All up this process took over 2 months every time i tried to talk to my home loan manager it took over a week to for him to return my calls this should have been enough of a red flag but in my stupidity i pushed on i was told no offset acc which i could live with i was told you can b pay from your loan acc set up schedule transfers to other accounts i was told it would have same functionality as any other online banking services not true at all now im stuck with this stupid home loan that has none of the functionality i was promised thanks to t...

Not happy at all with the customer service that we received from home loan manager (don't want to put his name here). He seemed to be more conscious about his consulting time than finding out best possible options for us. He was handling too many clients that he seemed to forgot us. Anyway, after emailing him couple of times, he finally gave us a borrowing loan amount and asked to upload documents. We uploaded all the required documents in the client portal but after waiting for 3/4 weeks he then emailed us that the borrowing calculator has be...

I tried to refinance with reduce for their great rate. In short, they failed to respond to multiple follow ups. I routinely had to call in 3-4 times before I was able to speak with anyone. They rarely responded to messages. I had to submit my loan paperwork 3 times because they were so slow to process paperwork. I work in finance and did my best to 'baby' them through the process and work with them in order to get the great rate but in the end it was just impossible. I've also read online in other places their existing customers suffer from 'ra...

Everything good and easy before the assessment fee was deducted.
We are a fulltime working couple with only one loan (home loan) and no credit card and a reasonable saving and continouos income (fulltime workers). No other debt or laon at all
Only thought of change to get a better rate.
Nightmares started
Veda check came with enquiry on outcome of loan applications back from 2016 to 2018 (apparantly if you fill online details to check details on home loans, it will be assumed that you have applied for a loan with them)
Questioning every detail ...

Good luck if you’re going with them. I had to make 50 calls to find out about my home loan that was just for a refinance. No one calls you back no one follows up. No one bothers to do anything. Charge you $1200 approx app fees etc. and get crap service. Might as well go with other banks or online lenders but not them. Be aware. Rate is little low but service is worst!!!!

Although Reduce offer one of the best rates on the market, this is about the only good point in a very disappointing experience with Reduce Home Loans.

From the first contact by Dane who forgot to include the documents to be completed in his initial email, all phone calls were left unanswered or sent to voicemail, responses were very slow even when a quick reply was required.
After filling in the application form which took hours to complete (rather than the 15 minutes) we paid $250 for a property valuation but then receive an email requesting...

My partner and I went with RHL because of all the advertising of low rates and recommendations by canstar... what a nightmarish mistake! There was a lack of communication right from the start and they constantly try to make excuses for their slow pace. They raised our loan amount on three separate occasions so now we are borrowing more than we actually need. They tried to delay settlement over a month after the last date that settlement could actually occur. Had to educate them on the illegal nature of changing a contract of sale after it's bee...

Reduce pretend to be a mortgage provider but they are just a broker. They provide no transparency on fees or on who the loan is funded with. We were told we had to structure our loan as 2 standard variable loans with no explanation. I now suspect this was to increase their fees. They used Mortgage Ezy for our loan who used Origin Loans who are owned by ANZ. This made it hard to know who to talk to. Our interest rate went up literally within one WEEK of signing and a second time less than 2 months later. Our rate went from excellent to mediocre very fast. We are now trying to sever all ties with these guys and it is taking weeks due to this crazy labyrinthine arrangement. AVOID LIKE THE PLAGUE.

We were convinced by a TV, radio personality and Money Magazine that this was the way to go. Sent in our mortgage documents in October 2019. Didn't receive any response that the papers were received until I asked. In late Nov 2019 we were told that our bank (HSBC) did not reply the settlement email and we needed to escalate the matter. Four phone calls later after escalating the matter turns out no one from Mezy the brokers for Reduce Home Loans has actually been in contact with them, although they are happy to blame them for the lack of action...

