We have detected a number of positive reviews for this listing which we suspect have been falsely generated and have the potential to mislead consumers.
ProductReview.com.au takes a zero tolerance approach to any fake reviews and have removed these reviews accordingly.
Reviewer Photos & Videos
I placed an order and like many reviews, I received an email saying the products were out of stock and asking if I’d like a refund or to wait. I had a number of interactions and on their part the response was always within hours and I received a refund. Happy with service.
This is not a genuine business
After my order, it always processing. After waiting for a very long time when I followed up my order, it initially says "just dispatched", but a few weeks later, when I still not receiving the tracking info and follow up again (their website "contact us" not working), it says no product. This is not a genuine business.
Do not order from them
You have to follow up constantly. Order a product online only to be told not available, but will send alternative. Have to follow up again, no delivery or estimated delivery date. Told goods now damaged and further delayed. Under no circumstances - order for them when you need a health product urgently. Avoid at all costs - do not bother at all!!!!!
Has been three months since ordering...
I order a product from their online store 11 Jan 2021, I received an email on 12 Jan 2021 stating that they did not have the product available and were waiting on suppliers and asked me if i wanted to wait for next delivery, refund, or get a similar product instead (See attached email). On the 17 March 2021 i finally came full circle on this, check in to see if it had arrived, no luck. I sent an email asking for a refund of the outstanding product to (firstname.lastname@example.org). They responded the following day by giving me a full refund.... Overall i am disappointed by the experience as i am comparing it with the speed of amazon, and had i forgotten about my order, they would have effectively kept the $247. I am not sure what would have happened had their suppliers never supplied them with the product i purchased??? They responded promptly and acted quickly when prompted, so their support in this respect was a plus. If you are having issues with this company, and they haven't delivered their product and havent refunding after asking for this, i suggest you go here: https://www.accc.gov.au/consumers/sales-delivery/non-delivery-of-products-services
Products are Cheap. Customer service is Good
I have ordered few products from these store, first they were available, and i got a mail that they are out of stock. I was informed through mail whether should i wait or replace the products. I opted to wait because the products are cheap than other stores. I was kept well informed about my order. I bought four of them and got good bargain. Will definitely buy it again.
Never Deliver and No Updates
Made a purchase in the start of Sept 2020 and got told 2 weeks after order that there was a delay but I would get it soon. Followed up a 2nd time and still they were unable to provide an ETA. Have requested a refund now that its been 3 months without delivery or further update from them.
Do not deliver product
Paid $78 and did not receive product. No answer on emails and phone number will not answer. I am unable to contact this company
Never use this company
Never received item and they will not give me a refund after contacting several times to try and get my money back
Out of stock and no refund
Unfortunately whilst the emails from this company were polite and helpful, one year on I still haven't received products or a refund as requested and promised. Disappointing.
Best Price, But Need to Improve in Delivery Time
This website is very easy to navigate and has a wide range of products. The products which I ordered needed to be delivered within 5 days, but were delivered taking more than a week's time. In this Covid situation I can't complaint on delivery time. But the prices were much lower than I had expected.The item was Packed well. Quality product. Will shop here again."
slow to refund for products out of stock
It has been several months since being told they were out of stock. They offered a refund but this took reminders and several months and emails for any action. They did finally refund but it was a strange process
Good Prices and Fast Shipping.
I have purchased few body care products, one of which was out of stock. They contacted me saying that as the product is out of stock, shall i need a refund for the product or to wait until it is back. I opted for a refund and said that I need the rest of the products ASAP.They processed everything quickly. Finally i have received my products safe and very neatly packed. I prefer buying again from this store.
Fraudulent - stay away from these guys!
My experience is a carbon copy of the previous reviews... the same excuses, out of stock, our processing team is reviewing your order etc. I should have read the previous reviews - lesson learnt.
I was scammed. Money taken, no products
I ordered in March and never received my products. Looking at others reviews, unfortunately it looks like I’ve been scammed. Avoid at all cost!!! I didn’t do my research as the site looked ok.
Fell for the same scam, exact same story as all other reviews - product went out of stock just before shipping. 3 months later products never received. I have submitted paypal dispute - thank goodness they upped the dispute window from 45 to 180 days! I feel sick knowing that they have all my personal details from my shipping information. AVOID!!!
Unethical company - wish I’d seen these reviews before I purchased
I purchased goods in December 2019. My story is the same as other reviews: out of stock; would I like to wait or get a refund; I opted to wait. They we oh so polite. April 2020 I followed up, send an email with all details through their website, no response. They win this small battle, but will not win the war! ACCC will be notified about this one.
Beware!! Do NOT order from them!!
I placed an order for some gluten free products via RCH Natural Products. A day or two after I placed my ordered I got an email saying they are actually out of stock and asked would I like a refund or would I prefer to wait until stock comes in? I requested a refund which they said they would process but to wait a few days for the accounts department to process.
A couple of weeks went by with no refund so I contacted them again, they apologised and said there seemed to be an issue processing the refund and they would process it again. Then th...is happened again and again for the next 6 weeks. I would contact asking where the refund was and they would come up with some excuse.. there was an error, the terminal Code was wrong (I paid via PayPal), or some other excuse. They delays and excuses were on repeat. I was about to put a dispute in via PayPal and suddenly my money was refunded! I wish I had looked up reviews of this company as it appears that this is very typical of the experience someone has when they place an order with them. BEWARE! DO NOT ORDER FROM THEM!!!
BEWARE - do not buy from
As per all the other reviews, my story is exactly the same! Pity I didn't check them out before I purchased.
Bought several products in March, all suddenly "gone out of stock".... seller ensured me it would only be 2-3 weeks before new stock arrived (coronavirus delays) so I waited.... & waited... contacted them late April & again mid May (products showing "in stock" on website) nope.... no stock. Requested refund - they agreed but come June, still nothing.
I emailed AGAIN a few days ago "issue my refund immediately or further action will be taken" Refunded the next day, seems I was lucky!
I have reported them to ACCC & suggest anyone else conned by them does so as well.
Order was placed early March and paid for via credit card. We were then informed our order was out of stock and we would receive a refund. When it was not forthcoming we began following up. During the course of the emailing back and forth we were even sent a photo of a "bank transaction" of the refund with no receipt number. As if. Followed up some more whilst trying to remain polite and have only just today actually received the refund into our account. We were lucky compared to others. Suspect this company is actually a one man band and scamming is the aim.
Do not buy from this store.very dishonest.Had no stock from day one.But still took my money.Took 3weeks for my money. It took a lot of work to get my money back.
Questions & Answers
Has this company gone into liquidation. My order was August 2020, they emailed saying no supply yet, nothing since. I spent $122.13. Why is their site now pretending that our emails are spam
I don't know. They always use the same excuse to charge and keep our money. I have told them to refund my money asap and am waiting for my money now.
I finally had a reply and they said they would refund my money. I had to use original order email and hit REPLY on that to contact them as nothing else on their website worked. I guess it's wait and see.
Rch if you are a real company why don’t you have an address or phone number? Why are all your positive reviews from fake accounts with no other reviews? Why are you pretending to sell medical supplies in a health crisis?
When are you going to come clean and admit your a scam
I fell for the scam. Reported them but when will they be taken down from internet
They are from India.
Please report their website to ACCC
Report website as phishing scam to google
Report their sock puppet empty social media accounts on Facebook LinkedIn etc so they are removed
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.