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RACV Travel Insurance - Domestic

RACV Travel Insurance - Domestic

3.8 from 22 reviews

Reviews

3.8

22 reviews
5
(14)
4
(2)
3
(0)
2
(0)
1
(6)
  • Value for Money
    3.5 (17)
  • Transparency
    3.6 (17)
  • Customer Service
    3.7 (17)
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The policy was easy to raise and the staff were helpful

published

I am particularly thankful to RACV refunding my two travel insurance policies because of COVID 19.
A special thanks goes to Eleonora who completely understood my situation and continued to track the refund for me. Many thanks Eleonora.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim Resolution Time3+ months
Claim DateMay 2020
Claim ApprovedYes
Insurance Cover ForSenior
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1 comment
RACV
RACV S.RACV
PkD

PkDCentral Highlands and Goldfields, VIC

  • 2 reviews

Totally fantastic- a full refund

published

Our travel plans totally aborted due to travel restrictions related to COVID 19. Fortunately, pre-paid deposits etc were refunded. Delighted to find that RACV also prepared to refund our premium - thank you- always our first choice when purchasing travel insurance at home & abroad for more than 20 years. Well done again RACV!.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
RACV
RACV S.RACV
PkD
PkD

By all means- very happy for you to share/use my comments

RACV
RACV S.RACV
Joanne

Joanne

  • 2 reviews

Fantastic response

published

Have always used RACV for our travel insurance and as covid hit insurance was the last thing I thought about when cancelling trip but even though I emailed them 3 months after the trip was due they still gave me a substancial refund which I thought was fair, will use them again when the world returns to normal

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult and Senior
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Due to Covid19 trip Cancelled

published

Travel insurance for my trip to Norfolk Island was taken in February 2020 but due to corona virus was cancelled in July. Deposit of $500.00. was fully refunded as was RACV policy. Travel insurance with
your Company has been taken on 6-8 occasions

Transparency
Customer Service
Value for Money
DestinationAustralia, New Zealand and Pacific Islands (e.g. Fiji, Vanuatu)
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2020
Claim ApprovedYes
Insurance Cover ForSenior
See all answers
1 comment
RACV
RACV S.RACV

Refund of cancelled policy

published

Due to our cruise being cancelled....RACV have kindly refunded our travel insurance. It is appreciated that we can deal with RACV hassle free.A special thank you to Nick in assisting us with this matter

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
RACV
RACV S.RACV
sue
sue

Yes I do give permission to share my review. My membership no is 1291090. Susanne L Riley.1 Don Grove Greensborough 3088.

RACV
RACV S.RACV

Hi Susanne. Thank you so much for providing your details. We have passed your feedback onto our Member Relations department. Kind regards, Sangita

Request for cancellation and refund of a travel insurance vehicle hire excess policy which became redundant.

published

By mid-March it became clear travel might leave us marooned at our destination. Approximately a week before we were due to travel to Perth, I requested cancellation of the policy (along with flights, vehicle hire and accommodation) .
RACV considered my request and the vehicle hire excess insurance premium was eventually refunded.

DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
1 comment
RACV
RACV S.RACV

Refund of policy for trip cancelled because of COVID19

published

I applied for refund or credit for domestic travel insurance policy when the trip was cancelled because of restrictions placed on interstate travel due to COVID19. I received a full refund three weeks after the application. I wish to thank the Insurance section staff for the refund. Best wishes in these troubled times.

DestinationAustralia
Claim MadeNo
1 comment
RACV
RACV S.RACV
Andrea

AndreaGreater Melbourne (Outer), VIC

Very Disappointed

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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1 comment
RACV
RACV S.RACV

Hi Andrea, we are sorry to hear that our Travel Insurance did not meet your expectations. We appreciate your feedback. We will contact you to discuss further.

