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Real Income Insurance

Real Income Insurance

3.2 from 93 reviews · View Statistics
See the Best Income Insurance in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Real Insurance

Reviews

  • Value for Money
    3.3 (7)
  • Transparency
    3.0 (6)
  • Customer Service
    4.0 (7)
  • Claim Resolution Time
    • 2-4 weeks (1)
    • 3+ months (1)
  • Claim ApprovedYes (1) · No (2)
Previous
Next
Lisa W.
Lisa W.Southwest, VIC

I am not working so cant afford to do it.

published

I did my cover all over the phone which was easy. I haven't lodged a claim. I will look at it when I am working again if I decide to and see if it is relevant.

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Lisa,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy and we look forward to assisting you again in the future.
Kind regards,
Jessica

Charlie
CharliePerth, WA

What is a significant injury

published
Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal Insurance

Customer service to set up insurance was instant and great.

published

I was contacted immediately about my insurance quote and, while the phone call to officially submit for a quote on my policy did take time, the customer service of the call was great and I was verified and ready to go with a reasonable policy the very next day.

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance
Jasmine
JasmineMid North Coast, NSW

very courteous assistance

published

policy was affordable, easy to understand associated paperwork - the staff was very nice and explained things well and was happy to help me with any relevant queries and also with follow-up

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance
Income Insurance

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Veronica
VeronicaGreater Melbourne (Outer), VIC
  • 3 reviews

Great help

published

Good value, very helpful on phone, explained all details. Explained both life insurance and income protection and what is covered in both policies. Am leased they deduct every two weeks and payment not due in one hit

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance
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The reviewer stated that an incentive was offered for this review

Cecilia
CeciliaAustralian Capital Territory

the approval was done so fast and the process well understood

published

policy was of a good value and all the questions were personnel and easy to answer. I was given enough time t ask questions as well as to repeat myself

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Cecilia,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we were able to assist in providing you with suitable cover and that we could assist in answering your questions.
Kind regards,
Jessica

cathstar
cathstar
  • 2 reviews
  • 3 likes

They take your money but wont pay out!

published

Husband had injury at work. Unable to work due to chronic pain. Applied to Real Insurance once workcover payments stopped. Real insurance wont pay out bill cover as there is apparently evidence of pre-existing injury from 5 years ago that hasnt caused any ongoing problems.
Congratulations Real. Youve left our family in the gutters!

Value for Money
1/5
Transparency
1/5
Real Insurance
Customer RelationsReal Insurance

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David
DavidSouth East Queensland, QLD

Real Income Protection Insurance

published

I found it very easy to set up the policy, the consultant was excellent and, even though I wasn't eligible for full cover, I am very satisfied with what has been offered to me and the good value it is.

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance
syxx733
syxx733South East Queensland, QLD
  • 2 reviews
  • 3 likes

ill person who is recovering from major surgery. easy to take ya money. dont want to give it back when you need it

published
Incentivised Review No
Real Insurance
Customer RelationsReal Insurance
syxx733
syxx733

yeah i can do all that. it cant get much worse

Real Insurance
Customer RelationsReal Insurance

Thank you for sending your details through and allowing us the opportunity to look into the concerns you raised. I understand that a Senior Claims Specialist has reached out to you and helped to finalise your claim.
Kind regards,
Tess

Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

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Iosif
IosifSouth East Queensland, QLD

went very well good what i wanted

published

got what i wanted straight to the point. There is nothing more i can say. was happy with everything over all.. i looked up other insurance this came out the be the better choice a little more expensive. But I get to have my mind rested as I know if I get hurt outside my work I still get income for my family .

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Iosif,
Thanks for such a lovely review. It is a pleasure to hear that we can provide you with suitable cover and peace of mind for yourself and your family.
Kind regards,
Tess

No drama's, Quick when approved.

published

Total process time was about a month to replace a damaged item. Not the quickest and I did have to call up a few times to get it moving. But never had any issues and the delivered product was just as promised.

Value for Money
5/5
Customer Service
5/5

Good luck getting any money out of them

published

Yes they may seem like good value but good luck getting any money out of real if you actually need to make a claim. They will stuff you around make you talk to different departments etc just keep putting you off and end up not paying. Worst company to deal with.

