Reviewer Photos & Videos
Doesn't follow up when tenants behind. Have to call to promt them to action issues.
Ray white was in charge of my rental and wasn't managed very well at all. Tenants were over 1200 behind in rent and I had to call for them to actually act on it. Wouldn't send eviction notices. Had to call a few times when they started falling behind. A stain apeared in the new carpet ( about 30cm by 10cm ) that I had to point out even though they had done quarterly inspections and was told by rental manager just to move past it probably a fault in the carpet. When I voiced my concern about the terrible service was told well you put them in there. They didn't want to take responsibility for them not following up on the rent. Would never put a rental through them ever again.
Forced to use SimpleRent to pay rent - being overcharged
There is an online service called SimpleRent that Raywhite forces their tenants to use. This service is a big headache because:
1. It does not work on Microsoft Edge. You have to use Chrome.
2. They randomly deduct extra funds from bank account (like $5, $15, $25 whatever they like). When I complain to the bank the debit is reversed but then SimpleRent make me pay via credit-card for which they charge a $29 "catch-up fee" plus a credit-card surcharge. This adds about $55 to my fortnightly rent payments!
3. You cannot contact SimpleRent: The...y have no office, no phone number and no email. You can only chat online with them, which you cannot do if you do not use Chrome. Who are these people? 4. I worry about their cyber-security as SimpleRent holds all my personal ID information, bank account details and credit-cards, home address. If they cannot make their website work on the world's largest OS, Microsoft, then do they know enough about the more complex IT area of cyber-security? If they get hacked, will we ever know? I am very scared of using SimpleRent and in future I will not rent an apartment or house via Raywhite as this is not right. Raywhite, if SimpleRent get hacked and my bank accounts or credit cards or just my identity are stolen, what will you do for your tenants and landlords?
I've been receiving junk mail from the Ray White Erskineville office for years now.
I've emailed, called, and asked them in person, but they refuse to stop.
I know multiple other people who have tried to stop them too.
Their staff previously said "No Junk Mail" signs would not be sufficient, and I needed a "No Advertising Material" sign. I did this, and there was no change.
Rudest ever real-estate
I have been renting for 30yrs been through ray white Robina Qld. They have no respect for you as a renter. Every inspection they go hard core scraping windows to see how much dirt they can get. Telling me I have a dog. When I've never had one telling me I had to get rid of my compost so I don't get maggots. Green waste dose have maggots. The is so many things. And they have no manners and can't speak without talking down. EVER AGAIN!!!!!!I'm moving out
My Sister and I are delighted the way Celina (from ray white Hoppers Crossing) have helped us renting out the property unlike other real estate agents we have dealt before, she processed my rental application really quickly and kept us updated, where the other real estate agents who don't get back to you unless you call them. The process was easy and smooth, everything was done professionally. I would Highly recommend Celina Rashim, She is the best real estate Agent I have ever dealt with.
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Property Management - Cranbourne Ray White
We gave the authority to manage our first investment property to Raywhite Cranbourne; The agent’s name was [name removed]. She has provided us periodically reports favouring the tenants interest hiding real issues. When I visited with her for an inspection, I have raised few concerns. She said she will address those with tenants, inspect the progress on her next visit and report back to me. As promised, I did receive the condition report after her next scheduled inspection and all were in good condition. She never paid her attention to the iss...ues which I raised in our last visit. Furthermore, she started to hide the truth to me when I asked her questions. Took 7 or 8 business days to reply my emails saying she had a training, meetings or some unacceptable excuse. Anyway end of the day; I've lost my Tenants due to her lack of care and attention to detail. I am highly warning everyone to think twice before you give your property management to Raywhite Cranbourne [name removed]. Thanks.
Miss managed and unprofessional
New Property Manager at RW Renmark SA incompetent. 1. never submitted my Bond till 18 months after I moved in, 2. complain about lawn being dry- every inspection... then complain I use too much water (that I pay for), 3. issue eviction notice for 2 weeds in garden and patch of lawn that was sun burnt after record high temps in SA during summer - obviously forgot about their initial property condition report stating 'lawns patchy in areas and weeds', 3.1 in next lease renewal -Try to increase the rent by $15 per week and issue a gardener to main...tain lawn 1 time per month, 4. Belittling me in correspondences about said lawn and water usage, expecting me to restore the lawn to perfect conditions, and only giving me a 6 month lease renewal instead of 12 because - quote "to see if you can look after the lawn" unquote, 5. falsify inspection report by using photos from previous report , 6. admits in writing to opening my sealed bucket during inspection - admits snooping. 5 allowing office receptionist to carry out routine inspections at my home and not notifying me. 7. Accusing me of subletting when I had guests visiting. I have rented thru RW for years, here in SA and NSW, I have never been so disrespected or suffered so much anxiety. I have an excellent rental record, the rent is always paid in advance, house kept spotless and yard maintained and have received my Bond back in full from the previous rental property of 7 yrs. And now they are going thru the Tribunal to have me evicted, property managers' snooping payed off! The previous Property manager I dealt with was way more professional and trustworthy, tough but fair and never gave me grief over minor stuff, eg dust on a window sill. Rediculous. Best thing anyone can do when renting, photograph and document everything!
What about the Neighbours ????
I purchased my home at The Gap 18 years ago from Ray White the Gap & love my neighbours & the Gap community. Unfortunately the property next door is currently rented to tenants with large uncontrollable dogs which bark 24/7. 7 neighbours are currently going though the process to take action through the council which unfortunately is a lengthy process. Ray white The Gap are the property managers & care factor is zero. They may be professional and go out of their way to get the commission from the sale of your home but sadly they have no inte...
