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Real Pet Insurance Premium Accident & Illness Cover
Katrina SSouth East Queensland, QLD
- 2 reviews
Wouldn’t be without it!
Have used my Pet Insurance recently for my beloved pet and used the online claims service to to be quite honest it literally took two minutes to put the claim in! I received notification within a few hours acknowledging that they received my claim and are working on it. Two days later received the rebate! What better service could I ask for! Thank you Real Insurance, it’s a relief knowing my beloved dog will be looked after when he needs it!
1 comment
AliciaIllawarra, NSW
They Live up to their name "REAL"
My family members have several pets under their Premium policy to the present day and I have been with Real Pet Insurance for the longevity of my beloved furbaby who has just passed.. I am thankful for their caring and compassionate, sympathetic nature towards not only my own furbaby but also the general wellbeing of animals all round. I thank them kindly for the lovely email of sympathy I received on the passing of my furbaby.
They have been quick and easy to deal with and have had no issues with claims or rebates for the entire duration of ...
Read moremy policy. The policies on offer are fairly priced and of good value. I have been more then happy with my insurance policy with Real Insurance, I will continue using Real insurance again with my next furbaby and have suggested to join this company to not only other family members but also friends. This company has gained my trust and respect... Kind regards A continued loyal client..1 comment
Customer RelationsReal Insurance
Hi Alicia,
I am sorry to hear of the passing of your furbaby and wish to extend my sympathy to you and your family. We appreciate your kind words and are pleased to hear that we were able to provide s...
The reviewer stated that an incentive was offered for this review
SuzanneSydney, NSW
Excellent! Claims made easy!
I’ve been with Real Pet Insurance for approx 8 yrs now. I’ve never had any issues with a claim and they make the process easy and quick with refunds within a few days of the claims being submitted. Highly recommended!
3 comments
Customer RelationsReal Insurance
Hi Suzanne,
I'm delighted to hear of your positive experience throughout your time with us and that your claims have been processed with ease. Thank you for taking the time to share your great review...
Real insurance always makes difficult situations with our pet family members so much easier. I have always highly recommended Real Insurance to many friends.
Customer RelationsReal Insurance
Hi Suzanne,
Thank you for your reply. I am glad to hear that we have been able to assist you and your pets in times of need. Thanks again for your kind words.
Kind regards,
Alisa
Find out how Real Pet Insurance Premium Accident & Illness Cover compares to other Pet Insurance
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XuehuaSydney, NSW
Claim
Yes it covered 75-80% of the money.
The insurance was easy to set up.
It took less than a week to resolve my claim.
I joined Real Insurance for more than one year.
1 comment
Customer RelationsReal Insurance
Hi Xuehua,
Thank you for taking the time to share your experience with us and I hope that your pet is doing well. I am delighted to hear of the ease in which you were able to set up your policy and th...
The reviewer stated that an incentive was offered for this review
JUDITH HALLAustralian Capital Territory
- 2 reviews
So glad we have this.
We have had Real Insurance for our staffie since he was 10 months old. He is now 10 and a half. In this time he has had cruciate surgery and a few other minor things. Recently he slipped a disk and in the end had to have spinal surgery. I am so happy that we had the insurance to cover this. Claims were paid quickly and it is so good that the claim is sent straight from the vet, no paperwork to complete. Highly recommend it.
1 comment
Customer RelationsReal Insurance
Hi Judith,
Thank you for taking the time to share your experience with us and I hope that your pet is recovering well from his surgery. It is a pleasure to hear that we can assist in providing support...
OMER SSydney, NSW
- 2 reviews
Highly recommended Real Pet Insurance to anyone who loves their pets and wants to ensure they get the best care possible
Real insurance has been an absolute blessing for us over the last 6 years. We have had pet insurance since our pug was 8 weeks old (now 6yrs old) and it has been worth every single cent. Unfortunately he has had a number of costly medical issue and it’s been so comforting to know he could get the best treatment without having to worry about the cost. Real Insurance has been a pleasure to deal with on every occasion and has always been very prompt in paying claims and now offering Gap only I only pay the gap in the bill.. so easy and convenient! I highly recommend Real Insurance to anyone looking for peace of mind and a friendly reliable company who care about our fur babies!
1 comment
Customer RelationsReal Insurance
Hi Omer,
Thank you for such a fantastic review! It's great to hear of the value that you have found in your policy and that your claim experiences for your pug have been met with ease, leaving you wit...
SimoneGippsland, VIC
- 3 reviews
- Pet Insurance - Premium Accident & Illness Cover
- Verified customer
I'm glad that I was able to claim on insurance for my pet's vet treatment.
