- Ray's Outdoors
Reliable postage, great customer service, good product and price.
Bought a down jacket from Rays website for my sister as a gift. It fits perfectly with enough room underneath for a jumper. Bought the size 8 in Red and she is a size 8 Australian, fits perfectly. Looks great on her, doesn't make her look like a Michelin man, and is very comfy. Postage time and reliability was good, and it arrived in great condition. Customer service for advice from both online and instore was fantastic.
September 18th 2018 Update: 10 Star Service, great products and prices!
As I have trouble finding shoes or boots wide e...nough at the front, I rang the Enfield store first before purchasing online. Anita of Rays at the Enfield store was great, she was happy to measure the insole of a pair of Ahnu hiking shoes for me and advise on the sizing, so friendly and helpful! I also later rang customer service about my Rays member credits, and Amy was fantastic in her friendliness and was extremely helpful. And! The boots arrived at my door the next day! They fit perfectly, and look and feel great. This is my second purchase from Rays Outdoors, and I couldn't be happier with how they made me feel like a valued customer, and provided very good quality items at a great price. 10 Stars to Rays Outdoors staff.
Love the service.
The service is second to none. I recently received a 20.00 rewards bonus just for being a customer. Who else does that. I bought a Columbia t-shirt with it and after discounts it cost me 1.75 in cash and then bought a discounted Outrak long sleeve t-shirt with zip up neck for 14 .50. Its an excellent shop with excellent products and i would always shop here over anaconda or bcf.
- Ray's Outdoors
Excellent On-Line Company
I purchased a Wanderer Gazebo on line and they sent me another brand and the zipper broke immediately on the cover. I found their customer service excellent. All the ladies who answer the phones there are super helpful. Unfortunately there was quite a bit of going back and forth and the final outcome took some time. However, as mentioned earlier their customer service couldn’t be more helpful. I finally received the Gazebo I ordered and all is good. I received an email from PayPal to say that Rays Outdoors had refunded the cost of the Gazebo. I...phoned Rays Outdoors to let them know of the mistake and they told me it was a goodwill gesture as I was mucked around a bit. How’s that for customer service. I would definitely recommend this company and would purchase from them again.
We recently went to Rays outdoors to purchase our first family tent. We had no idea what we were looking at and what would suit us. As soon as we walked we were greeted and asked if we needed help. The employee then spent the next hour with us showing us all the things we NEED and then extras that would HELP. We weren’t pushed into anything and felt no pressure at all to purchase anything. We came back a few days later after being told it would be on sale in a few days and purchased everything at once. Great service. Hoppers crossing store definately recommend
Late post - Castle hill closing down sale
Great sales when Castle hill - Rays outdoors was closing down. I was so sad for them as I always use to buy gas cans and other camping gear cheap from these guys. I hope the one at camperdown is equally as good
Fast on-line Postage
Ordered a jacket on-line and received it in two days!
Good quality rain jacket - exactly as described, would definately order on-line again
Superfast postage - Very Happy!
Peter Kirsty and Bernard were very professional and helpful. They answered my queries and were Informed too!! I will be back. Great service !!
Camperdown store, Parramatta Rd Sydney NSW
We had such a huge bad customer service experience at Anaconda Moore Park we were really hoping for an alternative shop for camping gear. So we decided to drive a little further to Ray's and we're glad that we did! Customer service was excellent, really helpful. We were asked twice if we needed help with the tents! And when we were assisted the guy was so helpful, took time to answer my "amateur" questions, without belittleling me in anyway. There were quite a few options for a standard family of four tent that was under $200 (anaconda had one!...) and the tents on display were quite extensive which was super helpful. All in all definitely recommend, the price is WAY better than anaconda and the staff were much more helpful and knowledgable. They have slightly less clothing stock but they still have all the essentials.
I rang Ray's Outdoor's at Bendigo to see if they had a pair of Merrell shoes.
They had one pair in stock & I received a text message letting me know that the item is being transferred to a Ray's Outdoor's closer to where I live.
A huge "thank you" to Crystal for over the phone customer service.
Happily matched the price of an interstate competitor.
Yesterday we went into Rays Waurn Ponds to purchase some Campfire saucepans and skillet. They were exactly what we were after with removable handles for easy storage. On arriving home we realised we had been over charged at the register and then my wife found the same products online at an interstate store for two thirds the cost. Back into Rays we went and the staff happily refunded our money and then matched the price of their interstate competitor.
Fantastic Experience at Ray's Outdoors
I visited Ray's Outdoors Nunawading last Sunday, Mothers Day. I was approached in a friendly manner by Brad the manager of this store who subsequently helped me to purchase a pair of Merrell walking shoes for myself which were on special for Mothers Day, a pair to take home for my husband which I could bring back if not right & a rain jacket, also on special. On getting to the check-out he told me my husband's shoes were discounted by $100! All in all a very worthwhile visit to Ray's which has recently undergone a big refurbishment & looks fabulous. My husband was delighted with his new walking shoes which are the best he's ever worn.
A big thumbs up for Ray's Nunawading Vic.
Best camping shop
I've always shopped at Rays Outdoors in the Kalgoorlie store and the Perth Cannington store and they're as equally as good as each other. I always get customer help really quickly. I returned a tent about a year ago because of change of mind, they returned me the $ not a problem. I also like the Rays loyalty card. Great shop.
Had enough of being ignored by bcf and umhauers because I'm a woman, both the male and female staff at rays pay equal attention to all customers! Rewards card is excellent value, just wish the credit lasted longer, at least a year, if not indefinitely, so you can save it up for Christmas time! Most recently Joseph helped me with a tent and Cate helped me with a waeco fridge and then used my credit towards my bag the next day. Always a pleasure at Rays Warrnambool! Top job.
Fantastic Value and service
Clearly marked items at the Enfield store and friendly customer service.Rays rewards card is also another way to make savings.Very impressed.
Friendly helpful staff
This afternoon I visited the Warrnambool store to get information for a friend. The assistant showed me to the items and provided advice about the various models. I asked if the had brochures and at the counter the cashier downloaded and printed the material. A joy to visit the store.
Knowledge and helpful cheerful staff
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