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Ray's Outdoors
2.2 from 64 reviews · View Statistics
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Reviews

2.2
64 reviews
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    Tagged on shelf special for hiking boots at 114 then scanned at 225. Sales assistant then virtually

    published

    Very very poor customer service. Accused of changing special tags. And she still had the nerve to sell me the boots. Btw tag was for the product I wished to purchase. It is not the customers fault if products are not tagged correctly

    Giving up on getting refunded for faulty product

    published

    It's been months emailing backwards and forwards asking for a post paid bag to be sent so I can return a faulty camping light that failed me on the first use. It cost me lots of money as I lost market sales due to my gazeebo being in darkness and still it's not resolved.
    Won't buy from them again

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    0.0
    (1,234)
    Mark M.
    Mark M.AU
    • 77 reviews
    • 23 likes

    RaysOutDoors review

    published

    I got an air mattress from RaysOutDoors online and when I got it and inflated it had a defect with the air mattress not happy. Not going to buy from there again and delivery was slow.

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    Bill R
    Bill RGreater Melbourne (Metropolitan), VIC
    • 47 reviews
    • 38 likes

    An example of a poor Aussie retail service standard

    published
    Tom
    TomGreater Melbourne (Outer), VIC
    • 5 reviews
    • 6 likes

    Unhelpful staff

    published

    Went into Ray's Ballarat on 16/5/16 to purchase a 20 metre, 15 amp extension lead for my caravan. Had what I wanted however it was $16.00 dollars dearer than Bunnings. Guess where I purchased it.

    darl
    darl
    • 2 reviews
    • 3 likes

    Won't go there again

    published

    We went to Mandurah Rays Outdoor store whilst visiting from the country. We were treated rudely when we queried ticketed discounted prices to the actual total of purchases at the checkout. He snatched the discount tickets off the shelf and said they shouldn't be on there. He begrudgingly honoured it and made us feel he was doing us a favour! Rude service and very condescending. You lost our custom. We always buy camping and hiking gear clothes etc when visiting the city.

    misterbee
    misterbeePeel, WA
    • 3 reviews

    Online Order Debacle.

    published
    Lisaho
    LisahoBallarat

    Very poor customer service

    published

    I went into the Ballarat store for the first time on Saturday in the hope of buying some shoes and travel clothing to take overseas. I spent 40 minutes in the store waiting for assistance as I was unable to find what I was looking for but was totally ignored by the staff. I went to approach an older female staff member who clearly saw that I needed assistance and she ducked into a room out the back (near the shoes) and never returned! I like to support local businesses but eventually gave up waiting and bought my gear elsewhere... Very poor service..

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    0.0
    (1,234)
    Peter
    PeterBendigo Vic

    Gift cards

    published

    My son purchased gift cards for us & 2 sisters as presents for Christmas ($400 total). Went to use on Boxing day sales, could not get any discount. It appears by supporting the store & using gift cards, recipients are to pay full price for goods. Sent a message of complaint to their on line customer service to receive a very bland reply about how we had helped them give better service in the future ([censored word removed]). Will use cards and not go back, Anaconda have a much more varied range. Cash supplied 2 days before Christmas (in exchange for cards) is not as good as cash supplied as a present to be used wherever you like. Company policy does not encourage return business.

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    Ray's Outdoors

    Details

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    Ray's Outdoors Online store
    • Discontinued

    Ray's Outdoors Online store

    1.0
    (1)
    Ray's Outdoors Physical store
    • Discontinued

    Ray's Outdoors Physical store

    No reviews yet
    CategoryOnline Shops and Camping ShopsPhysical Shops and Camping Shops
    Replaced byMacpacMacpac
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