- Sign in
- Write a review
Real Pet Insurance (page 3 of 14)
Premium Accident & Illness Cover, Standard Accident & Illness Cover, Classic Accident & Illness CoverReviewer Photos & Videos
KatherineSydney, NSW
Easy to claim
This is my first time buying pet insurance and my claim was processed within a couple of days of the hospital submitting it. I didn’t even have to do anything! Very happy with Real Insurance.
1 comment
KarenSydney, NSW
Great!
I have had a good relationship with Real insurance for many years. It means that helping my pets is much easier & those difficult decisions that have to made because of cost can often be avoided.. the claims are processed quickly & I find them compassionate when I need to call for assistance. Happy with my Choice. Would recommend..
1 comment
Customer RelationsReal Insurance
Hi Karen,
Thank you for your kind words and recommendation, we really appreciate it. I am thrilled to hear that we have been able to assist in providing support for your pets when needed and of the gr...
Elena WilsonGreater Melbourne (Outer), VIC
- 2 reviews
Very happy- easy to deal with
Value for money, Great rebate, very easy and fast claim process, you receive the money and email confirmation within a few days. Been with the company for 3 years and am very happy with the cover
1 comment
Customer RelationsReal Insurance
Hi Elena,
I'm thrilled to hear of the value that you have found in your cover and that your claims has been processed quickly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
Find out how Real Pet Insurance compares to other Pet Insurance
Know better, choose better.
Easy with no fuss
One I uploaded the receipts, the process was seamless and quick. I was kept up to date with regular messaging which was followed up with a detailed report through the post.
1 comment
Customer RelationsReal Insurance
Hi Leanne,
I'm pleased to hear that your claim was processed with ease and that you were kept up to date throughout your experience. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
KellySouth East Queensland, QLD
Impressed with the ease of claiming
The policy for my pooch was all done over the phone many years ago and i have received regular updates of price rises etc. direct debit works for me. I have been a customer for 10 years now and recently my dog broke his knee from a fall and after consults, drugs, x-rays and surgery any claim s i made were paid out within 2 days. Very fast and simple online claiming with drag and drop files. No hassles, no disputes. Well done Real pet insurance.
1 comment
Customer RelationsReal Insurance
Hi Kelly,
Thank you for your wonderful review on your claims experience. I am sorry to hear that the need arose where you had to lodge a claim and I am hoping that your pooch is recovering well. It is...
RoslynPerth, WA
- 4 reviews
- 3 likes
Great customer service
Policy good value. I took out policy for my puppy and thank goodness!. Claims process has been quick & easy on portal & staff very helpful on phone. Claims paid very quickly after lodgement. Would recommend
1 comment
Customer RelationsReal Insurance
Hi Roslyn,
It's wonderful to hear of the value that you have found in your policy and that your claims have been settled quickly, along with the great customer service that you received. Thank you fo...
KarinSydney, NSW
Claim stuff don’t read full consult notes and then ask for more evidence when it is already in the consult notes.
My dog is on multiple medication. The vet consult notes that discussed these medications is six pages long. On a number of occasions when I submit a pharmacy receipt for medications along with the vet consult notes I get contacted asking for evidence from my vet. It’s all there if the claim staff would only read the notes properly. I it’s incredibly frustrating, delays payment And there is nowhere on the cleaning website where I can write a note directing them to which page of the Vet notes discusses the medications.
1 comment
Customer RelationsReal Insurance
Hi Karin,
I am sorry for any inconvenience caused and I would appreciate the opportunity to look into your experience further. I have sent you a private message to obtain further information.
Kind regards,
Jessica
JayeGreater Melbourne (Outer), VIC
Online claiming not very user friendly
My 1st online claim took over 30 minutes to set up & enter/upload required details. A lot more could be changed to make it more user friendly. Including allowing for policy number variances. Since there seems to be a few different ways I’ve seen it used in their correspondence. Uploading documents seemed quite unclear & clunky to use. Frustrating, I hope some improvements can be made to stop others going through the same frustration.
1 comment
Customer RelationsReal Insurance
Hi Jaye,
I am sorry to hear of the difficulties experienced when submitting your claim online. We are always looking for ways to enhance the services that we provide to customers and I have passed you...
