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Reviews

3.2

460 reviews
5
(228)
4
(27)
3
(7)
2
(12)
1
(186)
  • Value for Money
    3.3 (32)
  • Customer Service
    3.0 (31)
  • Timeliness
    3.0 (8)
  • Job Satisfaction
    3.0 (4)
  • Transparency
    2.7 (22)
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Tate

Tate

  • 2 reviews
  • 2 likes

Frustrating claims experience - Delay after delay after delay

published
Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
Claim DateApril 2019
Claim ApprovedYes
See all answers
2 comments
Real Insurance
Response TeamReal Insurance

Hi Tate,
We are sorry to hear you are having difficulties with your claim. I would like to get this resolved for you. Can you please send us a private message with your claims details so we can look into this further? - Angela

Tate
Tate
T. Tran

T. TranSydney, NSW

Pay as you drive insurance is what you want

published

Why pay comprehensive insurance when you only drive 5000 kms annually? Pay as you drive will save you lot. Having been with Real Insurance for the last 10 years, I am very happy with their service

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Real Insurance
Response TeamReal Insurance

Hello, thank you for your positive feedback. We are glad to hear you are happy with our product and services! - Angela

Rewarding experience

published

Professional and courteous service. Dealt with the facts we discussed down

to the nitty gritty of my personal requirements for my vehicle. Very impressed with what the product has to offer me and my wife. Was made to feel special.

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda crv
See all answers
1 comment
Real Insurance
Response TeamReal Insurance

Great news Rolf! We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. - Angela

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Phil

PhilPerth, WA

Easy and professional service every time

published

I’ve been with real insurance for over 10yrs now with both car and home insurance. Lodging a claim was quick and easy. They worked through the whole process with me from start to finish.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Real Insurance
Response TeamReal Insurance

Hi Phil, Thank you for your positive feedback. We are glad to hear you have been with us for over 10 years and hope to provide the great ongoing customer service for many more years to come! -Angela

Janine040

Janine040Southern and Hills, SA

  • 2 reviews

12 years of excellent service!!

published

We have held a number of Real Insurance policies over 12 years. Nothing is a bother. All telephone staff are always friends, helpful and accommodating.
I would highly recommend Real Insurance.

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelPeugeot 2004 206 Cabriolet
See all answers
1 comment
Real Insurance
Response TeamReal Insurance

Hi Janine, Thank you- that's great news! We are delighted to receive positive feedback and very happy that we have provided great customer service to you over the past 12 years and we hope for many more to come! -Angela

Terrible communication

published

Been waiting nearly a month now for my Total loss claim. Very poor communication and have to wait 1-2 hours on the phone to only be told that i will have to wait longer for the team to assess the claim after I have sent all the documentation. No one has called me and have dad to follow up with every step.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim DateApril 2019
Claim ApprovedYes
1 comment
Real Insurance
Response TeamReal Insurance

Hi Rohan, I'm sorry to hear that you have not been contacted regarding your claim. Can you please send us a private message with your claim number and I will get a Claims Manager to get in contact with you shortly? -Angela

Shaim Buksh

Shaim BukshSydney, NSW

Absolutely crap car insurance company

published

Most unorganised and pathetic car insurance company in Australia ....You think they'll look after you and your car when you make a claim for an accident but they don't. They tell you something else and do something else. And they don’t call you at all, you have to call and wait an hour to speak to someone if they don’t hang up on you.

I wouldn’t recommend anyone to go with them. Pay more and find someone better.

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim DateApril 2019
Car ModelChrysler 300C Luxury
See all answers
8 comments
Real Insurance
Response TeamReal Insurance
Shaim Buksh
Shaim Buksh
Real Insurance
Response TeamReal Insurance

Hi Shaim, please send us a private message with all your details. I will pass this on to the Team Leader of Total Loss and ensure you are contacted as soon as possible. - Angela

Sisi79

Sisi79

  • 2 reviews
  • 1 like

Spoke to someone in South Africa!

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
Real Insurance
Response TeamReal Insurance
Morten

MortenGreater Melbourne (Metropolitan), VIC

Pathetic service!! No response on either email or call for more than 3 weeks!!

published

Its been more than 3 weeks after the assessor has told me your car is a total loss and some one from the claims team would contact you. I have written several email, called up multiple times but unfortunate to not have a single response. This is pathetic service!!!!

Customer Service
Transparency
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateMarch 2019
Claim ApprovedYes
Car ModelToyota Corolla E150
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Morten
Morten
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Ninadc

NinadcSydney

  • 14 reviews

Great value for peace of mind

published

This is my true experience with real insurance and I’ve not been solicited or paid to give this review.