Warm regards, Jon
Social Media Consultant

Farmer Ron

Farmer RonThe Mallee, VIC

Happy client!

published

My flight was cancelled due to the Corona Virus, I called to cancel my travel insurance, my phone was answered promptly and I was told I’d receive a refund and after two weeks I received notification that it was all settled.
Signed: Highly Delighted

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
RACV
RACV S.RACV
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Robert Wilkins

Robert WilkinsGippsland, VIC

Cancellation of policy due Coronavirus cancellation.

published

Can I please thank the RACV for their immediate consideration for a refund Of my policy for domestic travel in late April. I rang the nominated phone number, the phone was answered on the second ring, mid afternoon, and within 2 minutes my request for a refund was being dealt with. Less than 24 hours later I received an email confirming a refund. Thank you for your brilliant service.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Rhiannon

RhiannonGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Cancellation of policy

published

Was able to cancel my travel insurance due to corona virus, not being able to travel with no hesitation.Will use again when I can rebook and its safe to travel.

DestinationAustralia
Claim MadeNo
Peter

PeterGreater Melbourne (Outer), VIC

Very Quick Response

published

RACV responded very quickly, refunding me the cost of travel insurance when I was unable to travel due to Coronavirus travel restrictions. I'm very happy with RACV's high standard of service.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
RACV
RACV S.RACV
no name

no nameGreater Melbourne (Inner), VIC

good service

published

I have used R A C V travel Three Times at all times I have found the the people who I have spoken to Very Helpful Know there Jobs More then happy to review

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForSenior
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Tigerlily

TigerlilySouthwest, VIC

  • 2 reviews
  • 2 likes

Exceptional Service -could not recommend more highly!

published

My parents, husband and myself have used RACV Travel insurance before, but have never needed to claim on it. It is very easy to take out and very reasonably priced in comparison with other companies. Unfortunately in this instance my Father passed away 2 weeks before we were due to go on a cruise together. The documentation was very easy to fill out and there was some simple communication to and fro so that they could get the required documents. We were all fully covered and refunded in a very timely manner.

DestinationAustralia
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
2 comments
RACV
RACV S.RACV
Tigerlily
Tigerlily

Dear Janice, More than happy for you to do that..please let me know exactly where/how I get that info to you....

Waste

WasteGreater Melbourne (Metropolitan), VIC

Refused claim for damaged laptop

published

My laptop was damaged during a cruise. I have no idea how. They refused to pay given the laptop left my possession, being when I had to give my luggage to the cruise ship staff upon boarding. No choice but to do this, but that's what they used to get out of paying my claim. After making me get a non refundable quote of $95 for assessing the damage.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimOther
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
1 comment
RACV
RACV S.RACV

Hi Waste, were sorry to hear that RACV Insurance did not meet your expectations. We appreciate your feedback. We will contact you via private message to discuss this further and investigate.

Warm regards, Robert - Social Media Consultant.

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Johnno

JohnnoGreater Melbourne (Inner), VIC

Car hire insurace rip off

published

Hire car insurance changed and doesnt cover multiple items eg windscreen, tyres & roof. Biggest rip off ever & a waste of time. This is not insuracne its revenue for no service.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
See all answers
1 comment
RACV
RACV S.RACV
Shaun M.

Shaun M.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 1 like

Refusal by Tokio Marine to pay my claim

published
Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimCar/Rental Hire Excess
Claim Resolution Time3+ months
Claim DateJuly 2019
Claim ApprovedNo
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Disgusted with outcome of insurance cover

published

Spoke with RACV agent on getting travel insurance to cover damage to hire vehicle traveling across northern WA, as the car rental company was charging exorbitant daily rates. We paid the car hire company $6,000 bond for any damage, which was the purpose of the insurance I took out - to insure against any deductions from this bond. Minor damage to bumper ($1,100) - but RACV insurer says the claim must be against an 'excess', not the 'bond' and refuses to payout. Very disappointed.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
I Luke

I LukeGreater Melbourne (Outer), VIC

Not Perfect

published

All good with the exception of the need to increase rental car excess with a separate policy , there should be an option of adjustment without raising another policy,other companies offer this in their policy

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
RACV
RACV S.RACV
Rude 1

Rude 1South Morang

  • 2 reviews

Typically RACV

published

The RACV Consultant was very helpful and as a result we ended up with a policy tailored to our needs. We have all our insurances with RACV and won't shop anywhere else.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
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