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RACV Travel Insurance

RACV Travel Insurance (page 2 of 12)

Domestic and International
3.4 from 233 reviews

Reviews

Review distribution

5 star
113
4 star
29
3 star
5
2 star
6
1 star
80

Audrey

AudreyVictoria

When Honesty and loyalty is not always considered

published
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim DateJuly 2019
Claim ApprovedNo
See all answers
3 comments
RACV
Elise E.RACV
Audrey
Audrey

What is the email address of Sulin ?

RACV
Elise E.RACV

Warren

WarrenGreater Melbourne (Metropolitan), VIC

Great refund from RACV Travel Insurance

published

Unfortunately, due to heart failure, I was unable to travel to Japan as planned. RACV very kindly refunded out travel insurance because of this, which was greatly appreciated, as we are pensioners..

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
RACV
Elise E.RACV
Triciatrue

TriciatrueGreater Melbourne (Metropolitan), VIC

Great value, wonderful customer service

published

Rang RACV for travel insurance quote within Australia as we felt quote provided by travel agent was excessive. Delighted to find RACV quote was less than half agent’s quote with better cover. Well done RACV

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
Robert from Rosanna

Robert from RosannaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

PROMO CARD PROBLEM

published

Found the online application tedious. When i came to the end of the process and put in a promo code for 10% discount the process dropped out . After several attempts opted out of getting the discount

Value for Money
Insurance Cover For:Adult and Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
RACV
Elise E.RACV

Gavin

GavinGreater Melbourne (Metropolitan), VIC

Disappointed with RACV Travel Insurance

published
Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAfrica
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
See all answers

Sharlene

SharleneSouthwest, VIC

  • Verified customer

Absolutely Disgusting Service

published

I am a silver member and engaged in RACV travel Insurance including cruise for our family trip of a lifetime. I found out just before my trip I had a tumour on my brain which required urgent major surgery. Of course everything these days are non refundable so this is where your travel insurance steps in but sadly no. I have had nothing but trouble trying to get our money back and treated like I’m a criminal!! Their underwrite company they use do not care even after me giving them all my medical records to prove this what not pre existing. Even after nearly 3 months it’s still ongoing. Absolutely disgusting service, a stress we just don’t need.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Teenager
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
See all answers

nbmoller

nbmollerAU

  • 36 reviews
  • 40 likes

With out Doubt the worst Claims experience - Claim now with Australian Financial Complaints Authority

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time3+ months
Claim DateDecember 2018
Claim ApprovedNo
See all answers
4 comments
RACV
Elise E.RACV
nbmoller
nbmoller
nbmoller
nbmoller

Suggest people also look at the reviews for RACQ travel insurance , they use the same underwriters


I am satisfied

published

Always very happy with my travel insurance This must be my 12th time Staff are always happy to spend time to make sure that I receive the best price available Much better than other insurance company's Will keep seeking my travel with RACV

Value for Money
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
B and R J

B and R JGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very easily done thank you

published

Very easy to set up My Wife And I have travelled overseas many times and RACV was simple while others this time were ambiguous . First time used RACV as did not realise till a friend told me
Ray Jacobs

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia, Europe and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
Unhappy Jan

Unhappy JanGreater Melbourne (Outer), VIC

You don't won't to have a claim

published

have been very slow in processing the claim
huge number of highly detailed and personal questions required to be completed
Read your policy as there is so much wriggle room for the insurer to get out of paying especially if you have travelled with a family group
Not a good customer experience

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateApril 2019
Claim ApprovedNo
See all answers
1 comment
RACV
Elise E.RACV

Simon

SimonGreater Melbourne (Outer), VIC

A 40+ years loyal RACV customer let down at the end of his life

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time3+ months
See all answers
2 comments
RACV
Elise E.RACV
Simon
Simon

Vol

VolGreater Melbourne (Outer), VIC

Outstanding for us Oldies

published

Unfortunately we cannot renew this after a two year stint. The underwriter is catching up to the others and renewal for old people like me is not possible.
It is certainly good value when travelling a lot.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAfrica, Europe and South-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
RACV
Elise E.RACV

Hi Vol, thank you for your feedback! We are pleased to hear that you believe it is good value and will pass on your comments to the appropriate department for review. We hope you have a wonderful weekend ahead :) Kind regards, Sulin


Donald

DonaldGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Suits us exactly

published

As for earlier occsions, the cover was as needed, the cost was very fair and the policy was easy to set up with a very helpful assistant who was able to answer all my questions.

