likes

2 strikes now and I'm leaving RACQ.

published
Value for Money
1/5
Transparency
1/5
Machine Sales QLD
Machine Sales QLDSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Dishonest Insurance Company And One To Be Avoided At All Costs

published
Value for Money
1/5
Transparency
1/5
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RACQ Comprehensive Car Insurance

Details

Compare all 4 RACQ Car Insurance
CategoryCar Insurance
Other Insurance Types Offered Home and Contents, Income, Life, Pet and Travel
Coverage TypeComprehensive
UnderwriterRACQ Insurance
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
Reduced or Zero Excess Windscreen CoverZero Excess Optional Extra
Choice of RepairerAllowed
After Accident Care
Hire Car after an Incident

Optional extra, up to $40 per day for up to 14 days

Emergency Transport & AccommodationNot Included
Towing Costs Included
Hire Car after a No Fault Accident

Optional extra, up to $40 per day up to 14 days

Essential / Emergency RepairsIncluded up to $500
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Included up to $100 per day up to 14 days

Lock and Key ReplacementIncluded up to $750
Transit Cover Not Included
Trailer & Caravan CoverIncluded up to $750 after relevant excess is paid
Child Safety Seats and PramsIncluded up to $500
New-for-old Car Replacement

Earlier than 2 years of original registration

Personal Property CoverIncluded up to $500
Uninsured Motorist Benefit Not Included
Accidental Loss or Damage
Malicious Damage / VandalismIncluded
FireIncluded
CollisionIncluded
Natural EventsIncluded
Theft or Attempted TheftIncluded
Compare all 4 RACQ Car Insurance
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