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Real Funeral Insurance
4.7 from 585 reviews · View Statistics
See the Best Funeral Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.7 (344)
  • Transparency
    4.9 (265)
  • Customer Service
    5.0 (345)
  • Claim Resolution Time
    • <1 week (19)
    • 1-2 weeks (2)
    • 2-4 weeks (1)
    • 3+ months (1)
  • Claim ApprovedYes (23) · No (0)
Previous
Next

This policy is great for me

published

Very happy gentleman that I talk to was very nice and explained everything to me and it’s great value. It was was very easy to set up and didn’t take long

Claim Made No
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The reviewer stated that an incentive was offered for this review

LiL d.
LiL d.South East Queensland, QLD
  • 4 reviews

Able, Attentive & Actioned Thanks Anthony

published
Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance
Melissa
MelissaFar North Queensland, QLD

Now have peace of mind

published

Was a easy and simple experience. I was contacted in great time and was given great customer service. My policy was easy to understand. I would recommend Real Insurance to anyone.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Christine Brown
Christine BrownWestern Australia
  • 2 reviews
  • 1 like

absolutely a good company to be with

published

The policy that I have is very good value and so easy to set up with no hassle what so ever very friendly staff and very knowledgeable staff thank you

Value for Money
5/5
Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance
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Excellent

published

First time I have taken Funeral Insurance .Information supplied by Jessie was informative and she was very professional. She covered and answered all my questions making it easy to decided to take up policy immediately Thank You Jesse

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Judith
Judith

Yes I would like you to pass on feedback sometimes our Front Line staff are not recognised enough

It gives me a sense of relief that I won’t burden my children with debt at the time of my death

published

Yes I like that my policy reduces each year it gives a feeling of being cared for it was easy to set up and I like that it is directly debited from my account each month overall hassle free

Value for Money
5/5
Customer Service
5/5
Real Insurance
Customer RelationsReal Insurance
Jill
JillNorthern Region, NSW

Cancelling policy.

published

It was good value. Not for me now. I can't afford to have it. I've been paying since 2005. 12 months ago the monthly payment went up by $20 so having trouble paying..

Value for Money
3/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Jill,
Thank you for sharing your experience with us. If you do have any queries regarding your policy, can you please reply to my private message and I can arrange for one of our team members to be in touch.
Kind regards,
Scott

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Harry
HarryGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 1 like

Knowlegeable customer service

published

I rang Real Insurance regarding my expired CC direct debit payment. Customer service was able to fix my direct debit and answered my question re nomination of a beneficiary for my funeral insurance. I immediately establised rapport with the customer service agent.

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance
Jessy
JessySydney, NSW

Excellent Service!!!!

published

Spoke with Peter, he not only complete mine and my daughters policy application but also did my parents funeral cover application as well. Easy & quick! Peter provided excellent service!!!! Thankyou!!!!

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Jessy,
We are delighted to hear of the excellent service you have received from Peter. Thank you for sharing your wonderful experience with us, we will pass along your kind words to Peter on your behalf.
Kind regards,
Scott

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Cherie
CherieMid North Coast, NSW

Funeral insurance

published

I am thoroughly pleased with my funeral insurance which is paid by instalments and know that when my time to die has come I will be financially secure for paying my funeral thank you for this great service

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Cherie,
Thank you for taking the time to share your review with us and for choosing Real Insurance. We are pleased to hear of the value that you have found in your policy and have been left with peace of mind for the future.
Kind regards,
Alisa

Very happy

published

I was very surprised how easy and quick it was to set up and the person who helped today was very patient and friendly. I have been wanting to do this for such a long time. Very good

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance
Anita
AnitaCentral Highlands and Goldfields, VIC

Real is the best

published

I (used be be we when Graham was with us) have a lot of things with Real and I am very happy with the company. Real has been very helpful over the years especially with any enquiries I have made. I did have trouble with Graham's funeral insurance but that wasn't with Real it was the other company.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Funeral Insurance

Find out how Real Funeral Insurance compares to other Funeral Insurance

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perfect

published

easy to set up
staff were very knowledgeable, and courteous.
transferring me to the appropriate persons.
easy to change my policy.
waiting time was not overly long, staff kept me updated and did not leave me holding on

Customer Service
5/5
Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance
Ann
AnnSouth East Queensland, QLD

Great insurance company

published

Policy is very good value and easy to set up .As it is my funeral policy there has been no claim to comment on . but I have been assured that my family will have an easy access to claim when necessary

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Ann,
Our team is delighted to hear that you have found your policy was easy to set up and that it was able to provide you with peace of mind. Thank you for sharing your experience with us, we appreciate your lovely feedback.
Kind regards,
Scott

Alana
AlanaPerth, WA

Very satisfied!

published

Very affordable, friendly and helpful staff. Was done in very short time but accurately and carefully. Relieved to know that if I should go home to be with the Lord, (shuffle off my mortal coil) I will be covered and no funeral debt for my family.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Alana
Alana

You're most welcome

Page 1 of 10

Questions & Answers

Raelene K.
Raelene K.asked

Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene

2 answers
Louise
Louise

No idea you'd have to contact them direct great prices tho

Real Insurance
Customer RelationsReal Insurance

Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica

Zeron
Zeronasked

How long after you log the form and the berial certificate do you get payed out

2 answers
Bernadette
Bernadette

Not sure

Real Insurance
Customer RelationsReal Insurance

Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica

Thecurl
Thecurlasked

Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements

3 answers
Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess

Thecurl
Thecurl

Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not

Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess

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