I have lodged a complaint with the Financial Ombudsman. Do not trust this company or be drawn in by the low interest rate as it will cost you in the end. Once you have made an application the customer service ends there, you are then put through to a sister company Mezy who are supposed to manage the process. But honestly they could not organise a root in a brothel.
The communication skills of this company are comparable to that of my seven year olds.
The application process took over three months and was not a new loan. It was a transfer of a...

Repeatedly asked for copies of same documents.
Difficult to engage and understand why information was repeatedly requested despite being provided by us multiple times and then delay in processing application (not our fault, apparently difficulty opening files?) required FULL re submission of paperwork and re-gathering of documentation because period of relevancy had expired.
We were never updated of progress we had to continually hassle and inquire regarding delays.
Got shuffled to another broker for support because ours felt out of his depth...

Most frustrating loan experience I have ever endured. Started application in June a very simple refinance, only just settled in October. Submitted the same documentation multiple times as the process took so long they became out of date, no communication whatsoever when it came to the settlement side of things the only reason I knew it was about to settle is because my existing bank updated me (I will miss their great customer service). Stuck around just for the Interest rates, they make the customer service at Centrelink and Telstra seem first class. The irony is I now have a higher Interest rate than the one advertised on the website, very disappointed.

Started the Application Process 3 months ago. Have always provided all the documentation as requested.
They requested the same infomation 4 times that I had over and over again.
It seems they are full of incompetent staff who do not submit documents in a timely manner. I have spent hours and hours on the phone to them and my existing lender, it's at a point I am so stressed out everytime I see an email from them.
They have no apologised or offered anything to improve my process. Requests to speak to a manager (3 in total) are completely ignored.
Please, do not put yourself through the ordeal. There are many other non bank lenders who will want your business and treat you like a human.

Quick version - No brainer loan, after dragging on for 12 weeks, despite providing all documents in "fast track" online original process we gave up around 13 week mark & went back to a broker we'd used in Tassie, even though we're in Perth, and they sorted it in 2 and a half weeks. Only a $48 fee for a desktop valuation.
Shout out to Yellow Brick Rd Andrew & Kate

Slow version -We were looking at borrowing 200k which was a third of the property value. We have other property which is valued at about the same as loan (and is owned in full)..s...

Takes weeks to respond, doesn't answer the phone to contact the loan manager. Gave preapproval after seeing all our income and paperwork, then rejected the loan without any circumstances changing.

We all know that if you take on a variable rate the lender can change the rates whenever they like, so there is an element of trust taken on by the borrower.
I refinanced from a very good rate at Ubank to a great rate (at the time) at Reduce/Adelaide Bank about 18 months ago. At the time it was 0.18 lower than Ubank a reputable discount lender. As the last poster stated Reduce then claw this initial discount rate back quite quickly (especially with the recent 0.35% Reduce drop when Ubank gave 0.5% drop).
Notice they never publish what exist...

[name removed] re-assured me when switching to Reduce Home Loans that they would pass on FULL rate cuts, this can now been seen as not being the case as they have only passed on a fraction of the 1st rate cut in June 2019. Even their website incorrectly states that they have passed on the FULL rate cut, a clear lie. Tried to speak with the Help Desk in the Philippines but they won't return my calls...

Stay away from Reduce Home Loans.

Extremely poor standards of customer-service. Baffling, I had to frustratingly chase even the brokers to respond to my calls/emails. Then, receive contradictory information. Low rates come at terrible customer service

This is a brief description of my experience with Reduce Home Loan. Reduce Home Loans are not the lender, they pass your details to Mortgage EZY (who is the lender).

My wife and I applied to refinance our current home loan, we did our research and decided to go with Reduce Home Loans. The process started well enough. Spoke to one of their brokers who explained the process and made it sound quick and easy. This process started in November 2018.

I was advised that there are application forms to be filled in, and that they could take up to 2...

I have refinance my home loan through reduced home loans at a competitive rate. within 6 moths they have increased my rates twice and now they are now more expensive than all 4 big banks. This means that I have to expend more time and money to refinance my mortgage again :(