No, not a good policy for value as unable to insure for dental which I feel is a very important part of pets health, as peridontal is vital to maintaining the best health for your pet, and pets deterioration in health is primarily due to dental, and therefore, as I have a premium policy, I feel that dental should be included. Myself I have private health cover and dental is covered as it is important, so why not the pets. My pet has his teeth cleaned but I am out of pocket for this because REAL do not cover it. And yes, I am a responsible pet owner.
yes easy to set up, .
Good time frame for resolving claim
pet insured for 2 years
1 comment
Customer RelationsReal Insurance
Hi Simone,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to customers and your feedback ...
JasmineSydney, NSW
Best decision ever
Our dog is two years old and was diagnosed with cataracts, which is unusual because he is so young. To us he is much more than just a dog, he’s family. We decided we want to give him the best life possible and get him surgery to fix his eyes and restore his vision. He spent three days with the amazing team at SASH vets. Real pet insurance covered 80% of his surgery, and were super quick to approve it (no hassles). I would also like to add that we didn’t have to pay the money outright as real pet insurance paid the vets directly, saving us having to fork out $8k and then claim the money back. We are so grateful for real pet insurance. Could not recommend them enough!
1 comment
Customer RelationsReal Insurance
Hi Jasmine,
It is a pleasure to hear that we could assist in providing support for your pet when needed and that we can continue to provide you with cover that is suitable to your needs. Thank you for...
Prompt reinbursment
Was impressed at the prompt return after submitting invoice . Recieved a great amount back. Have recommended this insurance to others. We are glad we took out this insurance as it has been worth it .
1 comment
Customer RelationsReal Insurance
Hi Ashlee,
It's wonderful to hear that your claims have been processed quickly and that you have been left feeling happy with your cover. Thank you for taking the time to share your great review with...
Find out how Real Pet Insurance Premium Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
CarolineSydney Surrounds, NSW
Excellent Pet Insurance!!!
Very easy to set up today, very informative consultant, I have been with Real for over 10yrs with another form of Policy so I am very happy insuring my new Pet with Real Insurance.
1 comment
Customer RelationsReal Insurance
Hi Caroline,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team whilst setting up your policy and that we c...
Not value for money at all
This company is an absolute rip off. Do yourself a favour and go elsewhere!!!! Always a reason they can't pay a rebate and absolutely not worth the money!!!
I tried to cancel my policy today only to be told I needed to keep paying it for the duration of the policy period. I pay $80 per month and I have only been able to claim for $120 during policy period. My dog had a $1400 dental operation. I got $21 back. Dental is a general exclusion apparently. Super unhappy!
1 comment
Customer RelationsReal Insurance
Hi Leah,
I am sorry to hear of your dissatisfaction and that you wish to cancel your policy. If you cancel your policy for whatever reason (other than your pet passing away) after having made a claim,...
KarenGreater Melbourne (Inner), VIC
No fuss, no questions easy claim
Was very happy!
The claim was easy, no stress and payment was promptly transferred into my account. During these times it takes the worry out as it’s stressful dealing with a sick animal. Thank you for your great customer care
1 comment
Customer RelationsReal Insurance
Hi Karen,
Thank you for taking the time to share your experience with us and I hope that your pet is recovering well. I am pleased to hear of the ease in which you were able to submit your claim and t...
Outstanding customer service
Best value I’ve seen, any claims (no matter big or small) were dealt with and paid within 2-3 business days, outstanding customer service and will be using real insurance for a long time to come
1 comment
Customer RelationsReal Insurance
Hi Claudia,
I'm thrilled to hear of the value that you have found in your policy and of the outstanding customer service that you have received throughout your time with us, and your claim experience...
Teresa
- 2 reviews
always great service and communication
I'm so glad I have real pet insurance especially now with my two dogs getting older. I am claiming more with great help when needed and claim process quick and easy
3 comments
Customer RelationsReal Insurance
Hi Teresa,
I'm delighted to hear that we have been able to provide you with great service and peace of mind for your 2 dogs and that your claims have been processed with ease. Thank you for taking th...
It's amazing how we forget to thank for great service or just in general. I greatly appreciate the service you provide and thanks can go a long way.
Teresa
Customer RelationsReal Insurance
Hi Teresa,
Thank you again, we really appreciate the kind words that you have shared with us and that we are also able to share this with our teams.
Kind regards,
Alisa
The reviewer stated that an incentive was offered for this review
I could not recommend Real Pet Insurance more highly!