I’ve been with real insurance for 4 years now and I’m very happy. Every year I get my insurance renewal letter I ring up and speak to a customer service staff to make sure and negotiate the best value and policy for my mums car. Always at the end of the call I’m happy and have peace of mind because the customer service staff empathises with me and ensures we get the best coverage and policy that suits our needs. Good to have road side assistance there was an incident where the car battery died it was good we got that service. I wouldn’t hesitate to recommend real insurance. We’ve gotten very good value and service every year.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHyundai i30
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Roy Hamilton

Roy Hamilton

  • 2 reviews

Everything I want.

published

At the time of taking up your quote it was better than most of your competition and set up time was minimal. Yes one not at fault claim resolved in one day. Approx 10 years, never asked for Roadside assist

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim ApprovedNo
Nise

NiseGreater Melbourne (Outer), VIC

  • 6 reviews

Great insurance company

published

I have been with Real for 4 years. It was easy to set up and when calling to change details staff were always helpful and courteous. Actually got premium reduced. Win/win.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelToyota Ascent sedan 2010
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Nise,
What a great review. We are thrilled to hear that you have had a positive experience on each contact with us. Thank you for your continued loyalty and support, we really appreciate it.
Kind regards,
Tess

Mathew

MathewSydney, NSW

Not Good Enough

published

I have been waiting for three days for some acknowledgement firstly that i lodged a claim online and secondly for someone to contact me, hours on a phone listening to a recording does nothing to give me any confidence with this insurance company.Not

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2019
Claim ApprovedNo
6 comments
Real Insurance
Customer RelationsReal Insurance
Mathew
Mathew

[Policy Number Removed]
2013 Holden Calais V VF 4 Door Sedan, Automatic
[Numbers Removed]

Real Insurance
Customer RelationsReal Insurance

Hi Mathew,
Thank you for providing those details. I have now passed these on and someone will be in contact shortly.
Kind regards,
Tess

David

DavidSouth East Queensland, QLD

Pathetic payout after no fault car write off

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time3+ months
3 comments
Real Insurance
Customer RelationsReal Insurance

We're sorry to hear this. Please send us your son's policy details in a private message and we will forward them onto a Claims Manager who will be in touch with him shortly.
Regards
Tess

David
David

I will attempt to contact him this morning, as a doctor he is often hard to contact. He was not aware of my communication as he is far more patient than me.

Real Insurance
Customer RelationsReal Insurance

Hi David
Thank you for your response. Please send us your son's policy details in a private message and we will forward them onto a Claims Manager who will be in touch with him shortly.
Regards
Tess

Norman George

Norman GeorgeWide Bay-Burnett, QLD

real good for the money

published

yes very easy to set up
I hope to never lodge a claim
15 Months
excellentI did not have to wait very long for help to arrive and I was on my way onec more

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
Car ModelMazda Tribute 2003
See all answers
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RSM

RSMSydney, NSW

Comprehensive car insurance

published

Good value insurance product & always positive engagement by staff. Straightforward claims process & mostly easy to contact claims staff. Premium is keenly prices with all the benefits and claim items I need.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2019
Claim ApprovedYes
Jules Dancer

Jules DancerGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like

Hassle-free car insurance!

published

I have found Real Car insurance to be low cost, easy to set-up and as straightforward as car insurance can be! The customer service is excellent and they aim to please.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelFord Fiesta WS
See all answers
Patricia P

Patricia PSouth East Queensland, QLD

Always a pleasant experience

published

I felt my policy was very good value, I had a reduction on my insurance because of where my car was parked.
Setting up my policy was made easy and worked out thoroughly.
When I had a car accident I was looked after with respect, and courtsy because I was upset that I had crashed my car.
I have been with Real insurance for over 10 years and have always been satisfied with my policy.

Customer Service
Value for Money
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Claim MadeNo
See all answers
PaulRR

PaulRRSydney Surrounds, NSW

  • 2 reviews

Far better than any other comprehensive car insurance I've ever had in the 50 years I've had car insurance with others

published

Policy was great value, often half the premium from others. In the first 3 years I had 3 claims - where others were at fault. Excellent claim service. Best policy ever.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Car Model2007-2010 Saab 9-3 Convertible
See all answers
Moy

Moy

  • 3 reviews

Bad service

published

I’m with insurance for long time and have two cars policy, fist time claims and bad experience took almost three weeks but not resolved the problem yet,if I call they take massage but never call back..

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
Car ModelHonda Civic 8th Gen
See all answers
Page 2 of 23
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Questions & Answers

TGM

TGMasked

Real Car Insurance

What's the difference? How is it that Real Insurance has such a poor customer rating while Seniors Insurance, also a Hollard brand, has such a high one?

1 answer
Fired Up
Fired Up

Different companies, different customers, different experiences

BEREAL

BEREALasked

Real Car Insurance

Have real home insurance . it has taken over seven weeks to get to the stage of signing the scope of works....
your staff need training in how to send e-mails , and how to attach links to text messages . please resend the documents you claim never arrived , and I will return , signed , by next REGISTERED POST .

1 answer
Bent O.
Bent O.

I would suggest you contact them directly if you seriously want direct action

Mel C.

Mel C.asked

Real Car Insurance

I received a quote to renew my insurance and it has gone up as it always does even if you never make a claim. This is just 3rd party, fire & theft for a 1999 car that is lucky to be worth $2000 and they insure it for up to $10,000. They said it would be cheaper if you pay annually instead of by the month to which i asked for the quote and they took around $9 off the premium...really? I had some other quotes which were cheaper and I asked could they do anything else to keep me as a customer and they said no.

I was just wondering why you expect your current customers to pay more for the same thing than a new customer?

1 answer
Jayjay
Jayjay

Hi Mel
You're absolutely right to ask questions. I wrote off a car in August and I was paying my comprehensive car insurance by the month. The insurance renewal was in June and Real Insurance deducted the next 10 months worth of premium (just over $1000). In other words, they charged me 10 months worth of insurance on a car that no longer exists. Look elsewhere for insurance and check the PDS very carefully to make sure that in the event you have to make a claim that they don't punish you! Don't think twice about this mob - move on!

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