Not value for money at all
This company is an absolute rip off. Do yourself a favour and go elsewhere!!!! Always a reason they can't pay a rebate and absolutely not worth the money!!!
I tried to cancel my policy today only to be told I needed to keep paying it for the duration of the policy period. I pay $80 per month and I have only been able to claim for $120 during policy period. My dog had a $1400 dental operation. I got $21 back. Dental is a general exclusion apparently. Super unhappy!
Claim stuff don’t read full consult notes and then ask for more evidence when it is already in the consult notes.
My dog is on multiple medication. The vet consult notes that discussed these medications is six pages long. On a number of occasions when I submit a pharmacy receipt for medications along with the vet consult notes I get contacted asking for evidence from my vet. It’s all there if the claim staff would only read the notes properly. I it’s incredibly frustrating, delays payment And there is nowhere on the cleaning website where I can write a note directing them to which page of the Vet notes discusses the medications.
Going with RPI was the biggest mistake I ever made for my pet care!
Policy is of next to no value. Discussions leading up to me taking out the policy with RPI were total nonsense! They've not covered what I needed & what I was supposed to be covered for and I pay well in excess of $100 per month for one pet. Pet insurance (with this provider anyway) is totally not worth it - total scam!
Always a terrible service
Terrible communications between people I speak to, messed around so many times. If my dog was younger I’d change insurers but they started stuffing me around with claims 3 years ago when he was already getting too old to change. After being with them and paying a hefty premium for 7 years!
Terrible company, complete rip off.
I paid this company $90/month to insure my dog for about two years. During that time she had various minor incidents, as dogs do. They rejected all my claims but one very small claim for a eye ulcer. I realised that I am getting nothing from them at all. So I contacted them to try and cancel and they told me I am obligated to pay them till the end of the claim period. So because they gave me like $200 in a 2 year period (during which time I have paid them like $2000) I now have to pay them another $300 for the privilege of being allowed to cancel. I wonder how things like this can be legal.
Garbage, doing everything possible to avoid claims! avoid!
Horrible first experience with a pet insurance company.
detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn't, won't respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke.
REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.
Terrible experience. Had to lodge a complaint with the ombudsman due to non payment
The claim was lodged early December and have had to go through stress to even get a response. So disgusting ! Customer service were rude and I received 7 different responses to my request. Poor customer service
Expensive and hard to claim.
I have had Real Pet insurance for many years. My dog is 6, and I have had it her whole life.
I rarely claim anything.
I had to resend the claim information multiple times despite the vet sending documents for treatment carried out.
They chose to post letters instead of a faster method such as text or email to request more information. Funny that they send a text stating that they received your claim but can only snail mail the request for more information. This act alone makes the process 10-14 days slower!
Very slow & frustrating process.
I...made no claims for two years prior to this and when I needed to make a claim it was very slow to process. Took multiple calls and emails to get it finally approved. Now they wont let me cancel without paying out the policy. Despite not claiming prior to this year for a long time.
like all things there is only one winner
over the years it went from 66 to a 110 not good ? i could understand that if a lot of claims were made but i think based on my policy i cannot see it to be of value
This insurance company is a rip off....avoid them at all costs. We recently cancelled our policy due to leaving the country, but as we had a small claim in the last 6 months we have to pay for the remainder of the insurance period ie. 6 more months. Works out at double the rebate we got back on our claim. What a con! Expensive!
Don’t pay claims
Have been with them for about four years. Pay premiums fortnightly - about $75 per fortnight for two small dogs. Lodged a claim for a vet bill of $80 and it was refused because the vet notes stated that my dog MAY have scratched her eye after being groomed two days before. Claim refused due to complications following grooming. A) may or may not have been complication following grooming and B) why should it matter. It could have been caused by windy weather too, which had been experiencing around the same time. Been paying them about $75 per fortnight, and this vet bill was for $80.
Would never recommend Real Pet Insurance to anyone
When I joined Real Pet Insurance I specifically stated i wanted my German Shepherd to be covered for Pregnancy. 18 month later when i put in a claim i was told my pet is not nor was she ever covered for pregnancy, the customer service was absolutely terrible from them with no solution and no help and when i told them i wanted to cancel my policy, they simply answered yes we can do that today.
I pay for years, then you don't seem to want me to claim!!
I have paid a lot of money over a period of about 11 years, to insure my pet. I wanted to claim for the very first time ( an amount of about $160, not much!), and the process is frustrating, full of obstacles, and close to impossible to navigate. Not much help from your team, I was tempted to just give up, but persevered on principle.
this policy is terrible value, doesn't cover for anxiety disorder which Realpet state is a behavioural problem - which it is NOT. I've been paying for 8 years and I will cancel as soon as I can - which is not until the end of my year. also can't cancel when I want to!! misleading.
Not very professional
It took a month and a half after the claim , been with real for 3 years. Kept on asking for more information all the time . The people on the phone are rude
Barely anything covered, and loopholes were used to minimise payout amount. Very poor service, coverage and value for the $1500-1800/yr I pay. I have an 80% coverage policy, and after paying over $2000 for an operation was reimbursed $400...less than 30% actual coverage. Definitely advise to look elsewhere.
Policy is not as good as it looks
I find that you are very restrictive on some Vet expenses
where my dog has anxiety issues but max i get back is $50 for whole year considering i am payng approx 600-700 per year i find it very unfair
Not worth having.
I don’t think my policy is good value. Yes, easy to set up. When claim was lodged it took a few days, yet the resolve took 10 days as I didn’t know when resolved till I received response in the mail, yet a text was sent about an hour after submitting. I have been with real for 2 years.
I have had pet insurance for 6 years with very few claims. Not sure how an ear problem is pre existing as a new born pup and now I find out that when I have claimed flea treatment on the day of renewal , the renewal start at 11.59pm so not claimable. Language is also a problem. Had to repeat myself over and over as they didn’t understand. Far too many exceptions and not enough common sense and certainly not enough product knowledge. Have to be called back every time
Pre-existing ear infection of doom
Woeful customer service. Even worse correspondence.
Submitted my claim and all the paperwork. Some of it wasn’t relevant, sure, but I uploaded it just in case. No big deal.
However, 10 days later I’ve still not heard anything... so I email them to follow up on it.
Turns out, they don’t contact you at all unless they want money... so unbeknownst to me, my claim was rejected days ago because of an ear infection back in January 2018 - pre-existing apparently.
Nevermind that I’ve insured my dog through them for almost 2 years and claimed only once, not complained about them upping my premiums, not missed a payment etc.
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.