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Alexander Smith

Alexander SmithThe Mallee, VIC

  • 3 reviews

Quick nothing hidden

published

Have used R.A.C.V Travel Insurance for over 20 years never had any problems, easy to do over the internet, which is important when living hundreds of K.Ms from an office, no chance of misunderstanding any restrictions or requirements, as could happen over the phone, good value compared to others, very satisfied and highly recommend the product.

Value for Money
Transparency
Customer Service
DestinationAustralia, Europe, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
See all answers
1 comment
RACV
RACV Care T.RACV
Muriel McIntyre

Muriel McIntyreGreater Melbourne (Outer), VIC

We have not used the policy yet and certainly hope not to make any claims

published

I tried to do it on line and gave up as it was too hard. The person I talked to on the phone was very kind and very helpful.I think the policy was ok but a pity it didn't cover all cancellation expenses and was extra because mu husband had had prostate cancer

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationAustralia
Insurance TypeMulti-Trip
Claim MadeNo
See all answers
1 comment
Muriel McIntyre
Muriel McIntyre

Fine

Moamamike

MoamamikeMoama

  • 12 reviews
  • 2 likes

Beware extra charges for medical conditions

published

We have not used policy yet (as it doesn't start until Aug) but Not Happy with extra $270 (for couple) charged due to both taking low dose blood pressure medication

Value for Money
Transparency
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
RACV
RACV Care T.RACV

Great service weeribee store

published

Went to the RACV weeribee store today to change some personal details and seek travel insurance. Greeted by a very friendly and helpful staff member made it a seamless task.Thanks for the great service.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationAustralia
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
RACV
RACV Care T.RACV

Jan Harris

Jan HarrisGreater Melbourne (Outer), VIC

Fantastic service

published

Wonderful value and easy online experience. Such comprehensive insurance policies to offer without being expensive. Excellent Value and so easy to establish. I have used RACV INSURANCE before and trust them always

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
3 comments
RACV
RACV Care T.RACV
Jan Harris
Jan Harris

I’d be pleased to share this with others. I really respect and highly regard RACV for their wonderful service.
Janet Harris
8 Burrell St, McCrae, 3938
804129

RACV
RACV Care T.RACV

Dyron Da Costa

Dyron Da CostaGreater Melbourne (Outer), VIC

Should have listened to my friend and got insurance from a different company.

published

Hi All,
Please make sure you don't purchase TRAVEL INSURANCE from RACV.

It was very easy process to purchase the policy. I had a couple of issues while I was traveling so i decided to make a claim when i return back home. I had applied for the claim but they rejected them and have given me various excuses. If that was the case what is the whole point of getting travel insurance in the first place?

For everyone traveling please make sure you don't get it from RACV because it's not controlled by them, the claim process is assessed by a third party which is the insurance company TOKIO MARINE AND NICHIDO FIRE INSURANCE CO., LTD. . Please make sure to read the whole policy in detail before you buy it.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property and Travel Delays/Cancellations
Claim DateMay 2019
Claim ApprovedNo
See all answers
1 comment
RACV
RACV Care T.RACV

easy to do

published

Was easy to follow and very competitive price as we had looked around a fair bit and the one we used before was now so expensive.The young lady who we saw at RACV at Werribee was very helpful

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
RACV
RACV Care T.RACV

Page 2 of 12

Questions & Answers

Tim M.

Tim M.asked

Does the total travel care policy cover repatriation. As we have been informed that we may not be allowed off the boat in New Caledonia if we do not hold international travel insurance that covers medical costs and repatriation. We have taken this policy out and now are thinking its not the right one.

3 answers
John Gallagher
John Gallagher

Racv will tell you to read their PDS ( product disclosure statement ) unfortunately I was ignorant of this and realised after reading their PDS it is heavily loaded in RACV’s favour.

RACV
RACV Care T.RACV

Hi Tim,

Thanks for getting in contact regarding the coverage of your Travel Insurance Policy.

RACV is pleased to advise that we cover for Overseas Medical, Hospital, Cash in Hospital, Dental and Related Expenses. Our medical cover also assists you to find treatment and if necessary, medical evacuation and/or repatriation.

If you are hospitalised, you, or a member of your travelling party, must contact Us as soon as possible. The team is available 24 hours a day, 7 days a week. If you are not hospitalised but are being treated as an outpatient and the total cost of any treatment exceeds $2,000, you must contact us as soon as possible as we will not
pay for any expenses that have not been approved by us.

