The policy was very easy to set up, I have not lodged a claim yet. I have been with Real pet Insurance for 2 years, with my cat. I have confidence that lodging a claim will be just as easy.

As always, claim was attended within a couple of days and text message sent acknowledging same a day or so before. Absolutely no complaints in all the 9 years. Would highly recommend your service

My policy is in line with what I had signed up for no hidden get outs I got what I signed up for Great Insurance no regrets all claims were met

With the slow mail by post i did not realize i could claim online for my Belgian Shepherd cross rough collie called SOLO. Much quicker to settle claim online which i will use in future claims,I have been with Real Pet insurance for 10 years

No, real insurance is more expensive compares to others. We made claim for our dog Kya which was deny And one wasnt paid. As the vet diagnose herv with the wrong was diagnoses. And we weren' t very happy either.

I think my policy was good. I do think thou that if I do get another dog I will be going with RSPCA as their price is a little cheaper than you and you get up $20,000. But this is nothing against you I have been with you for a long time. And I thank you

Quote process was online and super fast. Only required the pup’s breed and DOB. Quick process to set up reoccurring credit card payment. Found the premium to be competitive. (Don’t be fooled by insurers offering free months upfront when the overall cost will be more over the life of the pup!)

We have had most of our dog's claims out through our vet and it is a fast and efficient process whereby claims were paid into our nominated bank account. I could not be more thankful for the seamless process, thank you Real Pet Insurance!

In my opinion vets have started charging a lot more since pet insurance. So it's a must have. I was once charged 700 dollars to keep my dog overnight. He was just sitting in a cage.

During a stressful time you shouldn’t have to worry about vet bills, and with Real Pet Insurance, you don’t! Sorted quickly and easily with no stress or hassle, and 75% of the costs were covered. Thank you Real Pet Insurance!

Our beautiful boy Rumble was laid to rest over the weekend.. he was 7 yrs old..
Over that time we have been with real pet insurance, they have always been professional and stress free when dealing with claims and after his passing they have shown us support... When the time comes for us to get another fur baby we will be choosing Real Pet Insurance Again..

Thankyou To The ‘Real Team For All Your Support Over The Years...

This is my second policy with Real Pet Insurance. It is expensive but the $12,000 limit with two kittens is worth it. On my old policy I nearly reached the $12000 limit for my burmese cat and as it wasn't a pre-existing condition, no claim was denied. Was amazing.

Exceptional value for money . New to real insurance but would recommend to anyone because of the competitive rates and zero excess on claiming. Its also very easy to set up online .

I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?

Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.

Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.

my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February

Great value for money! We lodged a claim and it was so easy to claim and fast return for payments, overall a fantastic service and I'm so glad that we have real insurance