So painful putting claims through. They constantly make mistakes and take months to rectify. Offshore call centre staff are useless. Will be taking my business elsewhere. Not worth the "cheaper" premium.
Just joined so far seems Ok
The Policy seems good value and just joined up my Dog Ben the account was easy to set up and is compatable with others and I have been with Real Insuranced now for many years and very happy with their policies
The reviewer stated that an incentive was offered for this review
Really Happy with Real Pet Insurance
No problems with the policy, once all the documentation was set up with Real, no problems with all the claims we've been making. The reimbursement are usually made fairly quickly depending on how quick the Vet submits the claim.
I am happy with Real Pet InsuranceInsurance , it is a good service with rebates in to my bank account
My only complaint is regarding the telephone service after one of our beloved dogs died. I phoned your company to change our insurance to one dog as our poodle had sadly died. The person on the phone took my details and did her job efficiently changing the cover to one dog. At the end of the call she said
"Have a Great Day". Not appropriate and insensitive.
Applying for Pet policy online, you should be able to assess if Private health insurance will provide a policy discount.
I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?
I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.
Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!
- Pet Insurance - Classic Accident & Illness Cover
- Verified customer
We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....
Great. It helps us make a good choice for our loved one, Reebok.
I believe the cover was good value. As Reebok gets older she needs more medication. We have been with Real for 10 years and are now seeing the real value of having pet insurance. Reebok has just turned 14.
I know that I have made the correct move in joining up with the Real Life Insurance.
My Policy with the Real Life Insurance is up to a great value. Wasn't difficult to join.
I have lost count in the number of years that I have joined up with The Real Life Insurance.
Very good service!
Our policy is a basic accident insurance for our ageing half-burmese cat. The policy has provided peace of mind for unexpected events since its inception, about 7 years ago. Setup was easy, and was pleased that we received interim reports after our claim was sent.
|Annual Benefit Limit||$12,000|
|Amount of Vet Bill Covered||Up to 60%|
|Minimum Pet Age||8 weeks|
|Accidental Injury Cover||Included|
|Routine Care Cover||Not Included|
|Emergency Boarding Fees||$500|
|Cooling Off Period||30 Days|
|Cruciate Ligament Conditions||Included|
|Waiting Period for Illness||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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