Everything I want.
At the time of taking up your quote it was better than most of your competition and set up time was minimal. Yes one not at fault claim resolved in one day. Approx 10 years, never asked for Roadside assist
Great insurance company
I have been with Real for 4 years. It was easy to set up and when calling to change details staff were always helpful and courteous. Actually got premium reduced. Win/win.
Not Good Enough
I have been waiting for three days for some acknowledgement firstly that i lodged a claim online and secondly for someone to contact me, hours on a phone listening to a recording does nothing to give me any confidence with this insurance company.Not
Pathetic payout after no fault car write off
How long is too long for a claim to be paid after my sons vehicle was written off with a no fault claim. It has been 6 weeks and still no word as to progress. There was a police report and charges to be laid against the other driver. Apparently the car was towed to a yard that does not do repairs and therefore could not prepare a quote as requested. A real insurance employee suggested they could tow it to another yard...1600 klms away, go figure. As his policy was to expire the following week after the accident he was told to pay for the next ...year as the claim becomes dead when the policy lapses. On the two occasions my son has phoned re the claim he has been placed on hold for no less than 30 minutes each time. Therefore he can not take the time out of work to make any further calls and is waiting on Real Insurance to contact him. I only hope that something is done soon to allow him to purchase another vehicle plus get his present 1 year payment reimbursed in full.
real good for the money
yes very easy to set up
I hope to never lodge a claim
excellentI did not have to wait very long for help to arrive and I was on my way onec more
Comprehensive car insurance
Good value insurance product & always positive engagement by staff. Straightforward claims process & mostly easy to contact claims staff. Premium is keenly prices with all the benefits and claim items I need.
Hassle-free car insurance!
I have found Real Car insurance to be low cost, easy to set-up and as straightforward as car insurance can be! The customer service is excellent and they aim to please.
Always a pleasant experience
I felt my policy was very good value, I had a reduction on my insurance because of where my car was parked.
Setting up my policy was made easy and worked out thoroughly.
When I had a car accident I was looked after with respect, and courtsy because I was upset that I had crashed my car.
I have been with Real insurance for over 10 years and have always been satisfied with my policy.
- Verified customer
Far better than any other comprehensive car insurance I've ever had in the 50 years I've had car insurance with others
Policy was great value, often half the premium from others. In the first 3 years I had 3 claims - where others were at fault. Excellent claim service. Best policy ever.
I’m with insurance for long time and have two cars policy, fist time claims and bad experience took almost three weeks but not resolved the problem yet,if I call they take massage but never call back..
Extremely poor customer service
I have been with real insurance for approximately 3 years now and have had comprehensive car insurance. I recently had an accident and made a claim. The vehicle has been written off and was collected from me seven days ago. It has been one week now since the car has been collected and I have had no communication from real insurance what so ever. I have left a message with my client manager everyday for the past seven days and she has not returned my call once. Not to mention everytime I call the 131948 number I have been put on hold for approxi...mately one hour each time. This is very poor customers service. I need to sort out a new car asap and real insurance have not given me any indication on how long it will take to finalise the claim. When I get my new car I will seriously consider using a different insurance provider that has a better claims process.
Woolworths do not reward repeat customers
12mths ago took out Woolworhs Car Ins. Weeks before renewal sent three emails with no response so 3 days prior called & advised them NOT to take direct debit until emails were answered. Days later Woolworths debited my account but still no reply. Called again & they asked what have we done wrong? Finally an email saying I had 14 days cooling off and that this was "the best quote at present". So I searched online & funnily the exact same inclusions with WOOLWORTHS was $53 cheaper. Called again & their response was yes it will be cheaper online cause you do not have a GSO involved, Moral is that Woolworths DO NOT reward repeat customers so shop online each renewal.
Car Insurance and Home Contents Insurance
I have been a customer of real for the last 10 years and each time I have need assistance the customer service has been fabulous. Have never had an issue with having car insurance claims paid and when asking some specific questions regarding home contents insurance these were answered professionally and in easy to understand language. Cannot praise the phone customer service officers enough, they make the purchasing of insurance easy and a painless process. Highly recommend the Insurance products available. I obtain other quotes but always come back to Real Insurance.
Terrible to getting claim no after logead online clim
I call many time and they giving different answers and after making call in customer care its take 1 hours to connect representative and they giving not proper solutions and making ascuse
- Verified customer
Terrible rip off.
I recently got an email from these guys advising of the new terms for my car insurance. What a joke!
So, the initial sum insured back in November 2016 was $22000 with Base Premium of $658.26
November 2017 - a "thank you" letter for being their customer who made no claim, and as a way to thank me for being good they increased the base premium to $919.98 AND LOWERED sum insured to $18972. A 40% (FORTY PERCENT!!!) increase in payments!!! Back then, they said that it was a "necessary price adjustment to cover up natural inflation" or some sort of...
Worst car insurance company
I had comprehensive car insurance from real car insurance company , my friend told me don’t take the policy from real car insurance they are not good but however I decided to go with them because they were cheap in the market and I saw heaps good reviews on the website.
But 2 months ago I was involved in a car accident and I was not at fault now it’s been more than 2 months and I am stilll waiting for the partial payment from my car. Every time I call customer service they tell me new story every time I would highly recommend to other go with expensive insurance company so that if something goes wrong they can cover you . Best of luck who still want to go with real .
Excellent in every way possible
I have been with Real Insurance for quite a few years now and also their roadside assistance. My car has broken down a few times and Real Insurance roadside was always there to help me with my frustration of braking down on the road with professionalism and friendly customer care.
I will recommend Real Insurance to everybody. You can’t go wrong with these guys.
Questions & Answers
If I cancel my car insurance (because my car was written off), am I entitled to a refund for the remainder of the year?
Customer C.Real Insurance
Hi Winter, Please private message your claim number and I will get a claims consultant to contact you regarding your enquiry. - Angela
Customer C.Real Insurance
Hi Winter, yes, a trained claims consultant can give you all the answers you need.
I was with Real insurance since 2013 , I was happy before but this year they increased my premium almost by 30 percent. Any ideas behind it?
Greenstone F.Real Insurance
Hello, thanks for your enquiry. If you'd like to share your policy details with us we will arrange for a team member to contact you to assist further. You can send us your details in a private message on Facebook at www.facebook.com/Real.Insurance.
Can you offer
Me road side assistance plus insurance to retired > 65 year olds for our caravan plus car Ute total value 150k we pick them both up new this October so need all three can you do that thanks [details removed]
Greenstone F.Real Insurance
Hi Graeme, thanks for your enquiry. Please give our team a call on 13 19 48 for more information.
|Category||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance||Roadside Assistance and Car Insurance|
|Contact Number||13 19 48||13 19 48||13 19 48|
|Other Insurance Types Offered||Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel||Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel||Funeral, Home and Contents, Income, Landlord, Life, Pet and Travel|
|Coverage Type||Third Party Property Damage||Third Party, Fire and Theft||Comprehensive|
|Legal Liability Cover||Included up to $20 million||Included up to $20 million||Included up to $20 million|
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