Reviewer Photos & Videos
Excellent! Claims made easy!
I’ve been with Real Pet Insurance for approx 8 yrs now. I’ve never had any issues with a claim and they make the process easy and quick with refunds within a few days of the claims being submitted. Highly recommended!
Yes it covered 75-80% of the money.
The insurance was easy to set up.
It took less than a week to resolve my claim.
I joined Real Insurance for more than one year.
The reviewer stated that an incentive was offered for this review
So glad we have this.
We have had Real Insurance for our staffie since he was 10 months old. He is now 10 and a half. In this time he has had cruciate surgery and a few other minor things. Recently he slipped a disk and in the end had to have spinal surgery. I am so happy that we had the insurance to cover this. Claims were paid quickly and it is so good that the claim is sent straight from the vet, no paperwork to complete. Highly recommend it.
I took out Pet Insurance for my dog 6 years ago and to date have never had an issue with a claim. Online claims service makes it so much easier.
Just joined so far seems Ok
The Policy seems good value and just joined up my Dog Ben the account was easy to set up and is compatable with others and I have been with Real Insuranced now for many years and very happy with their policies
The reviewer stated that an incentive was offered for this review
Very quick to sign up and it was exactly what l needed for my pet for future use for any medical problems etc that may occur. Explained quite clearly for me
So streamlined and quick - was amazed at the turn around once a claim had been submitted!
We have accident only cover, which we questioned prior to needing it, if it was worthwhile - 2 weeks later our 2yo Shepard broke his leg playing! He needed extensive orthopaedic surgery, in-hospital care and rehab. Claim processed within 7 business days! Absolutely worth every cent we’ve paid into our cover.
Highly recommended Real Pet Insurance to anyone who loves their pets and wants to ensure they get the best care possible
Real insurance has been an absolute blessing for us over the last 6 years. We have had pet insurance since our pug was 8 weeks old (now 6yrs old) and it has been worth every single cent. Unfortunately he has had a number of costly medical issue and it’s been so comforting to know he could get the best treatment without having to worry about the cost. Real Insurance has been a pleasure to deal with on every occasion and has always been very prompt in paying claims and now offering Gap only I only pay the gap in the bill.. so easy and convenient! I highly recommend Real Insurance to anyone looking for peace of mind and a friendly reliable company who care about our fur babies!
- Pet Insurance - Premium Accident & Illness Cover
- Verified customer
I'm glad that I was able to claim on insurance for my pet's vet treatment.
No, not a good policy for value as unable to insure for dental which I feel is a very important part of pets health, as peridontal is vital to maintaining the best health for your pet, and pets deterioration in health is primarily due to dental, and therefore, as I have a premium policy, I feel that dental should be included. Myself I have private health cover and dental is covered as it is important, so why not the pets. My pet has his teeth cleaned but I am out of pocket for this because REAL do not cover it. And yes, I am a responsible pet owner.
yes easy to set up, .
Good time frame for resolving claim
pet insured for 2 years
Best decision ever
Our dog is two years old and was diagnosed with cataracts, which is unusual because he is so young. To us he is much more than just a dog, he’s family. We decided we want to give him the best life possible and get him surgery to fix his eyes and restore his vision. He spent three days with the amazing team at SASH vets. Real pet insurance covered 80% of his surgery, and were super quick to approve it (no hassles). I would also like to add that we didn’t have to pay the money outright as real pet insurance paid the vets directly, saving us having to fork out $8k and then claim the money back. We are so grateful for real pet insurance. Could not recommend them enough!
Wouldn't be without my pet insurance
So good, I'm very happy with my pet insurance, I have it since we bought our dog as a puppy for 7 years. wouldn't be with out it, So easy to claim , my vet sends my claim through for me and you get your money back very quick.
Pet insurance claim
I’m really happy with my pet insurance through Real Insurance! The process time was quick which is great. I feel that my policy is good value! I have had this policy for 3 years and have always had good service.
Was impressed at the prompt return after submitting invoice . Recieved a great amount back. Have recommended this insurance to others. We are glad we took out this insurance as it has been worth it .
Reliable and helpful, literally a life saver for our dogs.
RPI has been reliable and literally a life saver for 3 of our dogs over the last 9 years. Claims are easy to submit and are processed quickly, call centre staff are really helpful on the phone when needed. We are relieved that we can tell our vet to apply whatever tests and treatments are needed to help our beloved dogs get back to full health, knowing we are covered for up to 80% of the costs. We have had some scary close calls and thankfully this insurance has helped us through.
Excellent Pet Insurance!!!
Very easy to set up today, very informative consultant, I have been with Real for over 10yrs with another form of Policy so I am very happy insuring my new Pet with Real Insurance.
No fuss, no questions easy claim
Was very happy!
The claim was easy, no stress and payment was promptly transferred into my account. During these times it takes the worry out as it’s stressful dealing with a sick animal. Thank you for your great customer care
Easy to apply for, quick and cheap
I've only just ordered it today so there's not much else I can say. I applied for home and contents insurance at the same time 5 more words to get to 30.
This has been a great help!
Claims lodged don’t take very long to resolve at all. It was easy to set up and is excellent value. I have been with Real Pet Insurance for over 3 years.
Outstanding customer service
Best value I’ve seen, any claims (no matter big or small) were dealt with and paid within 2-3 business days, outstanding customer service and will be using real insurance for a long time to come
Fuss free pet insurance claim
I have had Real pet insurance for my dog for 11 years. I have only (luckily) had to claim twice. Each time the whole process was very easily done online & I received my refund extremely fast. I believe now they also have a gap only claim method, which is even better. Very happy customer.
Questions & Answers
No pet insurance has great reviews but yours is the worst . Are you happy about this ? What are you doing to win back the customers you have lost due to your unreal actions . Are you incompertant or just uncareing ? Why and how are you still in business selling this useless insurance policy?
I pray you go down very soon and stop the Hurt and heart ache you cause the most needy in society
Benedict G.Real Insurance
Hi there, we have responded to your original post and have asked for you to provide us with your policy and contact number so we can contact you to assist you with your claim.
Once again this just shows how disconnected you are with your customer base . This is NOT an answer to my question . I have supplied you with the details you are asking for but it didnt help me or my Pet . I no longer have a policy with you and will NEVER again . You have allready KILLED my beloved pet . I am asking this to help others make an informed decision and your uncareing responce should be enough for most ?
|Category||Pet Insurance||Pet Insurance||Pet Insurance|
|Annual Benefit Limit||$12,000||$12,000||$12,000|
|Amount of Vet Bill Covered||Up to 80%||Up to 75%||Up to 60%|
|Minimum Pet Age||8 weeks||8 weeks||8 weeks|
|Accidental Injury Cover||Included||Included||Included|
|Routine Care Cover||Optional Extra||Not Included||Not Included|
|Emergency Boarding Fees||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$1,000 (you must the the sole carer and hospitalised for over 5 days in a row)||$500|
|Cooling Off Period||30 Days||30 Days||30 Days|
|Cruciate Ligament Conditions||$2,600||$2,600||Included|
|Waiting Period for Illness||30 Days||30 Days||30 Days|
|Condition Limit||$2,000 per condition (Classic Accident & Illness Cover only)|
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