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Reviews

2.0

12 reviews
5
(3)
4
(0)
3
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2
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1
(9)
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Teegan

TeeganMurray Bridge

  • 3 reviews
  • 1 like

Run, run as fast as you can!

published

they seem fantastic in the beginning but once you are signed up they dont give two hoots about you. Whenever you call they give misleading information or belittle you but when you call back again there's never notes from wrong information

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate

Don't believe what they say and get it in writing.

published

We got a low doc rate, which was suppose to be converted after 2 years to full doc. Each year they make excuses as to why we cannot be converted and forced to pay more interest for no reason.

Stay well clear of RAMS at Parramatta.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Chickie

ChickieSouth East Queensland, QLD

  • 22 reviews
  • 9 likes

Great service

published

A big shout out to your team at Sydney,we usually go thru our broker at Margate Qld but with Covid had to call Sydney to change our loan requirements.Been with Rams for 18yrs now & I understand you’ve been under the pump with the COVID thing & had to implement many changes which was explained to me.Thank you for your help during these uncertain times.Meryl & Steve Dodge Qld

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateAugust 2007
Loan used forInvestment Property
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Pissed Off

Pissed OffSouth East Queensland, QLD

  • 3 reviews
  • 4 likes

incompetent

published

I wish I went with ANYBODY else. Online banking horrendous, app is even worse. Extremely high fees. No customer service. No Debit cards to access your money on offset accounts, they use eftpos, didn’t even know they existed anymore

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Loan TypeFixed Rate

Completely useless

published

Had two brokers through the process of getting a home loan, completely useless went to Bankwest and all done in 4 days approved.

I would not recomend Rams to anyone. Unless they want to waste time.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateMarch 2020
Loan used forSecond Home
Emily

Emily

  • 5 reviews
  • 1 like

Worst service and hidden costs!

published

Rams have hidden solicitor costs when you try to refinance from them, because they have high interest rates of course. The solicitor costs are $1000-$2000 BUT they don't tell you how much when you sign up. In the contract/fees and charges schedule, it just says exit fee 295 and any legal fees. [Name Removed] is one of the loan managers and avoid her! She is a manipulative and dishonest sales person!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used forFirst Home

Horrible Customer Service - Consumer be aware

published

I agree with you [name removed], RAMS Home Loan service is absolute disgrace. I first enquired about the break cost in March. By July, they doubled break cost amount and by the time I had settlement and sold my place, their break fee cost was triple of what RAMS quoted in March. I based my decision to sell based on the quote provided. Contacted the customer service and they couldn't even provide whole sales interest rate. I will never use RAMS again and I do not recommend anyone to use RAMS. I will take this matter to the ombudsman.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateFebruary 2016
Loan used forFirst Home
Terri H.

Terri H.Sydney, NSW

absolute WORST company i have ever used for mortgages

published

poor customer service so i moved investment loans
retention strategies non existent
do not go out of their way to assist customers leaving, therefore would never go back
not sure if off shore but couldn't understand people on call centre
THEY made an error in direct debit which overdrew a closing account and then they had the gall to charge me fees

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan Start DateMay 2017
Loan used forInvestment Property
Tanya C.

Tanya C.South East Queensland, QLD

I offer my full recommendation to Rams at Burleigh Waters. Lischelle Franzway and her team were AMAZING!!

published

*My customer service experience was the best, would not go anywhere else.
*i did not experience any extra costs or issues on this loan.
I am exceptionally happy with the rate of the loan rate I received.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateApril 2019
Loan used forFirst Home
Finance

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Sam

Sam

  • 4 reviews
  • 4 likes

Pathetic is not the word

published
Transparency
Customer Service
Loan TypeFixed Rate
Karla O

Karla O

  • 2 reviews
  • 3 likes

Disgrace CONSUMERS BE AWARE

published

You failed to advise the probable & significant increase or WHOLESALE flatulence of a break fees based on a fixed P&I loan; after an initial inquiry end of January. I was advised a breakdown end provided in writing to which alarmingly increased by 40% following my second point of call 7 weeks after

Loan TypeFixed Rate
1 comment
Karla O
Karla O
Ammy

AmmyGreater Melbourne (Outer), VIC

  • 5 reviews

Amazing Experience on Buying Our First Home

published

I found RAMS online 2 years ago and from the day I called them until we moved in to our new home, Jim from RAMS was the best support and knowledge that made the whole experience less scarier. We were never left to feel as we didn't matter. Even the smallest details were taken care for us. Jim spoke to us with the truth and helped as get approved for our loan fast and within our budget. Highly recommend !

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forFirst Home
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Questions & Answers

Juan

Juanasked

RAMS

When I try to move/transfer money online from my account for three days I have the message "We weren't able to load this page. Refresh". Is this happening to me only? or is this a Rams online problem?

2 answers
Sam
Sam

I had the same issue. It was so frustrating. Asked a tech friend, he said it is a crome update. So if you are using Crome for internet, once you get to that page, press ctrl and F5. worked for me.

Juan
Juan

Cheers Sam, well appreciated :)
Juan

Robyn

Robynasked

RAMS

Do you do landlord insurance in HOme Hill 4806

No answers
Rod

Rodasked

RAMS

Why does RAMS take 24 to 48 hours to send out a statement? My bank Commonwealth does it immediatly. RAMS wants me to save with them but cannot act like a savings bank.

No answers

Get an answer from our members and RAMS representatives

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