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Excellent service and support
Renovating a bathroom and kitchen. I'm fussy and want great quality products and I want good service too. I got both from Chantelle at Reece Bathroom Life in Heidelberg. I have chose tap ware, sinks and shower rose and I am thrilled with them. For product knowledge and service you can't go past Reece Bathroom Life.
- Verified customer
Sales staff scolded me
Wish I could give 0 star as I got scolded by [name removed] from Reece Armadale when I contacted after the purchase, asking for my tax invoice by items (ATO compliant invoice).
The story was, I made a phone purchase of goods worth nearly $3000. [name removed] was very nice before I made a purchase. After the delivery, I couldn't find a tax invoice in the delivery so I called to request a tax invoice by items. She kept sending me customer orders so I sent her an ATO definition of what tax invoice is. She then sent me the tax invoice with descri...ption "payment of deposit of customer order", which is not what I've asked for. So I called the store to discussed. She started scolding me over the phone and asked me whether I was aware of how big Reece was and told me that Reece has been using the same accounting system since 1920 (I doubt that) so their invoices could never be wrong.
- Verified customer
Attrocious customer service, Reece Plumbing, Stepney SA
I just received appalling customer service from one of your stores in Adelaide. I purchased an American Standard Saga sink mixer for $235 from the sales lady [name removed] yesterday to find that it had been fitted previously by a Plumber and returned to the store. The paperwork to show a parts list and breakdown of the tap was not in the box, which notes the paperwork should be left with the customer (if installed by a Plumber) as it featured the parts list in case some are needed. The fittings were in a sandwich bag with part 18 washer missin...g as well as the L-wrench which is a hex key to remove the tap handle. I had to explain what this part was as she didn't know. The dress ring was not for this particular unit as it did not fit, but wobbled sideways when the mixer was fitted. I took it back today, having a day off of work to complete the work or we would be without a kitchen tap for three days, and was met with [name removed] who was keen to talk to me until I told her that there was an issue with the tap I was sold the day before. She cut me off short when explaining about the O ring, L-wrench and the misfitting dress ring and walked away, telling me that the instructions are often wrong. She looked at the sandwich bag of parts and said she couldnt see anything that might be wrong but "here is a new one anyway". The instructions are perfectly right in every way. I asked to look at it and she turned to her side and went back to work saying thats ok. I tried to show her the missing O ring washer that was inside the dress ring and she wouldn't even look at me. I left with my first bad experience from Reece. Then after taking it home and successfully fitting the replacement tap, which is a really nice product and simple to fit with basic home tools, I thought I would ring their spare parts and let them know that the O ring washer and L-wrench is missing and the Dress Ring is not for that tap, I met with silence and had to ask if he was there. He said "I'm not following you what did you buy?" I told him again from what was on the side of the box and said that I thought I would ring to let him know what was not correct in the box in case he needed to order in the missing and incorrect parts again before selling it to another customer. He said "don't worry about it we will sort it from this end, I don't have time for this I have people waiting. Goodbye." That was it. I was cut off while just trying to help Reece fix an issue that is theirs, not mine. This is an awful experience for me. Product accessories were incorrect and missing, [name removed] is a rude person to deal with who should not be exposed to customers, and [name removed] (I think) cut me off while I was just trying to help even after my experience with [name removed]. Every business should strive for its point of difference when addressing customers, to give solid, experienced, helpful, heartfelt and honest customer service. I didn't receive this from either department in Reece Plumbing at this location (Nelson Street, Stepney, Adelaide).
Part Replaced in 24 hours
We had a problem with the flush system on one of our toilets, of our recently constructed home.
We went to Reece for advice on how to fix. Jared at Labrador stopped his lunch and spent 20 minutes on the computer chasing the details of what we had install. Found the part numbers and raised a service call request. A couple hours later we got a call from their service department letting us know that a service technician would be in touch.
The next day the service technician called, arrived 50 minutes later and replaced the faulty flush system.
Brilliant service. Well done Reece
I walked in and asked for a replacement laundry tub overflow, although I couldn't supply the brand as I couldn't see it, I had the broken fitting complete with part number. Well the bloke behind the counter just told me as the law states you must have a waste overflow outlet in your floor so what I had could not be from a laundry tub. I then explained that I removed it and it was definately from the laundry tub but he wouldn't have any of that and new better. I left amused at both his lack of knowledge and ignorance of the fact that they can and do in fact have overflows. Got home put the part number in search and drove to Strathpine and picked up the exact fitting, they had 11 in stock. EX Reece customer now.
Thank God for Karen !
Can’t recommend Karen from the Moorebank store highly enough!!!! She transformed our bathroom disaster to a beautiful room!. I honestly thought that it was impossible ! Very impressed with her product knowledge and style suggestions. So glad that I listened to the friends who told me to travel 2 hrs to see her. Nearly didn’t but so glad that I did. A serious hidden gem in the Reece company and more than worth the effort to travel. Reece - whatever you are paying her it is not enough. Spoke to people at other stores. Most were helpful but nowhere near Karen’s level and quality of service.
Reece at Belconnen in the ACT is a well stocked store of plumbing and watering parts and equipment. Staff at the store have shown professionalism and helpful. Whilst only buying small items for personal use
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