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Real Pet Insurance Classic Accident & Illness Cover

Real Pet Insurance Classic Accident & Illness Cover

4.6 from 8 reviews

Reviews

4.6

8 reviews
5
(6)
4
(1)
3
(1)
2
(0)
1
(0)
  • Value for Money
    4.6 (7)
  • Transparency
    4.4 (8)
  • Customer Service
    4.3 (8)
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Myra

MyraSydney, NSW

  • 2 reviews

Excellent service

published

I am happy with Real Pet InsuranceInsurance , it is a good service with rebates in to my bank account
My only complaint is regarding the telephone service after one of our beloved dogs died. I phoned your company to change our insurance to one dog as our poodle had sadly died. The person on the phone took my details and did her job efficiently changing the cover to one dog. At the end of the call she said
"Have a Great Day". Not appropriate and insensitive.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Ingrid

IngridCanberra 2600, ACT

Applying for Pet policy online, you should be able to assess if Private health insurance will provide a policy discount.

published

I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance

Hi Ingrid,
Thank you for reaching out to us. I am sorry that you were unable to reach us and I have sent you a private message to obtain further information, to assist with looking into this for you.
Kind regards,
Jessica

Real Insurance
Customer RelationsReal Insurance

Hi Ingrid,
Thank you for the opportunity to look into this for you. I understand that our team have been in contact to assist with your query.
Kind regards,
Jessica

great

published

I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Edith,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claims and assist in providing support for your pet, when needed.
Kind regards,
Jessica

Pet Insurance

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Fantastic Cover!

published

Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Libby

LibbySouth East Queensland, QLD

Very happy

published

We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Libby,
What a wonderful review. I am delighted to hear the ease in which you find it to claim through your vet, and thrilled you receive your payment quickly. Thank you for your support and for sharing your experience.
Kind regards,
Sharon

Patricia

PatriciaNorth Queensland, QLD

Great. It helps us make a good choice for our loved one, Reebok.

published

I believe the cover was good value. As Reebok gets older she needs more medication. We have been with Real for 10 years and are now seeing the real value of having pet insurance. Reebok has just turned 14.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Philomena

PhilomenaKimberley, WA

  • 2 reviews

I know that I have made the correct move in joining up with the Real Life Insurance.

published

My Policy with the Real Life Insurance is up to a great value. Wasn't difficult to join.
I have lost count in the number of years that I have joined up with The Real Life Insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets-3 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Philomena
Philomena

I now can feel the heavy weight off my chest knowing that my 3 pooches are covered by Real Life Insurance Accidental Cover.

Real Insurance
Customer RelationsReal Insurance

Hi Philomena,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with suitable Pet Insurance and the peace of mind, knowing that your three pooches are covered.
Kind regards,
Jessica

Philomena
Philomena

I would like to thank Real Life Insurance for this great opportunity and Advertisement regarding Pets Insurance. It sure put me at ease knowing that my pups now have Pet Insurance Cover.

Lawrence

LawrenceSouth East Queensland, QLD

  • 2 reviews

Very good service!

published

Our policy is a basic accident insurance for our ageing half-burmese cat. The policy has provided peace of mind for unexpected events since its inception, about 7 years ago. Setup was easy, and was pleased that we received interim reports after our claim was sent.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
2 comments
Lawrence
Lawrence

Service was excellent. A survey, quick & simple, is acceptable.. I will NOT divulge personal password to our internet provider just in order to submit the survey..

Real Insurance
Customer RelationsReal Insurance
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