Great customer service
I was very happy with the contact and very responsive replies from Rhyse at Reduce Home Loans. The process was quite long and a lot of documentation required to be provided (different to the big 4 banks) so just be aware of this when starting the process. Rhyse was always willing to assist with my questions. The low interest rate can't be beaten, and I did a lot of checking prior to going through with Reduce Home Loans to refinance. Some of the costs were a little hidden, which I think is something that can be improved to assist when you are making a decision to refinance in the first instance. Overall I would highly recommend.
Fantastic rate worth a bit of effort
This is hands down one of, if not the best home loans available. Drop the big banks and deal with a non bank lender. Our specialist was Dane Binckes and was always happily available any time of the day to assist with our queries. The application process is not super straightforward but Dane was available to assist where required. It is worth it as I believe we have the BEST rate in Australia that will pay back again and again and again.
Greate rate and helpful staff
We recently refinanced our home loan with Reduced Home Loan and are extremely happy with them. The staff were friendly and helpful throughout the process. The only thing that was a little bit annoying was the number of documents that they required. However, I would assume that is because of their low rate loan and the banks which work with them are a little bit cautious about choosing customers.
Best Interest Rate
It was an easy application process and there were no extra costs. This was the lowest interest rate we could find, so far no problems with Internet banking, their customer service respond quickly to queries.
Best variable interest rate
Easy application process, great customer support and the best variable interest rate in the market. Communication and feedback during the application was prompt and helpful, and absolutely no issues with the product provided.
Lowest rate in the market and fantastic customer service!
Nick Freney was brilliant to deal with and always made me feel like a highly valued customer, responding to my questions in a timely manner and demonstrating a great deal of empathy and patience. This was the best rate/product in the market and I was blown away by the amazing service - thanks Nick!
Genuine customer service. Great result
I really appreciated the way reduced were willing to delve into my circumstances and genuinely try to make it happen rather than flick me because I didn’t tick all the boxes for the robot.
I was lucky enough to be assigned to Nick Freney and I couldn’t be happier with Nicks genuine and honest approach.
Thank you Nick, you have no idea how much this will help me.
Great rate for refinancing and great service
Dane provided excellent service and the rates are fantastic. I can recommend reduce home loans. The paperwork looks a bit overwhelming but the team will guide you through it. In the end low rates are the reward.
Great value loans
Do yourself and your bank account a favour, talk to Reduce Home Loans, spend a little time doing all the paperwork and let them save you a bucket on your loan repayments. I refinanced a couple of loans to a much better rate. Stop thinking about it and give them a call!
Perfect for those who want a non complicated loan and a good rate
Reduce Home Loans are a very forward thinking loan provider, they are improving the application process after receiving feedback, proving their dedication to their customers.
I choose them for the low rates, meaning more money in my pocket.
Netbank is basic, but still has everything.
Perfect for those who want a non complicated loan and a good rate
- Verified customer
Very happy with the rate
Very happy with the rate. Only wish we had refinanced with Reduce sooner. Leon was great in getting the pre-approval and approval. Communication and timeliness of responses from the Settlements Team could be improved. Overall we are very happy with the move although we are yet to hear if the latest interest rate cut will be passed on
Excellent customer service
Excellent customer service.I am really satisfied with their service .They answer all your queries very quickly & help to fill all documents.The lower interest rate is best in the market. I WOULD definitely recommend them to my friends & colleagues.
Friendly helpful staff.
Great rates making it an easy decision to change. Happy to recommend to anyone reading. Process was not difficult, a little time consuming, but no different to any other financing.
Great customer care and the best home loan rates
Great customer care, very personal and fantastic lending rates. The lender was easy to deal with. I'd highly recommend reduce home loans for anyone applying for a home loan. A++++
A Fantastic broker efficient, reliable extremely professional and very experienced. Honest all the way
Very honest and experienced . Very professional and knows his products really well. Very helpful and precise . Recommended to others who said the same. The best broker in 21 yrs. Excellent customerservice
Excellent service and incredible rate
Before I chose Reduce Home Loan, I have some conservation about the online home loan service provider. RHL team members are extremely helpful and provide assistance on time to help me through the loan application process smoothly. Their online home loan signing experience is incredible and I would say it beat any major bank bureaucracy! I would not hesitate to use their service again and recommend it to anyone else.
This is what excellent service looks like!
Leon from Reduce Home Loans managed the process from start to finish. He was extremely knowledgeable and facilitated the two loan transactions without any issues. I would definitely recommend to anyone who looking for a quality product and huge savings.
Great customer service and an unbeatable rate.
I had a very positive experience with Reduce Home Loans. Gary was very prompt and explained everything very clearly. Nothing was too much trouble. The rate was the best I found. Highly recommend.
Hidden gem for home loans
I found Reduce home loans very professional and were working for the best interests of the client. The customer service was great with Gary fielding calls even when on holidays.
Best move we ever made
Reduce have been so helpful getting us our new home loan, they took the time to fully explain every step and we there to support us at each one. We are saving hundreds each month and couldn’t be happier!
Questions & Answers
Why are the fees so huge and why are so many members accusing you of bait and switch, where months after they have their loans established they get a letter advising their interest rates are going up?
Some of the comments are quite serious and places doubts on whether Reduce can then be trusted or not if they sign you up on one rate, only to increase it in a few months. Has many people experienced it?
Also people are saying their exit fees are very high. How high are they compared to others?
I am considering refinancing soon with reduce and I was wondering if there rates go up soon after changing over. I was convinced a few years ago by a broker to refinance with AFG and 2 days after my loan changed over the rate went up quite a bit and I would have been better off staying with Peoples choice. I don't want to waste my time changing if this will happen again.
I am an existing customer my rate was 2.42% it will soon reduce to 2.27%. I have not experienced any issues with rates, although I have noticed they are now advertising at 1.77% so do not reward loyalty. The process to refinance is beyond slow, frustrating and you need to jump through hoops expect it to be even months before it is finalised. So you need to weight that up.
I am also an existing customer at current rate of 3.94% IO Investor loan when current advertised is 3.19% for the same product. Contacted my manager who said that no improvements to rate are possible. I'm now looking at refinance for 2 loan products elsewhere closer to the advertised Reduce interest rate. No reward once you are signed up.
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