- Real Pet Insurance
- Verified customer
No, real insurance is more expensive compares to others. We made claim for our dog Kya which was deny And one wasnt paid. As the vet diagnose herv with the wrong was diagnoses. And we weren' t very happy either.
Review collected in partnership with Real Insurance
Going with RPI was the biggest mistake I ever made for my pet care!
Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!
Always a terrible service
Terrible communications between people I speak to, messed around so many times. If my dog was younger I’d change insurers but they started stuffing me around with claims 3 years ago when he was already getting too old to change. After being with them and paying a hefty premium for 7 years!
Garbage, doing everything possible to avoid claims! avoid!
Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.
Easy claiming, no hassles!
Claim lodged and paid in three days. No waiting, or complicated forms to fill out it was all done by the Vet Practice. Have been with this company for 3 years.
Don’t pay claims
Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.
Great follow up on claims and quick response
Great value policy and all but one of my claims have been claimed in very short time. They are very precise with the information they need for claims which helps a lot when claiming.
Would never recommend Real Pet Insurance to anyone
When I joined Real Pet Insurance I specifically stated i wanted my German Shepherd to be covered for Pregnancy. 18 month later when i put in a claim i was told my pet is not nor was she ever covered for pregnancy, the customer service was absolutely terrible from them with no solution and no help and when i told them i wanted to cancel my policy, they simply answered yes we can do that today.
Not very professional
It took a month and a half after the claim , been with real for 3 years. Kept on asking for more information all the time . The people on the phone are rude
At this stage after spending $2000. On Vet. bills, little help having our dog insured.
Policy of little value. Easy to set up of course.
Been with company a couple of years.
Recent claim would have been easy for you to resolve. 0,0,0,0,0,0,0, easy to arrive at.
Sorry, but insurance company’s are a pain in the clacker. A bit like using an ash tray on a motorbike.
Pre-existing ear infection of doom
Woeful customer service. Even worse correspondence.
Submitted my claim and all the paperwork. Some of it wasn’t relevant, sure, but I uploaded it just in case. No big deal.
However, 10 days later I’ve still not heard anything... so I email them to follow up on it.
Turns out, they don’t contact you at all unless they want money... so unbeknownst to me, my claim was rejected days ago because of an ear infection back in January 2018 - pre-existing apparently.
Nevermind that I’ve insured my dog through them for almost 2 years and claimed only once, not complained about them upping my premiums, not missed a payment etc.
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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