Efficient and swift
It was a flawless experience for me with great rates. There was no surprise as far as costs were concerned, i was charged what i was told. I am pretty satisfied with their service.
Great rate. No hassle setup.
Customer service was great. I spoke to Rhyse and we moved quickly getting all the documents together. Was very happy with him.
Rate is great.
I would recommend their services to my friends.
Best in the business. Should have switched years ago!!
Super easy to deal with, Super service, Super great rates. Thanks Reduce for reducing my payments !! I would happily recommend Reduce to anyone chasing a great home loan rate. AAA+++
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One of the best home loan rates in the market
Even I could not meet in person each of the managers who handled my case, I received constant support and communication to submit all the required documentation on time. At the end, the final product received was simple and easy to operate.
Fantastic loans with all the features you need with great rates. Very helpful staff with document turnaround. This is my third loan with Reduce and would definitely recommend them as a lender.
Initially some issues, but my customer service went above and beyond
I refinanced from a big bank, and it did take a while longer than expected due to a few hiccups with the documentation. However, my customer service representative David was most willing to go above and beyond to push things through and reassure me everything was moving. Thanks Reduce.
Really happy customer
Great low fees, good features and low interest rates and good service also! Really happy with the deal! All the rates were as advertised and the application process wasn't difficult.
We found reduce offered us more competitive rates and fees than our mortgage broker could. We have been happy with the competitive rate. Customer service via phone is excellent but not as good via email. In saying that would definitely recommend them as once you do the math you end up saving thousands over the lifetime of the loan.
Questions & Answers
Why are the fees so huge and why are so many members accusing you of bait and switch, where months after they have their loans established they get a letter advising their interest rates are going up?
Some of the comments are quite serious and places doubts on whether Reduce can then be trusted or not if they sign you up on one rate, only to increase it in a few months. Has many people experienced it?
Also people are saying their exit fees are very high. How high are they compared to others?
I am considering refinancing soon with reduce and I was wondering if there rates go up soon after changing over. I was convinced a few years ago by a broker to refinance with AFG and 2 days after my loan changed over the rate went up quite a bit and I would have been better off staying with Peoples choice. I don't want to waste my time changing if this will happen again.
I am an existing customer my rate was 2.42% it will soon reduce to 2.27%. I have not experienced any issues with rates, although I have noticed they are now advertising at 1.77% so do not reward loyalty. The process to refinance is beyond slow, frustrating and you need to jump through hoops expect it to be even months before it is finalised. So you need to weight that up.
I am also an existing customer at current rate of 3.94% IO Investor loan when current advertised is 3.19% for the same product. Contacted my manager who said that no improvements to rate are possible. I'm now looking at refinance for 2 loan products elsewhere closer to the advertised Reduce interest rate. No reward once you are signed up.
They don’t reward loyalty. It’s disgusting they advertise new loans 0.5% lower than loyal customers. Also the discharge fees are excessive!
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