?
? !
1 photo
Real Pet Insurance Classic Accident & Illness Cover

Real Pet Insurance Classic Accident & Illness Cover

4.3 from 11 reviews · View Statistics

Reviews

4.1

7 reviews
3
(0)
2
(0)
  • Value for Money
    4.1 (7)
  • Transparency
    4.4 (7)
  • Customer Service
    4.1 (7)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (3)
    • 2-4 weeks (2)
    • 1-2 months (1)
  • Claim ApprovedYes (7) · No
Previous
Next
Suzanne

SuzanneGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible service

published

So painful putting claims through. They constantly make mistakes and take months to rectify. Offshore call centre staff are useless. Will be taking my business elsewhere. Not worth the "cheaper" premium.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 months
Claim DateNovember 2020
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Suzanne,
I am sorry to hear of your recent claims experience. We would appreciate the opportunity to look into your experience further and I have sent you a private message to obtain your policy details.
Kind regards,
Jessica

Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance Australia

Looking for Pet Insurance?

Read the reviews for Pet Insurance Australia

1,480 reviews
Ad

Really Happy with Real Pet Insurance

published

No problems with the policy, once all the documentation was set up with Real, no problems with all the claims we've been making. The reimbursement are usually made fairly quickly depending on how quick the Vet submits the claim.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateOctober 2020
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance
Similar opinion? Write a review on ProductReview.com.au!

great

published

I didn,t at first but I do now. I Have claimed twice and both times did the claim not take long.I have been with you for about 8 years now.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time2-4 weeks
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Edith,
Thank you for taking the time to share your experience with us. I am delighted to hear that we have been able to assist with your claims and assist in providing support for your pet, when needed.
Kind regards,
Jessica

Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance

Find out how Real Pet Insurance Classic Accident & Illness Cover compares to other Pet Insurance

Know better, choose better.

Compare all

Fantastic Cover!

published

Claims process was simple and initiated by our vet. Process was handled efficiently by Real Pet Insurance and process banked in terms of arrangements! I was pleasantly surprised by the experience!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance
Similar opinion? Write a review on ProductReview.com.au!
Libby

LibbySouth East Queensland, QLD

Very happy

published

We are very happy with the policy, our vet puts in the claim for us and we get our refund back very quickly!! We have been with Real pet insurance for a few years now and will continue with this policy.....

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Libby,
What a wonderful review. I am delighted to hear the ease in which you find it to claim through your vet, and thrilled you receive your payment quickly. Thank you for your support and for sharing your experience.
Kind regards,
Sharon

Similar opinion? Write a review on ProductReview.com.au!
Patricia

PatriciaNorth Queensland, QLD

  • 2 reviews

Great. It helps us make a good choice for our loved one, Reebok.

published

I believe the cover was good value. As Reebok gets older she needs more medication. We have been with Real for 10 years and are now seeing the real value of having pet insurance. Reebok has just turned 14.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredDog
Claim Resolution Time<1 week
Claim DateDecember 2019
Claim ApprovedYes
1 comment
Real Insurance
Customer RelationsReal Insurance
Similar opinion? Write a review on ProductReview.com.au!
Pet Insurance Australia

Looking for Pet Insurance?

Read the reviews for Pet Insurance Australia

1,480 reviews
Ad
Lawrence

LawrenceSouth East Queensland, QLD

  • 2 reviews

Very good service!

published

Our policy is a basic accident insurance for our ageing half-burmese cat. The policy has provided peace of mind for unexpected events since its inception, about 7 years ago. Setup was easy, and was pleased that we received interim reports after our claim was sent.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeYes
Number of Pets1 pets
Pet Type(s) InsuredCat
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes
2 comments
Lawrence
Lawrence

Service was excellent. A survey, quick & simple, is acceptable.. I will NOT divulge personal password to our internet provider just in order to submit the survey..

Real Insurance
Customer RelationsReal Insurance
Similar opinion? Write a review on ProductReview.com.au!
See all Real Pet Insurance reviews

Questions & Answers

Sorry, there are no questions about Real Pet Insurance Classic Accident & Illness Cover but you can read 3 questions about Real Pet Insurance.

Get an answer from our members and Real Insurance representatives

Real Pet Insurance Classic Accident & Illness Cover

Details

Compare all 3 Real Pet Insurance
CategoryPet Insurance
UnderwriterHollard
Annual Benefit Limit$12,000
Amount of Vet Bill Covered Up to 60%
Minimum Pet Age 8 weeks
Accidental Injury Cover Included
Illness CoverIncluded
Routine Care CoverNot Included
Tick ParalysisIncluded
Emergency Boarding Fees$500
Lifetime Cover Included
Cooling Off Period30 Days
Consultation Fees$300
Cruciate Ligament ConditionsIncluded
Waiting Period for Illness 30 Days
Condition Limit$2,000 per condition (Classic Accident & Illness Cover only)
Compare all 3 Real Pet Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.