Happily matched the price of an interstate competitor.
Yesterday we went into Rays Waurn Ponds to purchase some Campfire saucepans and skillet. They were exactly what we were after with removable handles for easy storage. On arriving home we realised we had been over charged at the register and then my wife found the same products online at an interstate store for two thirds the cost. Back into Rays we went and the staff happily refunded our money and then matched the price of their interstate competitor.
Went into Ray's Ballarat on 16/5/16 to purchase a 20 metre, 15 amp extension lead for my caravan. Had what I wanted however it was $16.00 dollars dearer than Bunnings. Guess where I purchased it.
Fantastic Experience at Ray's Outdoors
I visited Ray's Outdoors Nunawading last Sunday, Mothers Day. I was approached in a friendly manner by Brad the manager of this store who subsequently helped me to purchase a pair of Merrell walking shoes for myself which were on special for Mothers Day, a pair to take home for my husband which I could bring back if not right & a rain jacket, also on special. On getting to the check-out he told me my husband's shoes were discounted by $100! All in all a very worthwhile visit to Ray's which has recently undergone a big refurbishment & looks fabulous. My husband was delighted with his new walking shoes which are the best he's ever worn.
A big thumbs up for Ray's Nunawading Vic.
Poor range of brands
Where did all the good quality brands go? And what you do have is very limited. Sad to see as these stores used to be fun to walk into and shop.
Bye bye rays outdoors
Won't go there again
We went to Mandurah Rays Outdoor store whilst visiting from the country. We were treated rudely when we queried ticketed discounted prices to the actual total of purchases at the checkout. He snatched the discount tickets off the shelf and said they shouldn't be on there. He begrudgingly honoured it and made us feel he was doing us a favour! Rude service and very condescending. You lost our custom. We always buy camping and hiking gear clothes etc when visiting the city.
A rude and dominating Manager, pushing an unacceptable Customer & Returns policy in breach of Consu
I will never, ever, do business with these people again. Some time ago I was refused a refund after being told by the Sales Staff member if the size of the item I was buying for my wife would not fit, I could get a refund no problem. When I returned it, as it did not fit her, they refused a refund and said "Credit Only". When I would not accept that for the above reason, a rude and dominating Manager came and ordered me out of the Nunawading Store! As a National Marketing Director with 50 years of shopping I have never been treated in such an unprofessional, pathetic and demeaning manner, and the staff also seemed intimidated by this arbitrary individual.
Wrong item posted. Terrible communication
I have been sent a gas stove instead of a camp kitchen. The invoice clearly shows that they have sent the wrong item. I've sent four emails and rang several times only to be told someone will contact me. Very very poor service and communication. I have never ever had any issues with dealing with anyone else online. Will never buy again.
Online Order Debacle.
Ordered a kayak seat/backrest through Rays Online service for collection at Mandurah WA store. Wait a few days, no call to say come and collect, so go in store to check. Find that computer showed stock, but stock was not there. Leave it with us. Few more days, check again. Having trouble finding one, eventually locate one at another branch and it will be courier delivered to my home. Next day, ask store to have delivered to store as not certain will be home some days following week when should arrive. Store respond that they will notify Midland...immediately. Another week goes by, no call so go into store to check. Store interpreted that I would be away all week, and somehow the transfer did not occur. Check Midland again, no stock.Will chase one up. Online service email an apology, but no information as to when I might get my item. Store then locate one in Kalgoorlie WA, be a couple of working days for transfer. I suggest they might get one from BCF (sister store around the corner) A week later, discover from online data, Kalgoorlie have played ducks and drakes with the order.Contact online dept, to find Houston, we have a problem, the item has disappeared into cyber space. Get phone call from store saying my item will be available for pick up in a few hours time, guess what, they got one from BCF around the corner, and three weeks to the day, I got my seat. Seems like the online dept, and store staff all have a left hand and a right hand, but don't know which is which. Oh, by the way, Rays Rewards only apply to full priced items, sometimes.
Don't buy online.
I purchased socks online. After 12 phone calls over a period of 6 months they finally arrived with no apology or anything. Will never purchase from them again. No service and no explanations.
- Ray's Outdoors
Online Misleading Prices
Rays Outdoors have 4wd mattresses advertised for $100 for a double and $120 for a queen. The issue is that the queen states "only available in stores" but when you go in store to buy one they are closer to $200. If you try to buy the doubles online you get charge an exorbitant "handling fee" even when you are picking up in store. I was going to order 2 of the doubles but the handling feeds were going to be $158. I have tried contacting Rays multiple times about this issue but they don't seem to care at all. After my initial complaint about the ...handling charges they asked for more details on the products I was buy (which I gave them) and I have not heard back from them since. I have tried contacting them 2 more times but still have had no response. Fair to say that I won't be using this company again!
- Ray's Outdoors
No stars for this one
Worse online experience, I've received overseas orders quicker than this, the worse thing is the lack of communication. Shopping in a Ray store is brilliant just not online!!!!! I'll probably think twice before I enter their store now too. I'll stick to Kathmandu at least I know what I'm getting the online and store experience match and flows seamlessly, I've also received emails if they don't have the correct size or colour, super quick service.
