- Verified customer
Refusal by Tokio Marine to pay my claim
I took out RACV domestic travel insurance. I have 2 car insurance policies with them, and so far it has been good. I have used their member services quite alot, and am very happy with them.
One of the reasons why i chose RACV travel insurance was because of what they offered with Rental Car excess, and now this is the very reason why i have an issue. And the issue is with Tokio Marine, because RACV say that its out of their hands.
The claim relates to an accident i had, where i was hit by another car. It broke the tail light, and put a sl...
Disgusted with outcome of insurance cover
Spoke with RACV agent on getting travel insurance to cover damage to hire vehicle traveling across northern WA, as the car rental company was charging exorbitant daily rates. We paid the car hire company $6,000 bond for any damage, which was the purpose of the insurance I took out - to insure against any deductions from this bond. Minor damage to bumper ($1,100) - but RACV insurer says the claim must be against an 'excess', not the 'bond' and refuses to payout. Very disappointed.
All good with the exception of the need to increase rental car excess with a separate policy , there should be an option of adjustment without raising another policy,other companies offer this in their policy
The RACV Consultant was very helpful and as a result we ended up with a policy tailored to our needs. We have all our insurances with RACV and won't shop anywhere else.
- Verified customer
On our recent trip to New Zealand my wife fell ill and received treatment and medication from
a hospital clinic in Christchurch New Zealand.
We had to cancel the rest of our holiday and fly back home to Melbourne for further care and treatment as her condition worsened ,l did not consider contacting RACV emergency assistance believing l could do this on our returning home . I did contact RACV claims and was sent their claim form which l promptly completed along with Doctors certificates, flight receipts plus other relevant documents. I have rec...
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