The policy for my pooch was all done over the phone many years ago and i have received regular updates of price rises etc. direct debit works for me. I have been a customer for 10 years now and recently my dog broke his knee from a fall and after consults, drugs, x-rays and surgery any claim s i made were paid out within 2 days. Very fast and simple online claiming with drag and drop files. No hassles, no disputes. Well done Real pet insurance.

Approximately 8 years with Real Pet Insurance. Very happy with the claim process and refund received.
Claim was actioned on the day of operation on my dog Ziggy.
No complaints at all.

I am very pleased with my policy, I have had a few claims now and I’m very impressed with the way they have been dealt with. Firstly I have always been informed that the claim has been received
and when accepted payment has been paid very promptly. I have been with this company since Feb 2017

Claim was done within 7 days of receiving it and I have been insured for around 11years real insurance with always great service. Policy covers most of my two dogs veterinary care

I think my policy was good. I do think thou that if I do get another dog I will be going with RSPCA as their price is a little cheaper than you and you get up $20,000. But this is nothing against you I have been with you for a long time. And I thank you

In my opinion vets have started charging a lot more since pet insurance. So it's a must have. I was once charged 700 dollars to keep my dog overnight. He was just sitting in a cage.

Our beautiful boy Rumble was laid to rest over the weekend.. he was 7 yrs old..
Over that time we have been with real pet insurance, they have always been professional and stress free when dealing with claims and after his passing they have shown us support... When the time comes for us to get another fur baby we will be choosing Real Pet Insurance Again..

Thankyou To The ‘Real Team For All Your Support Over The Years...

This is my second policy with Real Pet Insurance. It is expensive but the $12,000 limit with two kittens is worth it. On my old policy I nearly reached the $12000 limit for my burmese cat and as it wasn't a pre-existing condition, no claim was denied. Was amazing.

Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.

Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.

my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February

Great value for money! We lodged a claim and it was so easy to claim and fast return for payments, overall a fantastic service and I'm so glad that we have real insurance

I have just signed up for my fourth doggie insurance policy with Real Pet Insurance. Experience has demonstrated that the insurance is worth every cent in premiums to provide adequate care for my dogs often at short notice when the unexpected happens. Real Pet Insurance are very friendly and easy to deal with. They answer all of my questions clearly and the online claim facility is so easy to use. I am very happy with this service, and recommend it to people who are looking to insure their pets.

Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!

Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.

So easy making a claim, my vet sends the claim through on line for me, only takes a few days to get payment into my account, would not be with out pet insurance for my dog, you just don't know what can happen,

Brilliant online claims service. It is so simple to Lodge and then to receive payment within a few days was sensational. I am an ex insurance employee. Great service indeed .

Today I spoke to Rafael with regard to a claim I had submitted. Not only did she take the time to check my claim but she also rang me back to advise me she had expedited my claim and it was in the final stages of being settled. To me this was going over and beyond any service I could have expected and I would recommend this customer service officer to everyone.

I have had this policy for about 5 years and have never had a complaint. Claims are reviewed and finalised promptly. Very happy and have just covered a second pet under the same policy