WilliamSydney, NSW
Real pet insurance
I have been with real pet insurance for around 22 years they are very quick at processing claims never any problem.
I highly recommend real pet insurance for peace of mind.
William
1 comment
Customer RelationsReal Insurance
Hi William,
Thank you for taking the time to share your experience and recommendation, we really appreciate it. I am delighted to hear that we can continue to provide you with the peace of mind, knowi...
Find out how Real Pet Insurance compares to other Pet Insurance
Know better, choose better.
- Real Pet Insurance
- Verified customer
On line claims processing
I have been a client of Real pet Insurance for a number of years and to date I have had no reason to fault the service received. Since I began to use the "on-line claims facility" I have found the system to work efficiently well with claims actioned and refunds paid back within the promised time frame. Thank you Real Pet Insurance Staff, keep up the good work.
1 comment
Customer RelationsReal Insurance
Hi Silvana,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you have been able to submit your claim via our online pet portal and that we ca...
John DOHERTYNorth Queensland, QLD
cruciate ligament
Approximately 8 years with Real Pet Insurance. Very happy with the claim process and refund received.
Claim was actioned on the day of operation on my dog Ziggy.
No complaints at all.
1 comment
Customer RelationsReal Insurance
Hi John,
Thank you for your wonderful review on your claims experience. I am sorry to hear that the need arose where you had to lodge a claim and I a hope that Ziggy is recovering well. It is a pleasu...
KathleenNorth Queensland, QLD
Excellent.
Very happy with Real Insurance policies.Kept up to date on progress.Highly recommend.Have claimed on pet insurance and funeral insurance in the past.Very positive results.Very happy to help with any questions.
1 comment
Customer RelationsReal Insurance
Hi Kathleen,
I'm pleased to hear of the value that you have found in your policies and that we have been able to provide assistance through your positive claim experiences. Thank you for taking the t...
Happy with my policy
I am very pleased with my policy, I have had a few claims now and I’m very impressed with the way they have been dealt with. Firstly I have always been informed that the claim has been received
and when accepted payment has been paid very promptly. I have been with this company since Feb 2017
1 comment
Customer RelationsReal Insurance
Hi John,
It is a pleasure to hear that you felt fully informed of your claims status and that we have been able to assist in providing support for your pet when needed. Thank you for choosing Real Ins...
Sandy
- 2 reviews
Wouldn't be without Real Pet Insurancr
My puppy is 9 years old and we have been insured with Real pet insurance since he was 8 weeks old. Our dog wouldn't be with us if we hadn't had him insured. Real pet insurance have always paid out on this policy to the tune of thousands over the past 9 years. Occasionally they have requested the history from the vet which is no hassle to me or the vet. Real have always paid our claims, they let you know when it had been recieved and the refund is in my bank account. This policy has been great value for money, so thankyou Real Pet Insurance.
1 comment
Customer RelationsReal Insurance
Hi Sandy,
It is wonderful to hear of the great service that you have received when needing to claim for your puppy and that we can continue to provide you with cover that is suitable to you and your p...
MyraSydney, NSW
- 2 reviews
Excellent service
I am happy with Real Pet InsuranceInsurance , it is a good service with rebates in to my bank account
My only complaint is regarding the telephone service after one of our beloved dogs died. I phoned your company to change our insurance to one dog as our poodle had sadly died. The person on the phone took my details and did her job efficiently changing the cover to one dog. At the end of the call she said
"Have a Great Day". Not appropriate and insensitive.
1 comment
Customer RelationsReal Insurance
Hi Myra,
I am sorry to hear of the passing of your poodle and wish to extend my sympathy to you and your family. I am pleased to hear that we have been able to assist with your claims and I would real...
Find out how Real Pet Insurance compares to other Pet Insurance
Know better, choose better.
Should of stayed where I was
Our previous pet insurance company was 100% better to deal with, we only transferred to real as we set our life insurances up with them, think I’m heading back to old company, claim took too long and alot of emails back and forth, makes us wonder if we look around for another insurer for life etc
1 comment
Customer RelationsReal Insurance
Hi Leigh,
I am sorry to hear of your recent claims experience and we would appreciate the opportunity to look into your experience further. I have sent you a private message to obtain further information.
