Have used my Pet Insurance recently for my beloved pet and used the online claims service to to be quite honest it literally took two minutes to put the claim in! I received notification within a few hours acknowledging that they received my claim and are working on it. Two days later received the rebate! What better service could I ask for! Thank you Real Insurance, it’s a relief knowing my beloved dog will be looked after when he needs it!

My family members have several pets under their Premium policy to the present day and I have been with Real Pet Insurance for the longevity of my beloved furbaby who has just passed.. I am thankful for their caring and compassionate, sympathetic nature towards not only my own furbaby but also the general wellbeing of animals all round. I thank them kindly for the lovely email of sympathy I received on the passing of my furbaby.

They have been quick and easy to deal with and have had no issues with claims or rebates for the entire duration of ...

I’ve been with Real Pet Insurance for approx 8 yrs now. I’ve never had any issues with a claim and they make the process easy and quick with refunds within a few days of the claims being submitted. Highly recommended!

Yes it covered 75-80% of the money.
The insurance was easy to set up.
It took less than a week to resolve my claim.
I joined Real Insurance for more than one year.

We have had Real Insurance for our staffie since he was 10 months old. He is now 10 and a half. In this time he has had cruciate surgery and a few other minor things. Recently he slipped a disk and in the end had to have spinal surgery. I am so happy that we had the insurance to cover this. Claims were paid quickly and it is so good that the claim is sent straight from the vet, no paperwork to complete. Highly recommend it.

Real insurance has been an absolute blessing for us over the last 6 years. We have had pet insurance since our pug was 8 weeks old (now 6yrs old) and it has been worth every single cent. Unfortunately he has had a number of costly medical issue and it’s been so comforting to know he could get the best treatment without having to worry about the cost. Real Insurance has been a pleasure to deal with on every occasion and has always been very prompt in paying claims and now offering Gap only I only pay the gap in the bill.. so easy and convenient! I highly recommend Real Insurance to anyone looking for peace of mind and a friendly reliable company who care about our fur babies!

No, not a good policy for value as unable to insure for dental which I feel is a very important part of pets health, as peridontal is vital to maintaining the best health for your pet, and pets deterioration in health is primarily due to dental, and therefore, as I have a premium policy, I feel that dental should be included. Myself I have private health cover and dental is covered as it is important, so why not the pets. My pet has his teeth cleaned but I am out of pocket for this because REAL do not cover it. And yes, I am a responsible pet owner.
yes easy to set up, .
Good time frame for resolving claim
pet insured for 2 years

Our dog is two years old and was diagnosed with cataracts, which is unusual because he is so young. To us he is much more than just a dog, he’s family. We decided we want to give him the best life possible and get him surgery to fix his eyes and restore his vision. He spent three days with the amazing team at SASH vets. Real pet insurance covered 80% of his surgery, and were super quick to approve it (no hassles). I would also like to add that we didn’t have to pay the money outright as real pet insurance paid the vets directly, saving us having to fork out $8k and then claim the money back. We are so grateful for real pet insurance. Could not recommend them enough!

Was impressed at the prompt return after submitting invoice . Recieved a great amount back. Have recommended this insurance to others. We are glad we took out this insurance as it has been worth it .

Very easy to set up today, very informative consultant, I have been with Real for over 10yrs with another form of Policy so I am very happy insuring my new Pet with Real Insurance.

This company is an absolute rip off. Do yourself a favour and go elsewhere!!!! Always a reason they can't pay a rebate and absolutely not worth the money!!!
I tried to cancel my policy today only to be told I needed to keep paying it for the duration of the policy period. I pay $80 per month and I have only been able to claim for $120 during policy period. My dog had a $1400 dental operation. I got $21 back. Dental is a general exclusion apparently. Super unhappy!

Was very happy!
The claim was easy, no stress and payment was promptly transferred into my account. During these times it takes the worry out as it’s stressful dealing with a sick animal. Thank you for your great customer care

Best value I’ve seen, any claims (no matter big or small) were dealt with and paid within 2-3 business days, outstanding customer service and will be using real insurance for a long time to come

I'm so glad I have real pet insurance especially now with my two dogs getting older. I am claiming more with great help when needed and claim process quick and easy

I cannot thank Real Pet Insurance enough for the care and compassion they showed us when our 9 year old Labrador was diagnosed with an incurable condition that meant that we had to make the agonising decision to put him to sleep. It took three different vetinetinary clinics, and a 5 day hospital stay to diagnose what was causing his sickness. He had so many tests and procedures during this time, and having his pet Insurance with Real meant that at no point did we ever have to consider what it was costing, and instead were able to focus only on ...

Policy is great value. Very easy to set up. Once claims lodged its resolved in 2 to 3 working days. 3 years with this insurance company. Great friendly service when you ring and talk to a customer service representative.

I have just purchased another policy for my new puppy, Converse as Real Insurance were great to work with and claim for my previous dog, Reebok. I would recommend them for pet insurance.

This is my first time buying pet insurance and my claim was processed within a couple of days of the hospital submitting it. I didn’t even have to do anything! Very happy with Real Insurance.

I have had a good relationship with Real insurance for many years. It means that helping my pets is much easier & those difficult decisions that have to made because of cost can often be avoided.. the claims are processed quickly & I find them compassionate when I need to call for assistance. Happy with my Choice. Would recommend..

The policy for my pooch was all done over the phone many years ago and i have received regular updates of price rises etc. direct debit works for me. I have been a customer for 10 years now and recently my dog broke his knee from a fall and after consults, drugs, x-rays and surgery any claim s i made were paid out within 2 days. Very fast and simple online claiming with drag and drop files. No hassles, no disputes. Well done Real pet insurance.