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So simple and easy. You are great !
Claim was lodged on Thursday . Got my pay out the next Monday. Been insured for 3 years with you. This was my first claim. It was completed quickly and easily
the best insurance there is.
The policy was very easy to set up, I have not lodged a claim yet. I have been with Real pet Insurance for 2 years, with my cat. I have confidence that lodging a claim will be just as easy.
Quick response to claims
As always, claim was attended within a couple of days and text message sent acknowledging same a day or so before. Absolutely no complaints in all the 9 years. Would highly recommend your service
My policy is in line with what I had signed up for no hidden get outs I got what I signed up for Great Insurance no regrets all claims were met
very good response to claim
With the slow mail by post i did not realize i could claim online for my Belgian Shepherd cross rough collie called SOLO. Much quicker to settle claim online which i will use in future claims,I have been with Real Pet insurance for 10 years
- Real Pet Insurance
- Verified customer
No, real insurance is more expensive compares to others. We made claim for our dog Kya which was deny And one wasnt paid. As the vet diagnose herv with the wrong was diagnoses. And we weren' t very happy either.
Review collected in partnership with Real Insurance
Claiming for having my dog put down
I think my policy was good. I do think thou that if I do get another dog I will be going with RSPCA as their price is a little cheaper than you and you get up $20,000. But this is nothing against you I have been with you for a long time. And I thank you
Instant policy quote with minimal info (Breed and DOB only)
Quote process was online and super fast. Only required the pup’s breed and DOB. Quick process to set up reoccurring credit card payment. Found the premium to be competitive. (Don’t be fooled by insurers offering free months upfront when the overall cost will be more over the life of the pup!)
Simple and Easy
We have had most of our dog's claims out through our vet and it is a fast and efficient process whereby claims were paid into our nominated bank account. I could not be more thankful for the seamless process, thank you Real Pet Insurance!
Vets are expensive
In my opinion vets have started charging a lot more since pet insurance. So it's a must have. I was once charged 700 dollars to keep my dog overnight. He was just sitting in a cage.
- Pet Insurance - Standard Accident & Illness Cover
- Verified customer
Real Pet Insurance allowed us to give our Big Boy the best care possible!
We had our beautiful Big Bullmastiff Ace insured with Real for almost 5 years. During this time we had several claims, 2 of those claims were a very substantial amount and were paid by Real.
Unfortunately our big boy passed away recently but we were able to give him the best chance possible to try to beat his illness due to having this insurance. Our final claim was paid to us quickly and without question which was so appreciated in such a time of grief. They even cancelled our policy once our final claim was paid out.
For piece of mind I woul...
Service you can rely upon!
During a stressful time you shouldn’t have to worry about vet bills, and with Real Pet Insurance, you don’t! Sorted quickly and easily with no stress or hassle, and 75% of the costs were covered. Thank you Real Pet Insurance!
Our beautiful boy Rumble was laid to rest over the weekend.. he was 7 yrs old..
Over that time we have been with real pet insurance, they have always been professional and stress free when dealing with claims and after his passing they have shown us support... When the time comes for us to get another fur baby we will be choosing Real Pet Insurance Again..
Thankyou To The ‘Real Team For All Your Support Over The Years...
This is my second policy with Real Pet Insurance. It is expensive but the $12,000 limit with two kittens is worth it. On my old policy I nearly reached the $12000 limit for my burmese cat and as it wasn't a pre-existing condition, no claim was denied. Was amazing.
No excess on claim and competitive rates
Exceptional value for money . New to real insurance but would recommend to anyone because of the competitive rates and zero excess on claiming. Its also very easy to set up online .
Applying for Pet policy online, you should be able to assess if Private health insurance will provide a policy discount.
I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?
Easy Claim Pet Insurance
Policy from 2010 to 2020. Premiums started at $45/month ended up at $150/month for a Premium policy.
Knowing how expensive VET's bills can be we thought it was a good idea to insure our puppy.
We used the insurance a couple of times for the first couple of years and being reimbursed the correct amount was never a problem, usually in 3 to 4 days of submitting the required information, all done electronically, easy.
During the last 4 years and especially the last 18 months we were at a Specialist Vet regularly with a bad shoulder injury and was...
Got Real and it’s real easy
Was easy to apply for and the Real team as so helpful.
I have recommended Real to family and friends and work colleagues.
I haven’t claimed anything as I have just registered.
Better value than my current insurer
Good value. Easy to set up. Fast, efficient, friendly, polite, helpful customer service. I just joined Real Inside today. Better than current insurer. Amount paid is more than current insurer.
My dogs have been insured with Real for 8 years . Excellent service over this time
my only complaint is recently it has taken months to get my refund back, Maybe the vet is slow to submit them, A claim from October was paid in February
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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