Would definitely recommend!
My husband and I recently refinanced with Reduce Home Loans and it was a fantastic process end to end! Bryce was extremely responsive, helped us every step of the way and made what can sometimes be a bit of a stressful time completely smooth sailing. The turnaround was also really quick! Would definitely recommend.
Good out come all parties need patients in the refinancing process over all we were satisfied clients.
Reduce Home Loans live up to their Name
Working with Gary & Andrew & Jet in there in there parts of our loan process by being team players well done guys see yous in the future for further service
Perfect service every time !
Using them for last 5 years.. got multiple refinances and home loans done... always fast turnaround and no issues... fees are lowest and rates are unbeatable!! Would highly recommend to anyone.
Great service & fast turnaround
We were operating on a very tight timeline but were extremely fortunate to receive amazing support from Ethan from start to finish. All communications were very responsive, clear and professional at every step of the process. Apart from the best in market interest rates, the quality of service has been first rate.
Great rates and knowledgeable broker
I commend Nick as a broker. He was able to explain to me the entire loan process and best way forward given I was refinancing a loan and buying an investment property. His knowledge and expertise was great. This was also tied in with competitive market rates.
The application process is much simpler than it was 5 or so years ago (where it was paper based). It is all completed on an online portal where you can also keep a track on the progress. Was sweating on settlement day. There were minor issues with communication between mortgage solicitor and the discharge bank but Nick along with his colleague were very quick to get on top of it to ensure settlement proceeded smoothly.
Professional and perfect service, friendly staff, very quick process. Very low interest rate. Very good job. Good responsive. Good quality. Nice people. Paperless process. They are doing really great job
Great rate & customer service
Great rate, one of the best in the market. Good customer service from Lisa was a bonus. This is the second time I’ve gotten a mortgage with Reduce and it’s been a pleasant experience again.
Great customer serice
Very competitive rate.The mortgage broker Dane was very helpful, responsive and made the whole process very easy. The initial contact was through Zoom which assured me it was a fair dinkum company.
Excellent Rate Excellent Customer Service
Really happy with the ease of the application process and the great rapport built up with Jacqueline who stayed in touch throughout. Great rate. Couldn’t be happier. Thank you Reduce
Low interest rate good service
Good customer service and plenty of opportunities to ask questions and clarify my queries. Easy process to follow and best rate I could find. I'm glad I changed from one of the big four banks.
Competitive rate and good customer service, though eventually contracts out a different company which is less ideal
Cheapest/most competitive rate I could find in the current market, and they have generally shorter timeframes for approvals than the big banks. My contact at Reduce Home Loans (Nick Freney) was friendly, responsive and helpful, and made me feel genuinely valued.
Only issue was that, after the loan is approved, Reduce contracts out a separate company called MortgageEzy, who uses Gailee Solicitors for conveyancing. My solicitor had difficulty working with Gailee Solicitors to get our property settlement over the line, finding them to be poor c...ommunicators and disorganised. For example, Galilee asked for an urgent payment from me on our settlement day, without first checking with my solicitor (who had already arrangement payment of the requested fee) - while my settlement still occured that afternoon, and Galilee did ultimately provide me with a refund, this caused much stress for my solicitor. Customer service at MortageEzy has also been relatively poor to date - I have found they have not answered my questions adequately (though to be fair it is still early days into my loan, and my helpful contact at Reduce has offered to help chase things up). Overall, my experience with Reduce themselves has been postive. I would have appreciated more transparency from them about their relationship with MortgageEzy, since I didn't expect to eventually be dealing with a different company.
Low interest rates with high service
Very smooth application process with excellent service. Most importantly, the very low interest rates. Excellent experience.
Bryce was very helpful and ensured it went smoothly. Didn't have to go anywhere physically, all online or on the phone, which is great.
Perfect customer service and competitive rates!
Extremely happy with our customer service and home loan with Reduce. Extremely competitive rate and nothing but the best customer service from start to finish. Highly recommend reduce home loans!
Great value and easy to use website
I refinanced to reduce homeloan from my previous lender. Much better interest rate and great functional website.
Personally really like the ability to pay BPAY directly from the loan account. Makes scheduling bill payments really easy, and means I can keep interest payments down by having my salary going into the loan.
Suggestion for website future development would be the inclusion of two factor authentication for payments to new bank accounts.
Might take a bit of time to assess and gather/ complete the paperwork but was pretty straight forward and easy.
If you have equity in your home loan then I would certainly recommend. The process is pretty straight forward and it was a pleasure working with Gary. My rate was competitive to begin with and managed to secure an even better rate which was great.
Questions & Answers
Why are the fees so huge and why are so many members accusing you of bait and switch, where months after they have their loans established they get a letter advising their interest rates are going up?
Some of the comments are quite serious and places doubts on whether Reduce can then be trusted or not if they sign you up on one rate, only to increase it in a few months. Has many people experienced it?
Also people are saying their exit fees are very high. How high are they compared to others?
I am considering refinancing soon with reduce and I was wondering if there rates go up soon after changing over. I was convinced a few years ago by a broker to refinance with AFG and 2 days after my loan changed over the rate went up quite a bit and I would have been better off staying with Peoples choice. I don't want to waste my time changing if this will happen again.
I am an existing customer my rate was 2.42% it will soon reduce to 2.27%. I have not experienced any issues with rates, although I have noticed they are now advertising at 1.77% so do not reward loyalty. The process to refinance is beyond slow, frustrating and you need to jump through hoops expect it to be even months before it is finalised. So you need to weight that up.
I am also an existing customer at current rate of 3.94% IO Investor loan when current advertised is 3.19% for the same product. Contacted my manager who said that no improvements to rate are possible. I'm now looking at refinance for 2 loan products elsewhere closer to the advertised Reduce interest rate. No reward once you are signed up.
They don’t reward loyalty. It’s disgusting they advertise new loans 0.5% lower than loyal customers. Also the discharge fees are excessive!
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