Quite helpful staff, phones answered quickly (no frustratingly long queues), good communication. Gary Stimpson is fantastic, simplifying the whole application and set-up process. Turnaround times are the fastest of any financial institution I ever dealt with.
Nothing short of outstanding
I was very nicely surprised at the excellent service I received from Reduce Home Loans. From their branding on their web-site I initially perceived them to be a cheap, cut corners, internet brokerage. Truth of it is that I received VIP treatment from them. David, who was the Reduce broker I first made contact with, gave me his mobile number and was always super-quick to respond, whether I texted, called of emailed. He had a solid sense of urgency as things needed to move quickly with the short settlement period. If there were any delays (not due to the fault of Reduce) David immediately escalated and got things resolved right away. The rate they got me for my home loan was also head and shoulders better than the rest.
Application process from start to finish was a pleasant experience. Great rates too, BTW! :-D
Lisa was our agent from Reduce Home Loans: she was always on the top of our application, following up, checking if all documents are up to date and lodged on time, always coming back within a few hours of asking any question via email - calling back actually! I always felt I was dealing with a professional team Lisa was a face of, and that our application was in good hands. The process was quite smooth and painless, and did not take too much time. And I was also pleased with the options presented, such as for instance the "no fees" one, at the cost of a 0.1% loan, which was also a nice touch.
You will struggle to find a better rate than this
Cheapest variable rate on offer if you don't need / want a fully featured home loan. Some upfront fees but better off in the long run compared to loans with a package fee
We went with Reduce home loans recently because they had a fantastic rate that couldn't be beaten! Customer service is good. So far we are really satisfied with our loan.
Home loan rate excellent and great customer service
We settled a loan recently with the reduce home loan team and the experience was overall very good. Customer service was prompt in responding to queries and very helpful. With an excellent rate for the loan to top it off. Thanks again to the home loan team
Reduce home loan...thumbs up
Great home loan packages(s) available here. Customer service was great indeed. Their dedicated team members were there to help me throughout the whole process.Very prompt in attending to all queries/issues.
Good choice for refinance
We recently settled on Rate Cutter Home Loan. Customer service was professional and responsive. Nick Freney the personal finance manager and his team monitored our refinance application to ensure smooth transaction. Highly recommend product and service!
Best interest rate
We managed to secure an unbeatable interest rate for our home loan with Reduce Home Loans and we are very happy with this. Overall we are very satisfied with the value and responsiveness of them, specifically with the allocated finance manager to our case. He managed our relatively complicated application very efficient and quickly and was able to respond our queries over the sms or email almost immediately. Perhaps for home loans, the low interest rate is the most important factor and for this reason I rate Reduce Home Loans the best in the market for the time being.
Great rates, quick and easy process
Reduce offered exactly what we were after - a highly competitive (if not the best available) rate and a simple, no frills loan product. Bryce was extremely helpful explaining our options and prompt to reply to any questions we had. The fee structure was straightforward, and the entirely online process easy to navigate.
Best rate, good service, no b/s
Reduce had the best rate I could find, but they were also easy to deal with and provide me with a no frills no fuss home loan. All I need is a low rate and an easy way to pay it down. Tick tick.
Australia's best mortgage rate
Best rate in the market ....Highly recommend their service. Easy to deal with and the best part is the instant saving on your bank account. About time we see lending rates closer to the cash rate.
Reduced Home Loans have been absolutely wonderful.
We have been with big banks for way too many years and I am so glad we finally did this move. Changing the loan over was a breeze compared to what we have had to deal in the past. Do yourself a favour and move over to Reduced Home Loans and use your money for something else than paying higher rates elsewhere.
Go with RHL
Jacqueline from reduce home loans has been amazing through the process of buying our home in Jan 2021. Always following up and explaining every process along the way promptly. This is the second time we have purchased with RHL and the service and interest rates are 5 star. Would definitely recommend to anyone looking at purchasing a house to give RHL a go.
We had a great experience refinancing with reduce. The process was easy and relatively quick and the rate can not be beaten!! Customers service was also great, got back to me with all my questions very very quickly.
Questions & Answers
Why are the fees so huge and why are so many members accusing you of bait and switch, where months after they have their loans established they get a letter advising their interest rates are going up?
Some of the comments are quite serious and places doubts on whether Reduce can then be trusted or not if they sign you up on one rate, only to increase it in a few months. Has many people experienced it?
Also people are saying their exit fees are very high. How high are they compared to others?
I am considering refinancing soon with reduce and I was wondering if there rates go up soon after changing over. I was convinced a few years ago by a broker to refinance with AFG and 2 days after my loan changed over the rate went up quite a bit and I would have been better off staying with Peoples choice. I don't want to waste my time changing if this will happen again.
I am an existing customer my rate was 2.42% it will soon reduce to 2.27%. I have not experienced any issues with rates, although I have noticed they are now advertising at 1.77% so do not reward loyalty. The process to refinance is beyond slow, frustrating and you need to jump through hoops expect it to be even months before it is finalised. So you need to weight that up.
I am also an existing customer at current rate of 3.94% IO Investor loan when current advertised is 3.19% for the same product. Contacted my manager who said that no improvements to rate are possible. I'm now looking at refinance for 2 loan products elsewhere closer to the advertised Reduce interest rate. No reward once you are signed up.
They don’t reward loyalty. It’s disgusting they advertise new loans 0.5% lower than loyal customers. Also the discharge fees are excessive!
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