They advertise my house for price they appreciated and I had expected. Couple of days later they came to me to change advertised price by saying it will attract more people but you don’t have to change reserve. My reserve was 634K but that advertised at 500K to 550K. On the auction day I didn’t get even 550K bid. It was unsold. That’s not the problem. Problem is when I gave my house to other Realestate agent, people were quoting Maximum 550K because that’s what it was advertised few weeks ago. Not a honest business
Marie O'Flaherty from Ray White IMS is an asset to the company and to her office. She is at all times professional easy to deal with and has exceptional customer service friendly shows huge amounts of compassion and comes highly recommended by myself and my 3 kids to have as a property manager.
Marie went above and beyond and exceeded all my expectations for my move to my new rental. She was able to move my move in date due to personal reasons promptly and nothing was ever too much of a hassle for her. She responded promptly to all emails and...
We recently sold our house with Sebastian Rello of Ray White Glenroy. What could have been a stressful time was made easier knowing that Sebastian and his team were looking after us and were always very professional.
We were kept up to date and informed the whole way through the process.
Our Auctioneer on the day, Matt along with Sebastian and the team did such an amazing job and we are grateful to them for all their hard work.
I highly recommend selling your home with the professional at Ray White Glenroy.
I really want to give a good review here but the lack of professionalism and how the agents want to have a go both ways buying and selling irks me, it is always a good time to buy and always a good time to sell and whatever makes them the most in fees is what goes ahead. I feel like I am just being strung along..
Best Service and after sale support
My family and I were so so lucky to have met Hayley from Ray White Coast Edge at Wyong. We had many lows with our financial process, but were unbelievably lucky that Hayley has the patients of a saint, and the vendor did too. She was amazing through the many months of waiting and always kind and polite. Hayley supports us with any questions we may have, or help we need, and this is after the sale of the land we purchased. She always say's that we can ask her for advice or help with anything
Like how lucky we have been to have her on this journey with us through all the highs and lows. We could always count on Hayley. Anyone who is buying would be lucky to have her.
Celina Ray white Hoppers Crossing
I totally recommend Celina from Raywhite Hoppers Crossing. She is fully professional and patient in her work. Probably the best agent I have ever dealt with, prompt in her responses and follows through quickly and thoroughly with an incredibly professional set of values. Me and my husband were struggling for a leasing property and she makes that easy for us and we are so happy with her kind and humble behavior. This is my first time ever writing a review for anyone or anything cause she deserves the praise. Appreciate your work!
Just wanted to ...
Buying a property through them is very stressful! I would give 1 star if it wasn’t for a friend who helped us look for the house we want! Good if you’re the one selling but if you are the purchaser it’s a bit complicated plus checking the property before settlement is stressful, Raywhite would send the agent that don’t have idea with the property and if you have questions you couldn’t get the good answers. You won’t have choice but to buy the property. Bought a near new Townhouse and sink is leaking, didn’t know that before purchasing the house!
Worst property managers! They released our private information without our consent
By far the worst tenancy experience we ever had during our lease period. The property they managed and we resided in had multiple issues from gas leaks (safety concern) to holes in walls. Took months for them to get them sorted and only after we contacted the landlord directly. But that isn’t the worst bit.
They decided to release all of our personal information used for tenancy background check (birth certificates, payslips, employment history) to third parties without our consent or even knowledge. And currently they handed over the lease to...another company comprising of mobile agents and no office without telling us! Reading through below reviews. It appears I am not only one with poor renting experience. My word of advice if you value your privacy and want to get a decent rental suitable for human residence. Do not use these guys.
Ray White Woollahara - poor buying experience.
We were looking to buy an investment property through this agency and carried out an inspection and all set to go to the auction. Received the contract and asked for a building report and was emailed a brochure for ''Jims Building Reports'' (!!!) where I could pay $300 for a report. The agent did not even have a business card at the inspection and did not seem very interested at all. Didn't even ask if I had something to sell.
The day of the auction we received an email saying that the property had been sold. Unbelievable. No contact from the ...agent. No question as to what price they were looking at and where I stood at that level. Nothing. These agents don't realise that when they treat potential purchasers like this they ensure that they will never ever use them to sell a property. Of course they don't care, they get a sale and get their exorbitant commission. They effectively ensured that I would never use them to sell and if I was buying I wouldn't trust them. Well done guys.
Questions & Answers
why is Ray White fineing tenants $20 dollars per day when late with rent? How is it legal to use up a tenants two weeks in advance rent in late fees.
i was two weeks in advance, missed one week leaving one week in advance, did a deal with Ray White OakFlats to pay extra $50 per week to catch up, Ray White OakFlats decided to impose a $20 per day fine for every day we were behind thus chewing up my one week in advance, then have the hide to say we owe them two weeks rent now, how is this fair trading.
Ray White C.Ray White
I will look into this for you.
Do you have a contact number I can reach you on?
Why do Ray White staff (multiple of their staff) treat people that call them like jerks?
Looking forward to Angus's reply (I found this site by googling his phone number)
I’m new to the Aussie world just moved from the uk. I have viewed a property today and I have been given an application form how do I send this back to put my name in for the property?
Ray White C.Ray White
If you would like to call me on 0488 074 228 i would be more than happy to assist you.
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