Garbage, doing everything possible to avoid claims! avoid!
Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.
Fantastic cover for my fur baby
So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,
Gratitude of Claims Service
Brilliant online claims service. It is so simple to Lodge and then to receive payment within a few days was sensational. I am an ex insurance employee. Great service indeed .
Great Customer Service
Today I spoke to Rafael with regard to a claim I had submitted. Not only did she take the time to check my claim but she also rang me back to advise me she had expedited my claim and it was in the final stages of being settled. To me this was going over and beyond any service I could have expected and I would recommend this customer service officer to everyone.
Excellent and reliable
I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy
Claims are always paid promptly within 10 days which is a lot faster than RSPCA pet insurance
Have found staff to be friendly and professional. No problems with the phone service. I found that my claims were always paid promptly and the service is much better than with my last insurance company.
Fast easy claims service
With the high costs of Vet Bills and things that go wrong with animals these days I wouldn't be without it. The fact that you can lodge claims electronically and money comes through within a couple of days is excellent. I have never had any issues with lodging claims its simple and easy as long as you have all the correct paperwork from the Vet.
Perfect I have piece of mind now
Policy was perfect. I have life and funeral cover with Real insurance and wouldn’t go anywhere else. Staff were amazing in explaining information and giving me plenty of options. Amazing
Don’t pay claims
Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.
Best thing for our Pet!!
Good value policy. Quick response to approvals and claims. Good system for protection of your pet/s. Peace of mind that our pet is covered.
Easy to communicate with and Real Life Insurance pleasure!
Great with my current pet so my new pet is now covered with Real as well. I have been with Real for 11 years and they have looked after me
Great policy , great value and good time management on funds to be returned. We have been with Real before we collected our puppy 4 and a half years ago. Great focus on customer care.
Think you should cover more for pulling out animals teeth.
I was sending it to you by email. Now my My Vet sends it to you .it makes it easy when the vet sends it to you.would be better if the coverd animals teeth more sometimes animals has 2 or 3 teeth out
Very happy with policy
Very happy with Oz who explain it thoroughly to me , easy set up and peace of mind for my girl and me. I am pleased I have good cover for her.
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