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RCH Natural Products

RCH Natural Products

3.7 from 123 reviews

Reviews

(77)
(6)
(1)
(1)
(38)
  • Product Quality
    3.8 (28)
  • Return Claim MadeYes (3) · No (22)
  • Shipping
    3.5 (15)
HappyCustomer

HappyCustomerSydney, NSW

  • 20 reviews
  • Verified customer

I think a scam

published

They take your order and a week later tell you no stock and then you don’t get the refund. They send dodgy emails. Sadly I think we have been scammed. When you follow up for your money they send a template saying please give me your bank details. Dodgy! It’s Indian based not Australian based. Shame on Australian Gov and border control for not closing these cruel conmen down.

Product Quality
Shipping
Return Claim MadeNo
Karina

KarinaNorth West, QLD

  • 3 reviews
  • Verified customer

Scam Artists! Buyer beware!

published

Do not buy from this company! After order was placed was advised there was no stock. Emails back and forth and suddenly there is stock and it will be sent the next day. Wait two weeks nothing arrives, ask for tracking number and am advised they will look into it. Finally read the reviews to see this is common for them. Put a PayPal dispute in and money is refunded. Total scam artists!!

Product Quality
Shipping
Return Claim MadeNo
Alisa M.

Alisa M.Sydney, NSW

  • Verified customer

got the order after waiting for 3 weeks

published

Waited for a product nearly 3 weeks ordered by my sister. i thought its worth waiting. when i am tired of waiting and asked for refund, then they came back and told that they got stock. at last somehow i got the order. not happy waiting for such long but happy to see that they are genuine which i thought otherwise.

Product Quality
Shipping
Return Claim MadeNo
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James Travers-Murison

James Travers-MurisonMid North Coast, NSW

  • Verified customer

Sell stuff that is out of production

published

Sold witchhazel toner which was no longer in production and they had no stock then tried to justify it and not refund by saying they'd try to purchase it elsewhere. Still seem to be offering the product which doesn't exist anymore.

Return Claim MadeYes
Lauren L.

Lauren L.Metropolitan Adelaide, SA

  • Verified customer

SCAM and fake reviews

published

Waiting for products Ince August 2019, asked for a refund. Still nothing. I've spoken to the same [name removed] that everyone else has. How do we get this site shut down??

Product Quality
Shipping
Return Claim MadeNo
PMD

PMDSouth East Queensland, QLD

  • Verified customer

Do not buy from - scam

published

As stated by other reviewers, no refund provided for non delivery of ordered product. Just reported them to PayPal in the hope I will get money back somehow after multiple email attempts directly with their ‘order’ department. Their only response was to request bank details rather than refund through PayPal which I refused and from the other reviews, this seems to be their standard scam operation.

Product Quality
Return Claim MadeNo
jae p.

jae p.Metropolitan Adelaide, SA

  • Verified customer

Quality products and quick delivery!

published

RCh has wide range of products and arrived quickly. I have been using products from their site like from 2 years and I have never been disappointed with the quality or the delivery. happy to be their customer for many more years.

Product Quality
Shipping
Return Claim MadeNo
Ros

Ros

  • 2 reviews
  • Verified customer

Scam Merchants

published

My order could not be filled. Then they hedged about returning my payment. They tried to get my bank account details instead of repaying through PayPal. PayPal sorted them out quickly.

GRS

GRS

  • 2 reviews
  • 1 like
  • Verified customer

Scary Scam. Do not ever buy off this website.

published

You will never receive any of the products that you order.
Don't go near this website.
It is a total scam. They will take your money and more.
And all the good ratings on here are part of the dodgy setup and are not real.

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Aline Cohen

Aline CohenPeel, WA

  • 2 reviews
  • Verified customer

Do not use this company.

published

Similar experience as described by other users. After placing and order early August 19 I was advised a few days later that they had ran out of stock and were looking at a few weeks delay before restocking. I was offered a refund or a later shipment, which I initially agreed with. I recontacted them mid September and was told that they had trouble getting the products I ordered and was again offered a refund which I then requested. This has not occured weeks later and they do no answer my emails anymore. Also, to note that within 48h of placing my order, fraudulent activity took place on the card I had used...

