- Verified customer
After 1 year no contract - going with another builder
EMAIL To Rawson Homes DUBBO
"We would like to formally inform you all that we will not be continuing with Rawson Homes. This is not because of any of you personally as each of you have been very helpful in your own individual area and have been pleasant to deal with. The reason is the delay in the pre construction detail. I believe this stems from Rawson Homes the company not employing enough staff to cover the work that is taken on.
As discussed over the phone we are not happy that our plans have not progressed. Back at the colours select...ions (February this year) we made you aware that we would like to look at heating the home by way of a hydronic heating system powered by a wood stove/boiler that would also be connected as our hotwater with a solar back up. You advised us that this would be passed onto your manager. At this time we advised you that we did not want this to hold up the final plans. It was just a request to see if this system could be put in place during construction or if we needed to arrange this after construction. We have made it clear since first discussing our requirements back in May 2015 with [name removed] at we needed confirmation that the build would be completed within a time frame. This time frame being May 2017. Since initial discussions and the drawing up of the tender this process took from May 2015 to October 2015 (5 months). During this time we had concerns in the wording of the Tender Document and required a few changes to be made prior to signing. We kept being told not to worry too much about the wording that changes could be made at the colour selection. We signed the tender and were advised that we would have to wait approx 3 to 6 weeks for initial plans to be drawn up then we would be contacted for the colour selection. I was expecting a call at the beginning of December 2015 (2 months or around 6 weeks). I didn't contact until 16 January 2016 (10 weeks after signing tender) thinking you must have been busy over the Christmas period. When I contacted I was informed that the initial plans had NOT been drawn up and that you were waiting for a variation on the positioning of the property and that [name removed] needed to come out and re-measure. We made it clear then that we had always had the position of the house worked out and that it was your people that had made the mistake.
- Verified customer
Perfect from start to finish!
From start to finish, this has been a very smooth and pleasant experience. After hearing horror stories of people building their own houses and how many things go wrong, I have been pleasantly surprised at how easy this was. From the start, the sales people, selection staff and site manager were all helpful, friendly, and nothing was too much of an effort. I never had a problem contacting any of the staff, and if I did, they returned the call within 24 hours. Everyone went out of their way to assure I got the dream home that I envisioned. The craftsmanship is second to none. My house is perfect. Thank you.
- Verified customer
More perfectionistic than me.
For the past 11 years we have lived in a Rawson Home and although now it is 15 years old; it really is faultless. This quality spoke for itself, so when we decided to build a new home, the choice seemed logical; when you're on a good thing you stick to it - so we chose Rawsons.
I am a perfectionist so I thought that during the build I might have a fight on my hands sometimes if I was going to be fussy and particular. What surprised me was our project manager was even more particular than me! He initially said, "I build every home as if it is...
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