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Real Income Insurance

Real Income Insurance (page 2 of 3)

3.2 from 93 reviews · View Statistics
See the Best Income Insurance in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    4.8 (29)
  • Transparency
    4.7 (26)
  • Customer Service
    5.0 (29)
  • Claim Resolution Time
    • 2-4 weeks (1)
    • 3+ months (1)
  • Claim ApprovedYes (2) · No (0)
Previous
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Terry
TerrySouth East Queensland, QLD
  • 2 reviews

Fantastic staff

published

Staff were great and very helpful. Great product and very easy to get underway. Will definitely be recommending real to my friends and family once again thx for your help. Regards Terry

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

thanks Jasmine

published

Jasmine was amazing, patient and understanding
however, i feel for her and your staff having to read the entire policy on the phone, people don t have time to listen to all of that and surely it can be done online.

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

finally have it.

published

yes the policy was good value and easy to set up. the person I spoke to was very clear and precise. Would recommend real insurance to anyone looking for insurance.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

might need it one day

published

very easy to set just a phone call was all that was needed.i set the policy to my needs and the waiting period that i thought was needed to me

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Allan,
What a kind review. I am delighted to hear the ease in which you were able to set up this policy and that we could offer you cover suitable to your needs. Welcome to the Real Insurance family.
Kind regards,
Sharon

Income Insurance

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David
DavidSouth East Queensland, QLD

Real Income Protection Insurance

published

I found it very easy to set up the policy, the consultant was excellent and, even though I wasn't eligible for full cover, I am very satisfied with what has been offered to me and the good value it is.

Value for Money
4/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance

Great service by Zane being very helpful and making the process easy!

published

Good value too & no paper work. Easy and now have peace of mind.

The staff member made he process easy and worked around my time constraints.

Thank you I would definitely recommend.

Value for Money
5/5
Transparency
4/5
Real Insurance
Customer RelationsReal Insurance
Rodney Mason
Rodney MasonSydney Surrounds, NSW
  • 3 reviews
  • 2 likes

Awesome

published

I had a great experience setting up my real insurance policy. It was easy and all I had to do was answer some questions about my health status. The person I spoke to was very professional.

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Rodney Mason,
Thank you for your wonderful review. I am thrilled to hear the person you spoke with was very professional and the ease in which you were able to set up this valuable protection. Welcome to Real Insurance.
Kind regards,
Sharon

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Kathy W.
Kathy W.Central West, NSW

Quick, concise and easy to understand

published

My policy was very easy to set up and the cover i'm getting is i think value for my peace of mind, which is what insurance is all about i think

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Bruno F.
Bruno F.South East Queensland, QLD
  • 2 reviews
  • 3 likes

Excellent service, I was serviced by James and he is a star. I couldn’t be more satisfied with the service provided.

published

Good value for the cover
Very lengthy process to get there but worth it.
Excellent service provided by James, he was attentive and extremely professional, I am actually very surprised that he is not a customer manager, you are under-using his skills.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Income Insurance

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Evangeline
EvangelineConder 2906, ACT

Excellent customer service.

published

I'm extremely happy and satisfied, Jason is very friendly and courteous.Explained the policy all in detailsand clear.Excellent customer service, answered all my questions.Verify understanding.Good communication.The policy is good and value for money is good too.

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Sikeli M
Sikeli MVictoria

Excellent Service

published

The agent was very helpful, patient and provided all the available options. Covered rates and coverage, professional over the phone demure. Made the process easy and understandable. Made a decision on the spot

Value for Money
5/5
Transparency
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Sikeli,
Thank you for such a wonderful review. We are thrilled to hear that our agent was able to assist you in making an informed decision and setting up your policy was done with ease.
Kind regards,
Tess

Iosif
IosifSouth East Queensland, QLD

went very well good what i wanted

published

got what i wanted straight to the point. There is nothing more i can say. was happy with everything over all.. i looked up other insurance this came out the be the better choice a little more expensive. But I get to have my mind rested as I know if I get hurt outside my work I still get income for my family .

Incentivised Review No
Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Iosif,
Thanks for such a lovely review. It is a pleasure to hear that we can provide you with suitable cover and peace of mind for yourself and your family.
Kind regards,
Tess

Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

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Realm nice service!

published

Policy’s value was ok and the costumer service lady very helpful doing the set up, the set up is a bit long, but they tried to make it easy and clear

Claim Made No
Real Insurance
Customer RelationsReal Insurance

Hi Jennifer,
Thank you for taking the time to leave your feedback, we really appreciate. I am pleased to hear that the Customer Service Representative was able to make the process easy and clear for you.
Kind regards,
Tess

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

No drama's, Quick when approved.

published

Total process time was about a month to replace a damaged item. Not the quickest and I did have to call up a few times to get it moving. But never had any issues and the delivered product was just as promised.

Value for Money
5/5
Customer Service
5/5

Excellent explanation by the Teleperson

published

Setting up the policy was easy and did in no time as the teleoperater did a great job explaining and answering my question. Hoping to have good experiences in the future as well.

Value for Money
4/5
Customer Service
5/5
Real Insurance
Customer RelationsReal Insurance

Hi Darshana,
Thank you for your lovely review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service.
Regards,
Tess

Sam
SamGreater Melbourne (Metropolitan), VIC

Very helpful and competitive

published

Good value policy. Teleperson was very helpful and thorough.
No hesitation to recommend their services for income protection insurance policy.
They asked all the right questions and assisted me through the process

Value for Money
5/5
Customer Service
4/5
L P
L PAU
  • Verified

Great to talk to someone that could help

published

Setting up the policy was a good experience having someone talk me through it and clarifying parts that I didn’t 100./‘ understand was awesome
Thank you Perosi

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

Income protection

published

Yes I do think it’s value for money. But mostly piece of mind. I just hope I never have to use it.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

Quick and easy

published

Friendly staff provided me with a quick quote over the phone with a great price !
Just a few questions and was all organised.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

very good customer service

published

yes policy was easy to set up . but just bit of long process while completing the policy. Good options

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

Needed something like this for a long time

published

The customer care was amazing the lady walk me through the process one step at a time so i understand how it word thank you

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

may
may
  • 5 reviews
  • Verified

Happy Customer for 6 years

published

fast, friendly service. easy to talk to insurance people.. They can simplify the complicated words of insurance and make it understandable.

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

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  • Verified

Awesome service

published

Great value and it was great customer service. Have dealt with them for pet insurance and will now with income and life insurance

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

Great service

published

The consultant I spoke with was very helpful and went out of her way to make sure I got what I needed

Insurance claim madeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Real Insurance

  • Verified

Precise and efficient

published

Good and efficient.I got my certificate almost immediately. Pls give the one who help me a thump up. Cheers and God bless.

Insurance claim madeNo
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Review collected in partnership with Real Insurance

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