Product Quality
Shipping
Return Claim MadeNo
Peter

PeterGreater Melbourne (Outer), VIC

  • Verified customer

DO NOT use this company.

published

We Placed online order and and after paying via credit card and then clearing our funds we were notified by email and was advised that they were out of stock and they would issue a refund.
Multiple emails exchanged. They always said that it was the accounts team looking into providing a refund...No refund provided. Have now unfortunately forwarded the complaint to consumer affairs.
I would highly think that it is highly probable that previous reviews are false. Would never use them or recommend them by any means

Shipping
Return Claim MadeNo
  • Verified customer

Do Not Trust This Company Poor Service And Communication

published
Colin

ColinMetropolitan Adelaide, SA

  • Verified customer

3 months from placing order. No intention to update customers. Refund requested month ago still no transfer. Terrible

published

No info on product delivery.
No refund made.
Terrible customer service
Will Never order again
3 months from placing order. No intention to update customers. Refund requested month ago still no transfer. Terrible service

  • Verified customer

A small store but performing its duties really well

published

A small store but performing its duties really well. I always get prompt and timely service. This natural product store has been from a long time now. I am a regular buyer here.

Return Claim MadeNo
  • Verified customer

Good varieties

published

Once you visit this site, you will be mesmerized to find such a huge variety of natural product options. Also, you will find alternate options which are equally good. other factors such as customer support, delivery service and quality of products -All thumbs up from my side.

Return Claim MadeNo
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  • Verified customer

Using colloidal silver since 1 year

published

We have been using colloidal silver since 1 year and this is the first time I ordered with RCH natural products. Its tightly packed and the speed with which we received our order was excellent. I will recommend this store to my friends for sure.

Return Claim MadeNo
  • Verified customer

happy with the purchase

published

I went online searching for a Home need Products that is very hard to find online, Got a decent discount in RCH and timely delivery. happy with the purchase. thanks!!!

Product Quality
Shipping
  • Verified customer

Do not use this site, it is a scam

published

I didn't get a confirmation email for my order so I queried it. After 2 days they came back to me and told me they were waiting on stock and when it didn't come in their supplier told them it would be 3-4 weeks and I could either, wait or order something else or get a full refund.
I then reviewed the company on Google and found quite a few other people had had the same response to their orders and no refunds were given.

Return Claim MadeYes
  • Verified customer

fast response from support

published

Very Fast response from Customer Support. Actually I had an issue for my order and they responded immediately and solved it, I am definitely going to continue Placing orders. Best site so far.Thanks RCH..

Return Claim MadeNo
  • Verified customer

I felt happy being on RCH site..

published

I felt happy being on RCH site.. looking at the collection of all the natural products at one place is so comfortable for someone like me..who is busy all the day. i ordered twice in rch.. lot of products which I need at home including laundry items.. received them in 4-5 days. happy ordering with them. placed another order this month and waiting for delivery!

Return Claim MadeNo
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Questions & Answers

Mark

Markasked

When are you going to come clean and admit your a scam

2 answers
HappyCustomer
HappyCustomer

I fell for the scam. Reported them but when will they be taken down from internet

HappyCustomer
HappyCustomer

They are from India.

Berocca

Beroccaasked

After having a bad experience with your company - item order was apparently out of stock and was offered refund which never came, I found this review site.

There are LOTs of bad reviews, most with the same theme that you never despatch items and don’t give refunds.

My question is - why are ALL of your positive reviews from people who have only published ONE review, it appears that these are all fake reviews made by your company. Is this the case?

No answers
Nerida

Neridaasked

Just read your reviews and a little concerned with regard to my order RC 37849 collide silver x 2 concerned I will get same message Out of stock please contact me on email and let me this is not the case or I will need to cancel and get my refund (better be original collide silver) Thanks when will I expect delivery? Nerida

1 answer
Berocca
Berocca

Did you get your reply in the end? It appears that everyone has had the same experience and this is just a scam website. All of their positive reviews look fake.

I suggest reporting to PayPal, consumer affairs and ACCC. Good luck!

Get an answer from our members and RCH Natural Products representatives

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