If you have an overseas emergency, contact our assistance team immediately, 24 hours a day, 7 days a week on
(02) 8055 1699. For more information please refer to Page 2 and 19 via this link: https://www.racv.com.au/content/dam/racv/documents/insurance/racv-travel-insurance/travel-insurance-fsg-pds.pdf.

Hope that helps.

Kind regards,

Janice
Social Media Consultant

nbmoller
nbmoller

RACV make denials of claim up, Id suggest that you read a number of the one star responses , I have seen them deny travel delay claim because "Mechanical failure " is not covered , total rubbish , Ive seen a travel inconvenience claim denied because the traveller had their drivers Lisc stolen and the car hire company would not allow the car to be hired that with out a Drivers Lisc , claiming a drivers Lisc is not a required document - Just Rubbish


xian ren

xian renasked

How do I buy full health insurance?

1 answer
RACV
Elise E.RACV

Hi Xian, RACV do not currently provide health insurance. If you are referring to coverage for overseas medical and hospital cover you can find out more and obtain a quote here: https://bit.ly/2JhvJav


Dominique

Dominiqueasked

Hi, I’m a student doing an assessment for Commerce and I would like to know what RACV covers and at what prices. I’m 'going' on a safari trip in Africa (Morocco) for 9 days. What insurance would be available and at what price?

1 answer
RACV
Aaron F.RACV

Hi Dominique, Thank you for getting in contact regarding a quote on Travel Insurance for your upcoming trip to Africa (Morocco). We are unable to complete this via a Product Review as during the quote process you will be asked a number of questions that are specific to your insurance requirements. It’s important that these questions are answered correctly so that the product being offered meets your identified requirements. Please call us on 13 13 29 from 9am to 6pm or you can visit any RACV Shop. Kind regards, Janice


Get an answer from our members and RACV representatives

Details

RACV Travel Insurance - Domestic

RACV Travel Insurance - Domestic

5 reviews
RACV Travel Insurance - Travel Care

RACV Travel Insurance - Travel Care

No reviews
RACV Travel Insurance - Total Travel Care

RACV Travel Insurance - Total Travel Care

11 reviews
RACV Travel Insurance - Annual Multi-Trip

RACV Travel Insurance - Annual Multi-Trip

2 reviews
RACV Travel Insurance - Extra Travel Care

RACV Travel Insurance - Extra Travel Care

3 reviews
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Contact Number 13 13 2913 13 2913 13 2913 13 2913 13 29
24-Hour Phone Contact NoNoNoNoNo
Online Live Chat NoNoNoNoNo
UnderwriterTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire InsuranceTokio Marine & Nichido Fire Insurance
Maximum Age Covered 110 years old110 years old110 years old110 years old110 years old
Medical Coverage
Overseas Emergency Assistance Not Covered$5,000UnlimitedUnlimited$25,000
Accidental Death$25,000Not Included$25,000$25,000$15,000
Emergency DentalNot Included$500UnlimitedUnlimited$2,000
Pregnancy (max weeks) 26 weeks26 weeks26 weeks26 weeks26 weeks
Resumption of Journey Not IncludedNot Included$5,000$5,000$1,500
Hospital Cash AllowanceNot Included$1,500$6,000$6,000$3,500
Overseas Emergency Medical & Hospital ExpensesNot CoveredUnlimitedUnlimitedUnlimitedUnlimited
Loss of Income$5,200Not Included$10,400$10,400$5,200
Permanent Disability$25,000Not Included$25,000$25,000$15,000
Luggage & Personal Effects
Theft of Cash $250Not Included$500$500$250
Delayed Luggage $500Not Included$750$750$500
Credit Card FraudNot IncludedNot Included$5,000 as part of Travel Documents cover$5,000 as part of Travel Documents cover$1,500 as part of Travel Documents cover
Travel Documents / Passport Not IncludedNot Included$5,000$5,000$1,500
Maximum Single Item Limit $1,500 (Laptops, Cameras or Golf Clubs)$750 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)$3,000 (Laptops, Cameras or Golf Clubs)$1,500 (Laptops, Cameras or Golf Clubs)
Luggage & Personal Effects $7,500$2,000$15,000$15,000$7,500
Ancillary
Personal Liability $10,000,000.00$10,000,000.00$10,000,000.00$10,000,000.00$10,000,000.00
Rental Vehicle Excess $5,000Not Included$8,000$8,000$4,000
Motorbike / Moped Coverage Included for any sizeIncluded for any sizeIncluded for any sizeIncluded for any sizeIncluded for any size
Domestic Pet Care Not IncludedNot Included$650$650Not Included
Special Activities Packages
GolfIncludedIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional ExtraOptional Extra

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