Kind regards,
Jessica
ChrisPERTH
- 11 reviews
pet insurance costs
Insurance for two pets is quite expensive. Yes I have had to make claims but they are only small. The amount I pay in Pet Insurance is very expensive. Probably would look around before going ahead with Real again.
1 comment
Customer RelationsReal Insurance
Hi Chris,
Thank you for taking the time to share your experience with us and I am pleased to hear that we have been able to assist with your claims. We really appreciate your feedback in relation to ...
Suzy BGreater Melbourne (Outer), VIC
- 2 reviews
Excellent customer service particularly when I had any questions or advice needed.
The policy is good value and easy to set up particularly the use of the portal for claims.
The claims were attended to in a timely matter and I did appropriate the sms updates that were sent regularly.
I had pet insurance for my dog Tilly for over 7 years with many claims as she h had many issues over her life.
1 comment
Customer RelationsReal Insurance
Hi Suzy,
I'm pleased to hear of the excellent service that you have received throughout your experiences with us over the years and that we have been able to provide support in times of need for you ...
JulieGreater Melbourne (Outer), VIC
We are very happy with this service.
Commensed policy in 2011, and have made numerous claims for our two dogs. Response and follow up have been prompt and satisfactory. Our policy has been excellent value and has helped us, financially, to cope with responsible pet ownership.
1 comment
Customer RelationsReal Insurance
Hi Julie,
It's fantastic to hear that you have found value in your policy and that your claims have been processed promptly. Thank you for taking the time to share your great review with us, we really appreciate it.
Kind regards,
Alisa
Petula LoueyGreater Melbourne (Inner), VIC
- 2 reviews
Pet Claim
Although i tried to do an online claim, documents were not uploading on the portal. Apparently there was an issue with the online portal so I emailed the pet insurance email instead with my claim and followed up with a call and was just as easy. Phone consultant was friendly and confirmed that they were in receipt of my email and apologised their portal wasn't working currently. Got my claim back within a few days, Very quick and easy. Been with Real insurance for years. Pretty happy with their service
1 comment
Customer RelationsReal Insurance
Hi Petula,
Thank you for taking the time to share your experience and I am sorry for any inconvenience caused. I am pleased to hear that you were able to have your claim documents submitted via email ...
Questions & Answers
Kevasked
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
2 answers
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
Helenasked
please send me your email as I need to email a clients history to you.
1 answer
Greenstone F.Real Insurance
Hi Helen, thanks for your enquiry. Please email real@petsure.com.au, thank you.
Gazasked
Can a supervisor contact me,if you can?
1 answer
Customer RelationsReal Insurance
Hi, Can you please private message me your policy details here: www.facebook.com/RSPCAPetInsurance and I can arrange for a Service Manager to contact you. Thank you
Details
Category | Pet Insurance | Pet Insurance | Pet Insurance |
---|---|---|---|
Underwriter | Hollard | Hollard | Hollard |
Annual Benefit Limit | $12,000 | $12,000 | $12,000 |
Amount of Vet Bill Covered | Up to 80% | Up to 75% | Up to 60% |
Minimum Pet Age | 8 weeks | 8 weeks | 8 weeks |
Accidental Injury Cover | Included | Included | Included |
Illness Cover | Included | Included | Included |
Routine Care Cover | Optional Extra | Not Included | Not Included |
Tick Paralysis | $1,200 | $1,000 | Included |
Emergency Boarding Fees | $1,000 (you must the the sole carer and hospitalised for over 5 days in a row) | $1,000 (you must the the sole carer and hospitalised for over 5 days in a row) | $500 |
Lifetime Cover | Included | Included | Included |
Cooling Off Period | 30 Days | 30 Days | 30 Days |
Consultation Fees | $300 | $300 | $300 |
Cruciate Ligament Conditions | $2,600 | $2,600 | Included |
Waiting Period for Illness | 30 Days | 30 Days | 30 Days |
Condition Limit | $2,000 per condition (Classic Accident & Illness Cover only) |
Visit official website
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Customer RelationsReal Insurance
Hi Katherine,
Read moree you with cover that is suitable to your needs. Kind regards, JessicaThank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to submit your claim via your pets hospital and that we can provid...