Vets are expensive
In my opinion vets have started charging a lot more since pet insurance. So it's a must have. I was once charged 700 dollars to keep my dog overnight. He was just sitting in a cage.
Applying for Pet policy online, you should be able to assess if Private health insurance will provide a policy discount.
I took out a pet policy online during COVID19 crisis. Will Real now assess if my Private Health insurance can access a discount on my pet insurance and apply it?
Difficult on line process.
Clunky claim process.
Should have a process similar to Hicaps as for private medical insurance.
All else was also cumbersome.Have been a member for 3 years.
Don’t want to say any more now
Been with real for 11 years. Had to chase this claim three times. Very upsetting considering I had to have my little cat euthanised. Made a very sad time more difficult.
Think you should cover more for pulling out animals teeth.
I was sending it to you by email. Now my My Vet sends it to you .it makes it easy when the vet sends it to you.would be better if the coverd animals teeth more sometimes animals has 2 or 3 teeth out
Great insurance but online claims could be improved
Overall great insurance but I find it frustrating that they introduced online claims but if they require additional information they revert back to paper communication and this defeats the purpose. My vet only provides a receipt after the visit and real always write back asking for full medical history. This delays the whole claim process. Other than that I have been with real pet insurance for 8 years and have never had a claim refused and like the fact that you get a % back rather than paying an excess.
- Real Pet Insurance
- Verified customer
Disappointed with the call centre knowledge
Surprised that when I called in to enquire my Real Reward, the call centre officer wasn't very clear on the annual rewards policy. She claimed that I am not eligible despite I have completed my 1st year with Real Pet Insurance. Fortunately, [name removed] from the customer service helped me to resolved the issue.
Not a great experience when its time to claim
After paying $5000 in premiums they refused to pay a claim I was told would be fine over the phone. They make it difficult and everyone you speak to tells you something different until you give up! A REAL waste of money and time should be their slogan. Save yourself the heartache and put away your own nest egg or use someone else who will look after you. Insurance should take away the burden not create one! A REAL shame I wasted so many years and so much money to be shown zero loyalty from this company.
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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