I cannot thank Real Pet Insurance enough for the care and compassion they showed us when our 9 year old Labrador was diagnosed with an incurable condition that meant that we had to make the agonising decision to put him to sleep. It took three different vetinetinary clinics, and a 5 day hospital stay to diagnose what was causing his sickness. He had so many tests and procedures during this time, and having his pet Insurance with Real meant that at no point did we ever have to consider what it was costing, and instead were able to focus only on ...
Read morewhat was best for him. Our claims were handled promptly, the process was easy and always with true empathy. I honestly felt that the team knew how hard saying goodbye to our boy was for us, and that making the claim after he had passed was a necessary but terribly sad thing to do. We received a number of messages of condolences from the team, they cancelled our policy without us having to request it once they knew he had passed away, and even sent a card. We insured our Lab with Real from when he was a puppy, and could not recommend the product more.1 comment
Customer RelationsReal Insurance
Hi Nicole,
I am sorry to hear of the passing of your beautiful Labrador and wish to extend my sympathy to you and your family. We appreciate your kind words and are pleased to hear that we were able t...
Find out how Real Pet Insurance Premium Accident & Illness Cover compares to other Pet Insurance
Know better, choose better.
NatalieSydney Surrounds, NSW
Best decision I've ever made
Policy is great value. Very easy to set up. Once claims lodged its resolved in 2 to 3 working days. 3 years with this insurance company. Great friendly service when you ring and talk to a customer service representative.
1 comment
Customer RelationsReal Insurance
Hi Natalie,
It's wonderful to hear of the great value that you have found in your policy, with your claims being processed quickly and of the friendly service that you have received from our team mem...
PatriciaNorth Queensland, QLD
- 2 reviews
Great
I have just purchased another policy for my new puppy, Converse as Real Insurance were great to work with and claim for my previous dog, Reebok. I would recommend them for pet insurance.
1 comment
Customer RelationsReal Insurance
Hi Patricia,
I'm pleased to hear of your positive experience throughout your time with us and that we can provide you with peace of mind for your dogs. Thank you for taking the time to share your rev...
KatherineSydney, NSW
Easy to claim
This is my first time buying pet insurance and my claim was processed within a couple of days of the hospital submitting it. I didn’t even have to do anything! Very happy with Real Insurance.
1 comment
Customer RelationsReal Insurance
Hi Katherine,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim via your pets hospital and that we can provid...
KarenSydney, NSW
Great!
I have had a good relationship with Real insurance for many years. It means that helping my pets is much easier & those difficult decisions that have to made because of cost can often be avoided.. the claims are processed quickly & I find them compassionate when I need to call for assistance. Happy with my Choice. Would recommend..
1 comment
Customer RelationsReal Insurance
Hi Karen,
Thank you for your kind words and recommendation, we really appreciate it. I am thrilled to hear that we have been able to assist in providing support for your pets when needed and of the gr...
KellySouth East Queensland, QLD
Impressed with the ease of claiming
The policy for my pooch was all done over the phone many years ago and i have received regular updates of price rises etc. direct debit works for me. I have been a customer for 10 years now and recently my dog broke his knee from a fall and after consults, drugs, x-rays and surgery any claim s i made were paid out within 2 days. Very fast and simple online claiming with drag and drop files. No hassles, no disputes. Well done Real pet insurance.
1 comment
Customer RelationsReal Insurance
Hi Kelly,
Thank you for your wonderful review on your claims experience. I am sorry to hear that the need arose where you had to lodge a claim and I am hoping that your pooch is recovering well. It is...
Questions & Answers
Sorry, there are no questions about Real Pet Insurance Premium Accident & Illness Cover but you can read 3 questions about Real Pet Insurance.
Details
Category | Pet Insurance |
---|---|
Underwriter | Hollard |
Annual Benefit Limit | $12,000 |
Amount of Vet Bill Covered | Up to 80% |
Minimum Pet Age | 8 weeks |
Accidental Injury Cover | Included |
Illness Cover | Included |
Routine Care Cover | Optional Extra |
Tick Paralysis | $1,200 |
Emergency Boarding Fees | $1,000 (you must the the sole carer and hospitalised for over 5 days in a row) |
Lifetime Cover | Included |
Cooling Off Period | 30 Days |
Consultation Fees | $300 |
Cruciate Ligament Conditions | $2,600 |
Waiting Period for Illness | 30 Days |
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Customer RelationsReal Insurance
Hi Katrina,
Read morel. Thank you for taking the time to share your great review with us, we really appreciate it. Kind regards, AlisaI'm thrilled to hear of the value that you have found in your cover for your beloved pet and of you recent claim experience, which was met with ease through our user-friendly online porta...