Still waiting for my 3rd item from Rays online store, now this leads me to my question, "why wo...uld I go back and use this online service when it takes twice as long?" Now these items were only available online so if there was a great sale which I jumped on then of course you are going to order online. I wrote their customer service department but no response apart from another email about my order being shipped which arrived today...well part of it. The delivery guy just threw the box on the front porch rang the bell and ran off, I know this because we have camera's and I saw him. Our Auspost guy rings and waits or places it on the porch but he never throws our packages, this is the most terrible service and they've lost this customer and future ones through word of mouth, they have obviously not made the online transition as well as most and their customer service department and delivery service leaves much to be desired.
Got totally ripped off buying a portable stove another store had the product for half the price I went to return it and staff were extremely rude and told me I couldn't return it even though I had a receipt and it wasn't used will never purchase from them again
Today I went to Campbelltown Rays Outdoors and purchased a few items them I checked the receipt, I believed I was overcharge for an item went and check the ticket and it was $20.00 less than I payed, asked for assistance and was told this was not the product. It was the only product stacked under the ticket. I was made to feel I made the mistake by the manager [name removed]. This is false advertising displaying a ticket on an item not on sale. Not happy Jan!!
Best camping shop
I've always shopped at Rays Outdoors in the Kalgoorlie store and the Perth Cannington store and they're as equally as good as each other. I always get customer help really quickly. I returned a tent about a year ago because of change of mind, they returned me the $ not a problem. I also like the Rays loyalty card. Great shop.
Had enough of being ignored by bcf and umhauers because I'm a woman, both the male and female staff at rays pay equal attention to all customers! Rewards card is excellent value, just wish the credit lasted longer, at least a year, if not indefinitely, so you can save it up for Christmas time! Most recently Joseph helped me with a tent and Cate helped me with a waeco fridge and then used my credit towards my bag the next day. Always a pleasure at Rays Warrnambool! Top job.
- Ray's Outdoors
Do Not Order Online!!
Agree with Jimmy, same thing happened to me. Ordered online, charged $11.95 freight, only rec'd one item. NO contact until 2 weeks after order I emailed them, no stock processing refund. Already rec'd email asking me to review the products. THANKS for telling me!! Will be putting in complaint as want freight $$ back too!!
do not order online
I ordered products online confirms your order they take your money but you wont get your goods and when you speak to them two weeks later they havnt even looked at your order cause theres no stock! But they will keep taking your money. Still waiting for refunds and missings goods. The worst online shopping eva!!
Very poor customer service
I went into the Ballarat store for the first time on Saturday in the hope of buying some shoes and travel clothing to take overseas. I spent 40 minutes in the store waiting for assistance as I was unable to find what I was looking for but was totally ignored by the staff. I went to approach an older female staff member who clearly saw that I needed assistance and she ducked into a room out the back (near the shoes) and never returned! I like to support local businesses but eventually gave up waiting and bought my gear elsewhere... Very poor service..
Out of stock
Bought a BBQ on special, purchase confirmation came through. Bought a new table from another store for my new BBQ. Rays Outdoors contacted me the day after stating that there are none of the BBQs left that i ordered. Offered me completely different sized replacements without understanding that i had already bought a new table.
We have been to the modbury store three times..the first time we had very poor customer service and didn't buy anything. .on the second.after finally finding someone who was slightly intersted in helping only because we cornered her and she couldn't get away she had no product knowledge and was completely disinterested. .we purchased but only the catalogue item. .the third time we went in because we saw a product in a catalogue and wanted to purchase two other products but had to wait for several minutes for the 3 staff member to finish their personal conversation before they would bother with any of the people standing in line for service
shocking service rays online is the home brand service of BCF
Bought a tent went home changed my mind took it back two days latter over the phone they told me yeah bring it back. got there they made a big deal about it refused to refund it, they claim staff member made a mistake. Yes Australian law say you can't return a product. But smart business say's you do it is like holding a customer to ransom. All you get is bad feedback and negative review online. It looks like rays online are having a poor attempt at doing business trading online at ebay. They are hopeless it seems like they are another business owed by BFC to cheaply take some market share.
Beware when purchasing goods as their return policy excludes "change of mind", you may be offered a store credit to be used within 30 days, check out their policy, I bought a product because they were sold out of the advertised product,
Lousy customer experience
New tent .. used once, lost pole joiners. Visited store three times 60km round journey each time trying to get replacements. I can-not be the first nitwit to lose them. All kind of excuses, including why not go to Bunnings, as if Bunnings is a tent store. Excuses continued ... fact is they do not appear to back up their products with spares, nor do they appear to have anybody in the store empowered to resolve. Their website feedback path brought similar vague excuses. For future happiness I will not be buying anything from them again.
poor customer service.
Have been in the moonah store for approximately 30 minutes waiting for my boyfriend to pick out work boots. The young staff have looked at us funny several times. That's about it. How about a hello..?
Fantastic Value and service
Clearly marked items at the Enfield store and friendly customer service.Rays rewards card is also another way to make savings.Very impressed.
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