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Perfect job well done well received and looked after and very fast

Job well done would recommend them to family and friends cheers for the help guys well looked after thanks heaps Brandon pember


Happy

Was happy with the process and quick approval And good company would recommend to friends and family very happy with the out come


Really impressive

Rate wasn’t great but was told will get lower in a year!
Customer service was really great & the communication from them was excellent

This is very help

They very good and they friendly and they help me a lot and from now and on all my car be with them


Do not go though these guys

Customer service was absolutely horrible, was waiting for a callback on Monday, 4 days later I had to call to see what my process was for the application. Customer service rep turned around and bluntly said we are not helping you, I suggest you wait 2 years or pay off your debt problems. Which I replied "LOL" then rep threatened to put a discrepancy on my record for calling him a "MOLE" ?
Bad use of advertising, my recommendation is if you are like me and have bad credit from the past try using "Money3".
Stay away from this company.

1 comment
Hi Stuart, Thanks for your comments. This is not something we would do. Our team is professional trained and we do not threaten people. Are you sure you are not referring to Rapid Loans? They have a similar name to us. I apologise for your experience, where ever it came from. Feel free to contact me on michaelc@gorapid.com.au with your details and I would be happy to review your file and your recorded phone conversations if you were a client of ours. Kind Regards Michael Cullinan - Director - Rapid Finance (Aust) Pty Ltd

Excellent service

They where up front about everything and all Cost's, there where no surprise's .they Kept me updated with everything, would highly recommend .


Good Company

Our experience was very very good the service and staff where polite professional and patient.Special mention to Aaron and Jarrad


Great! Got it sorted when for me and saved hassle

I'm satisfied with the rates considering my circumstances. Customer service was great and got me what I was after. No unexpected costs, everything was laid out for me at the start of the process.


Nothing rapid about them.

Useless, took 2 weeks for them to get a loan for me, ended up being a ridiculous rate, they don't listen, they don't communicate, getting a response from them to questions is a joke, they don't even answer your questions, tell lies about what is going to happen. They go ahead and do what they want to do, there fees are unfair, rude on the phone to customers, there's no rapid about this company should be snail finance.

3 comments
Hi Chris, I am sorry you had such a bad experience. As I have only your first name, I can not locate you on our system. If you message me, happy to chat about your experience and who you were dealing with. It sounds like we may have a training issue that we need to fix. We are not in the habit of lying. I would like to go back and listen to the recorded conversations. I would also like to send you a gift as an apology, so please message me. Kind Regards Michael Cullinan - Managing Director - Rapid Finance (Aust) Pty LtdHi Michael, is there away I can supply further information privately?Hi Chris, my email is michaelc@gorapid.com.au or phone : (03) 9695 8650. Much appreciated. Regards Michael

Good customer service!

I am very thankful to Rapid Finance for the good customer service i received, always keeping me updated with the process of my application. Also giving it another go with another lender which got me and my family of 5 into a nice family vehicle. Much appreciated!


Amazingly helpful and fair!

Very satisfied with their service. They were extremely fair and helpful! And I have my beautiful car so very happy!


Car loan

The costumer service was excellent. Can not fault it at all.
The costs were what I expected.
The rate was very high but that is probably because of my circumstances. Hopefully it will come down when we re finance in a years time.


Paying double for your car

I thought certain aspects through the process of the loan could have been dealt with better and l think my rate is really high


Noone else would talk to me.

Struggled to agree on a vehicle.
Great otherwise.
Would recommend.
Nice people.
Simple to deal with.
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This is great

Everything went good very happy with the out come. Customer service was great. Didn’t experience any additional cost. Can’t wait to drive my car

Excellent service

Service was fantastic, communication was great everything was explained in easy to understand language. Ayla ,Malcolm and Ibrahim are a credit to Rapid.


Great customer experience

Rapid finance staff always kept me updated and informed all the way through the process. Extremely helpful and pleasant staff made a great customer support experience.


Made the whole process less stressful

Would absolutely recommend rapid finance to anyone who needed a loan. Everything was easy to do whilst working full time. They responded quickly.


When no one else would help us

Rapid finance was amazing they helped myself and my husband get into a new vehicle when no other company would give us a go. Malcolm and ibby were so lovely in helping me with every and any questions i had. Malcolm also went out of his way to help me out by talking to the dealership as i was a bit anxious and was a bit unsure on a few things. Malcolm and ibby were truely thankfull for everthing you did for us and are very appreciative of it will highly recommend
Alicia and josh


Avoid! When you apply and are not successful they don’t get back to you.

I applied for a car loan only $8000 they couldn’t even handle it because I’m on a careers pension. I have since been approved else way and have been treated with twice as much respect. These people will not even have the courtesy to let you know if you are not approved. I applied yesterday got an automated reply stating I will have a response within 2 hours. 16 hours later still nothing so I ring up get told no one was availableto talk and the receptionist had an attitude too anyway the minute I’m off the phone I get a text message stating we are unable to help you. Very unprofessional and I’ve heard this from many many others. If you need money or a fair chance then please avoid there are much more genuine companies that will bend over backwards to help you get the finance you need and deserve. Don’t fall for there fake testimonials, Reviews and fake promises. They make out they help pensioners, I’m a career I receive one of the highest paying Centrelink pensions I receive $1050 min and this is too risky for them offering a (secured) car loan. Lol! I’m just thanking the spirits I found a genuine company to help me get that much needed cr so I can continue getting mum to her medical appointments.

1 comment
Hello, thanks for your comments - feedback is important so I can pass it onto the team. While we are by no means perfect, we don't really specialise with pensioners. We have limited lenders that will lend to centrelink only. We do not have fake reviews. That is not possible, however, we are not perfect either and we take on your feedback. Unfortunately as we don't have your actual name, I can not look you up on our system. If you happy to message me, I am happy to look into your circumstances further and what we did or not do right. Regards Michael Cullinan - Director - email : michaelc@gorapid.com.au

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Questions & Answers

What charges are involved . Their service fee must be built on somewhere. Can any one tell me how much and where please?
1 answer
Hi Abi, All fee's involved will depend on your overall credit profile. Once we do a free assessment, we will be able to tell you exactly what fees and interest rate we could offer. If you would like to email me on michaelc@gorapid.com.au or give me a call on 1300 467 274, we will be able to do that for you. Regards Michael Cullinan - Rapid Finance (Aust) Pty Ltd

How much extra would I pay on a $1500 personal loan to fix my car?
No answers

How long did Rapid Finance take to settle your loan with the car dealer?
1 answer
Hi it took about 3 weeks but my situation was very complicated and i had to access various documents I did not have but they always kept me up to date about where things were at and the whole process was reasonably painless

Details

Rapid Finance Home LoansRapid Finance Car LoansRapid Finance Leisure LoansRapid Finance Personal LoansRapid Finance Equipment Financing LoansRapid Finance Bad Credit Loans
CategoryLoans and Home LoansLoans and Car LoansLoansLoans and Personal LoansLoans and Business LoansLoans
Contact Number 1300 467 274
24-Hour Phone Contact No
Online Live Chat No
Interest Ratefrom 12.00% p.a.
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $200.00 to $30,000.00
SecurityUnsecured and Vehicle
Loan Term1 to 7 years

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