Reviewer Photos & Videos
Excellent! Claims made easy!
I’ve been with Real Pet Insurance for approx 8 yrs now. I’ve never had any issues with a claim and they make the process easy and quick with refunds within a few days of the claims being submitted. Highly recommended!
Yes it covered 75-80% of the money.
The insurance was easy to set up.
It took less than a week to resolve my claim.
I joined Real Insurance for more than one year.
The reviewer stated that an incentive was offered for this review
So glad we have this.
We have had Real Insurance for our staffie since he was 10 months old. He is now 10 and a half. In this time he has had cruciate surgery and a few other minor things. Recently he slipped a disk and in the end had to have spinal surgery. I am so happy that we had the insurance to cover this. Claims were paid quickly and it is so good that the claim is sent straight from the vet, no paperwork to complete. Highly recommend it.
I took out Pet Insurance for my dog 6 years ago and to date have never had an issue with a claim. Online claims service makes it so much easier.
Really Happy with Real Pet Insurance
No problems with the policy, once all the documentation was set up with Real, no problems with all the claims we've been making. The reimbursement are usually made fairly quickly depending on how quick the Vet submits the claim.
Will Be Looking Elsewhere For My Next Dog
I covered my pet from a puppy so no restrictions were in place except for hip displacement for 6 months. She had to be euthanised at 6 years due to chronic liver failure. I provided the invoice from the night at the pet hospital which listed the procedures that were performed to diagnose and ultimately euthanise. Upon submitting the claim to Real Insurance, I was told that I had to provide a complete document of all of the diagnosis’s performed by the hospital that night and I organised for the hospital to email real, the hospital also emailed ...me to confirm that they had. I phoned real the next day and they confirmed receipt of said email. I asked at this time why they needed this info as the dog was covered for whatever reason that she may be sick or die from and they said that it was standard procedure but it doesn’t make any sense and I don’t understand why I was told that my dog was covered for any reason when I then had to provide an entire diagnosis. 2 weeks later, by snail mail, I received a further request for a complete history of my dogs health records from my vet! Once again it was provided. I called real a few days later to confirm that they now had everything required to process the claim and they said that they didn’t have any documents from the hospital! It was at this point I completely lost it and told them that as I had already received confirmation of receipt that it was now their job to request required paperwork and I also accused them of playing games to delay my payment (which was in excess of $6k). Finally, they did step up, told me my claim would be given priority, contacted the hospital for the documents to be resent and then paid me within 7-10 days. Yes, I finally got my payout but I feel like I had to fight to get it for absolutely no reason, my dog died - she was covered to die for whatever reason and I had to jump through hoops to get my payment, obviously at a time that I was still grieving her loss. No, I would not use real again, I am going to go with rspca next time, at least they pass some of the money on!
So streamlined and quick - was amazed at the turn around once a claim had been submitted!
We have accident only cover, which we questioned prior to needing it, if it was worthwhile - 2 weeks later our 2yo Shepard broke his leg playing! He needed extensive orthopaedic surgery, in-hospital care and rehab. Claim processed within 7 business days! Absolutely worth every cent we’ve paid into our cover.
Highly recommended Real Pet Insurance to anyone who loves their pets and wants to ensure they get the best care possible
Real insurance has been an absolute blessing for us over the last 6 years. We have had pet insurance since our pug was 8 weeks old (now 6yrs old) and it has been worth every single cent. Unfortunately he has had a number of costly medical issue and it’s been so comforting to know he could get the best treatment without having to worry about the cost. Real Insurance has been a pleasure to deal with on every occasion and has always been very prompt in paying claims and now offering Gap only I only pay the gap in the bill.. so easy and convenient! I highly recommend Real Insurance to anyone looking for peace of mind and a friendly reliable company who care about our fur babies!
- Pet Insurance - Premium Accident & Illness Cover
- Verified customer
I'm glad that I was able to claim on insurance for my pet's vet treatment.
No, not a good policy for value as unable to insure for dental which I feel is a very important part of pets health, as peridontal is vital to maintaining the best health for your pet, and pets deterioration in health is primarily due to dental, and therefore, as I have a premium policy, I feel that dental should be included. Myself I have private health cover and dental is covered as it is important, so why not the pets. My pet has his teeth cleaned but I am out of pocket for this because REAL do not cover it. And yes, I am a responsible pet owner.
yes easy to set up, .
Good time frame for resolving claim
pet insured for 2 years
Insurance policy is fantastic
Policy is great value however the time for the processing of claim is convenient and stress free however there should be a fixed price as I am on a fixed budget
Best decision ever
Our dog is two years old and was diagnosed with cataracts, which is unusual because he is so young. To us he is much more than just a dog, he’s family. We decided we want to give him the best life possible and get him surgery to fix his eyes and restore his vision. He spent three days with the amazing team at SASH vets. Real pet insurance covered 80% of his surgery, and were super quick to approve it (no hassles). I would also like to add that we didn’t have to pay the money outright as real pet insurance paid the vets directly, saving us having to fork out $8k and then claim the money back. We are so grateful for real pet insurance. Could not recommend them enough!
Wouldn't be without my pet insurance
So good, I'm very happy with my pet insurance, I have it since we bought our dog as a puppy for 7 years. wouldn't be with out it, So easy to claim , my vet sends my claim through for me and you get your money back very quick.
Easy claim, quick payment
Online claim process was straightforward and payment was received in a few days. Only thing that was confusing was requirement for vet notes on the online portal but my vet would not release them to me - only direct to insurer.
Pet insurance claim
I’m really happy with my pet insurance through Real Insurance! The process time was quick which is great. I feel that my policy is good value! I have had this policy for 3 years and have always had good service.
Was impressed at the prompt return after submitting invoice . Recieved a great amount back. Have recommended this insurance to others. We are glad we took out this insurance as it has been worth it .
Reliable and helpful, literally a life saver for our dogs.
RPI has been reliable and literally a life saver for 3 of our dogs over the last 9 years. Claims are easy to submit and are processed quickly, call centre staff are really helpful on the phone when needed. We are relieved that we can tell our vet to apply whatever tests and treatments are needed to help our beloved dogs get back to full health, knowing we are covered for up to 80% of the costs. We have had some scary close calls and thankfully this insurance has helped us through.
Not value for money at all
This company is an absolute rip off. Do yourself a favour and go elsewhere!!!! Always a reason they can't pay a rebate and absolutely not worth the money!!!
I tried to cancel my policy today only to be told I needed to keep paying it for the duration of the policy period. I pay $80 per month and I have only been able to claim for $120 during policy period. My dog had a $1400 dental operation. I got $21 back. Dental is a general exclusion apparently. Super unhappy!
Long & drawn out
It took 2 & 1/2 months to resolve my claim & had to contact real insurance via phone - on an awful patchy line - multiple times. I had to do all the chasing up. Will be switching to a different company when this policy runs out.
No fuss, no questions easy claim
Was very happy!
The claim was easy, no stress and payment was promptly transferred into my account. During these times it takes the worry out as it’s stressful dealing with a sick animal. Thank you for your great customer care
Peace of Mind in case an accident occurred
We have had the Pet Insurance from outset for our dog, and has always been a good relationship overall.
Some of the paperwork required was cumbersome to collect, but the Vets made this easy to collect and submit quickly.
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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