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Real Pet Insurance Classic Accident & Illness Cover
SuzanneGreater Melbourne (Outer), VIC
- 2 reviews
Terrible service
So painful putting claims through. They constantly make mistakes and take months to rectify. Offshore call centre staff are useless. Will be taking my business elsewhere. Not worth the "cheaper" premium.
1 comment
DesmondGreater Melbourne (Inner), VIC
Just joined so far seems Ok
The Policy seems good value and just joined up my Dog Ben the account was easy to set up and is compatable with others and I have been with Real Insuranced now for many years and very happy with their policies
1 comment
Customer RelationsReal Insurance
Hi Desmond,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with cover that is suitable to your needs and of the ease in which you have b...
The reviewer stated that an incentive was offered for this review
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4.1(1,461)Really Happy with Real Pet Insurance
No problems with the policy, once all the documentation was set up with Real, no problems with all the claims we've been making. The reimbursement are usually made fairly quickly depending on how quick the Vet submits the claim.
1 comment
Customer RelationsReal Insurance
Hi Mustafa,
I'm delighted to hear that you are pleased with your pet's cover and that your claim experiences have been processed with ease. Thank you for taking the time to share your great review wit...
Find out how Real Pet Insurance Classic Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
MyraSydney, NSW
- 2 reviews
Excellent service
I am happy with Real Pet InsuranceInsurance , it is a good service with rebates in to my bank account
My only complaint is regarding the telephone service after one of our beloved dogs died. I phoned your company to change our insurance to one dog as our poodle had sadly died. The person on the phone took my details and did her job efficiently changing the cover to one dog. At the end of the call she said
"Have a Great Day". Not appropriate and insensitive.
1 comment
Customer RelationsReal Insurance
Hi Myra,
I am sorry to hear of the passing of your poodle and wish to extend my sympathy to you and your family. I am pleased to hear that we have been able to assist with your claims and I would real...
IngridCanberra 2600, ACT
Applying for Pet policy online, you should be able to assess if Private health insurance will provide a policy discount.
I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?
2 comments
Customer RelationsReal Insurance
Hi Ingrid,
Thank you for reaching out to us. I am sorry that you were unable to reach us and I have sent you a private message to obtain further information, to assist with looking into this for you.
Kind regards,
Jessica
Customer RelationsReal Insurance
Hi Ingrid,
Thank you for the opportunity to look into this for you. I understand that our team have been in contact to assist with your query.
Kind regards,
Jessica
great
I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.
1 comment
Customer RelationsReal Insurance
Hi Edith,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claims and assist in providing support for your pet, when needed.
Kind regards,
Jessica
Fantastic Cover!
Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!
1 comment
Customer RelationsReal Insurance
Hi Grant,
What a wonderful review. I am thrilled to hear that you were pleasantly surprised at how simple it can be lodging a claim through your vet, and at the efficiency of your reimbursement. Tha...
LibbySouth East Queensland, QLD
- Pet Insurance - Classic Accident & Illness Cover
- Verified customer
Very happy
We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....
1 comment
Customer RelationsReal Insurance
Hi Libby,
What a wonderful review. I am delighted to hear the ease in which you find it to claim through your vet, and thrilled you receive your payment quickly. Thank you for your support and for sharing your experience.
Kind regards,
Sharon
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5.0(21)PatriciaNorth Queensland, QLD
- 2 reviews
Great. It helps us make a good choice for our loved one, Reebok.
I believe the cover was good value. As Reebok gets older she needs more medication. We have been with Real for 10 years and are now seeing the real value of having pet insurance. Reebok has just turned 14.
1 comment
Customer RelationsReal Insurance
Hi Patricia,
Thank you for your loyalty and support over the past ten years. I am pleased to hear that this policy gives you peace mind that as Reebok ages you can source the medication you need to ...
Find out how Real Pet Insurance Classic Accident & Illness Cover compares to other Pet Insurance
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PhilomenaKimberley, WA
- 2 reviews
I know that I have made the correct move in joining up with the Real Life Insurance.
My Policy with the Real Life Insurance is up to a great value. Wasn't difficult to join.
I have lost count in the number of years that I have joined up with The Real Life Insurance.
3 comments
I now can feel the heavy weight off my chest knowing that my 3 pooches are covered by Real Life Insurance Accidental Cover.
Customer RelationsReal Insurance
Hi Philomena,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with suitable Pet Insurance and the peace of mind, knowing that your three pooches are covered.
Kind regards,
Jessica
I would like to thank Real Life Insurance for this great opportunity and Advertisement regarding Pets Insurance. It sure put me at ease knowing that my pups now have Pet Insurance Cover.
LawrenceSouth East Queensland, QLD
- 2 reviews
Very good service!
Our policy is a basic accident insurance for our ageing half-burmese cat. The policy has provided peace of mind for unexpected events since its inception, about 7 years ago. Setup was easy, and was pleased that we received interim reports after our claim was sent.
2 comments
Service was excellent. A survey, quick & simple, is acceptable.. I will NOT divulge personal password to our internet provider just in order to submit the survey..
Customer RelationsReal Insurance
Hi Lawrence,
Thank you for sharing your experience. I am pleased that over the last 7 years this policy has given you the peace of mind knowing your half- Burmese cat has been covered for unexpected ...
Questions & Answers
Sorry, there are no questions about Real Pet Insurance Classic Accident & Illness Cover but you can read 3 questions about Real Pet Insurance.
Details
| Category | Pet Insurance |
|---|---|
| Underwriter | Hollard |
| Annual Benefit Limit | $12,000 |
| Amount of Vet Bill Covered | Up to 60% |
| Minimum Pet Age | 8 weeks |
| Accidental Injury Cover | Included |
| Illness Cover | Included |
| Routine Care Cover | Not Included |
| Tick Paralysis | Included |
| Emergency Boarding Fees | $500 |
| Lifetime Cover | Included |
| Cooling Off Period | 30 Days |
| Consultation Fees | $300 |
| Cruciate Ligament Conditions | Included |
| Waiting Period for Illness | 30 Days |
| Condition Limit | $2,000 per condition (Classic Accident & Illness Cover only) |
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Customer RelationsReal Insurance
Hi Suzanne,
I am sorry to hear of your recent claims experience. We would appreciate the opportunity to look into your experience further and I have sent you a private message to obtain your policy details.
Kind regards,
Jessica