Insurance claim madeYes
Real Insurance
Benedict G.Real Insurance
Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

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Edmer
EdmerBrisbane

Income protection

published

It’s not REAL INSURANCE it’s FALSE INSURANCE. I’m paying my insurance since dec of 2012 6 years I’m paying my FALSE INSURANCE. I had an accident and can’t work for 2 weeks and they said I can’t do any claim and need to wait for 3 months. Company like this is ripping off people. Will complain to ombudsman

Insurance claim madeYes
Real Insurance
Benedict G.Real Insurance

Hi Edmer, we're sorry that there has been a delay. Please send us your policy details in a private message and we will forward them onto a Claims Manager who will be in touch with you shortly.

Sammy
Sammy
  • 2 reviews
  • 2 likes

Not Worth the Money

published

Purchased Bill Cover through Real Insurance was quick and easy done over the phone. However when we went to make a claim we provided all the necessary paperwork and was waiting on the insurers was told that it would take 8-10 days. After 10 days was then told they needed another form filled out but could not send form in for another two weeks. Biggest waste of money and staff tell you the same thing over and over. All we wanted to know if our claim was going to be approved or not. Still have no answer. Do not listen to the adverts on TV it is all false!!!

Insurance claim madeYes
Real Insurance
RitchieReal Insurance

Hi Sammy, we're sorry that there has been a delay. Please send us your policy details in a private message on Facebook (https://www.facebook.com/Real.Insurance) and we will forward them onto a Claims Manager who will be in touch with you shortly.

Sammy
Sammy

Speak to Riley Finn in the claims department she has all the details

Sammy
Sammy

It has now been 60 days and we still have not been told if the claim has been approved. They just keep making excuses do not buy this insurance it is not worth the hassle, money or stress.

Terrible service

published
Insurance claim madeNo
Real Insurance
Greenstone F.Real Insurance

Hi Alli, we're sorry to hear your calls have not been returned. If you could please share your policy details with us we will look into this further for you. You can send us a private message on Facebook at www.facebook.com/Real.Insurance thanks.

Page 1 of 2

Questions & Answers

Mark H.
Mark H.asked

Starting a gardening franchise, one of the requirements is income, injury and illness insurance. I am not sure of my annual income as I have not started work yet.

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi Mark,
Thank you for reaching out. We are not currently providing Income Protection at this time, however, you can view our current products at https://www.realinsurance.com.au/
Kind regards,
Alisa

Iain
Iainasked

Thieving @$#kers. Low life scum . Cold called a long time ago, answered inane questions but never signed up or gave bank details etc,then just recently they send me a letter congratulating me on my anniversary with them AND , FKN AND( and now I'm gettn cranky) took $220 odd bucks out o my account. Best I block these Cunning Uncultured Ninetys Types from my accounts and contact the authorities. Does anyone know where their head office is?

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi Iain, if you would like to discuss this further with a Service Manager please provide us with your contact details via private message and we will arrange for a Manager to be in touch directly. Thank you.

ayveril
ayverilasked

i have take out real insurance for funerals me and my husband my husband was against it as he said it was wast of money haven't heard any reports good or bad have been pay money for six years

3 answers
graham.p
graham.p

hi Ayveril,Taking out funeral insurance is a very personal choice.for my wife and i ,it is an expense we can do without at the moment.
With regards to taking out your policy with real insurance-i say don't.they are shifty.they lied to us and ripped us of to the tune of $4000.00.
you would be well advised to take out your policy with a large and well known insurance company and one that is reputable.gp.

Ballarat
Ballarat

It depends on how old you are. Work out how much you pay per year and multiply that by how many years you might live. It could work out to cost more than the funeral itself would cost. You could just put that money away each month into an account you don't touch so that it is there when you need it. If you have a mortgage offset account you could put in there to save interest on your home loan.

Barb B
Barb B

Funeral insurance is a total rip off. Better to go with a pre-paid funeral plan with the funeral company, where you can know it is paid for and that your family won't have to be jumping through hoops to get financial assistance when you die. The small print on funeral insurance is breathtakingly confusing - and deliberately so. You must remember that the whole purpose of insurance companies is to NOT pay claims, and they will go to whatever lengths to make sure you have either 'breached' the conditions and voided the payout, or they make it so hard you just give up and go away. It's reprehensible how they treat grieving people who are already under a lot of strain, and if my husband hadn't been so persistent - and ANGRY - I'm sure we would never have seen the money for his father's funeral.

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